I was offered and Promised 50% rate discount by front disk employee to compensate us for bad smoking smell going into our room and faulty bathroom equipment but at time to check out (Steven) the day time shift employee did not see any information noted on our bill and refused to give me the name of the other man. So unprofessional management
Comment from Hotel Management
Jan 21, 2017 by LQ Customer Care, Hotel Management
We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. Please call the hotel directly to speak with the Hotel Manager who will discuss your issues with you personally.
Respectfully, LQ Customer Care