Ratings based on 575 Verified Reviews

4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Wayne, IN

Amazing Hotel

Posted Jul 10, 2017
Pros: Everything
Cons: Nothing that I am aware of.
Location: Zoo is down the road about 15 minutes. Great shopping mall and another shopping outlet mall.
Everything about our experience with this hotel was awesome. This was the best weekend I have had. Every Staff member we came in contact with were very courteous and extremely helpful. Breakfast was a buffet type with made to order omelets.
Comment from Hotel Management
Jul 14, 2017 by Mike M., Hotel Management
I want to thank you for your honest feedback and observations while you stayed here. We certainly appreciate hearing this, and also believe that we ideally located within a short distance to a bevy o great venues, shops and restaurants. I am so glad to hear that our staff treated you just as they would like to be treated, as great customer service is our calling card. I hope that you will come back and visit us again, as we would love to be your temporary home away from home whenever you decide to travel to the central Ohio area. Sincerely, Mike Moseley Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
We had a great experience at this hotel. The only thing was that you can hear alot of hallway noise but otherwise it was amazing
Comment from Hotel Management
Jul 10, 2017 by Mike Moseley, Director of Sales, Hotel Management
Thank you for your feedback. We are so glad to hear that you enjoyed your time here on our campus. We continually strive to improve our service levels and your comments will help us move in a positive direction.
4 out of 5
Recommended
for Everyone
by A verified traveler from OH

Location, location, location

Posted Jul 6, 2017
Pros: The hotel staff was fantastic!
Cons: Check the temps for the morning buffet, eggs and oatmeal were cold.
Location: The Columbus Zoo, Cosi, Ikea, we stopped on our way to the Wright Patterson Air Force Museum.
Great location, close to I-71, many restaurants, attractions.
Comment from Hotel Management
Jul 6, 2017 by Sue Bellan, General Manager, Hotel Management
Thank you for taking the time to share with us your thoughts regarding your recent stay at Nationwide Hotel and Conference Center. First, thank you for your business and the opportunity to be of service. Second, thank you for your valuable feedback. We are certainly celebrating the many positive things that you reference in your review. We are also looking into the concerns about the temperatures on some of our breakfast items that you mentioned in an effort of continuous improvement. We hope to have the opportunity to serve you again in the near future. All My Best, Sue Bellan, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and Modern

Posted Jul 4, 2017
Pros: cleanliness/amenities
Cons: my guess would be staff pay
Location: suburban feel with a beautiful park across the street. all encompassing shopping nearby
Clean and modern hotel with friendly and helpful staff. Convenient amenities and best free breakfast of any hotel we've experienced by far. Major shopping and dining within a 10 minute walk, really 5 minutes but the hotel grounds are massive. Yet despite the close proximity to city conveniences, the hotel itself is a serene environment.
Comment from Hotel Management
Jul 4, 2017 by Sue Bellan, General Manager, Hotel Management
Thank you for taking the time to share the details of your recent visit to Nationwide Hotel and Conference Center. We are pleased that you enjoyed our hotel and our complimentary breakfast and felt that our team members were friendly and helpful. We are thrilled to have the opportunity to serve guests, just like you, on a daily basis. We appreciate your review and hope to see you again soon! In the Spirit of Hospitality, Sue Bellan, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from PA

Posted Jun 30, 2017
Room never cleaned while we stayed. After asking at front desk, was told I needed to tell them I wanted my room cleaned?! Lights in bathroom did not work properly, no one came to fix after asked. After posting this comment through expedia, I instaantly received a reply from the Hotel, she did send towels but room not cleaned and maintenance did fix light.
Comment from Hotel Management
Jul 2, 2017 by All My Best, Sue Bellan, General Manager, Hotel Management
Thank you for taking the time to share with us your thoughts regarding your recent stay at Nationwide Hotel and Conference Center. First, thank you for your business and the opportunity to be of service. Second, thank you for your valuable feedback. We are looking into the housekeeping concerns you mentioned in an effort of continuous improvement. We hope to have the opportunity to serve you again in the near future. All My Best, Sue Bellan, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, Oh

Nice hotel close to local zoo

Posted Jun 29, 2017
Overall great stay, few flaws like furniture, room arrangement and bedding. Dresser in room handles falling off and dresser looked to be collapsing in middle. When sofa bed was used couldnt navigate rest of room and had to move furniture to setup. The pillows were extremely soft provided no support and matress way to soft.
Comment from Hotel Management
Jun 29, 2017 by Guest Servie Agent, Hotel Management
Dear Guest, Thank you for your feedback. We appreciate the high score and are glad you enjoyed your stay. Would you be able to share your room number with us so that we may address the other items you mentioned?
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Near a nice park and food places

Posted Jun 27, 2017
We had a wonderful stay! The breakfast was delicious and the staff was extremely nice!
Comment from Hotel Management
Jun 28, 2017 by Sue Bellan, General Manager, Hotel Management
Thank you for choosing Nationwide Hotel and Conference Center for your recent stay. We are pleased that you had a wonderful stay and are excited that you enjoyed our breakfast offerings and felt that our team members were nice. Thank you for taking the time to provide your feedback, and for the lovely review. We hope to welcome you back to visit us again soon. Yours in Hospitality, Sue Bellan, General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to the Columbus Zoo.

Posted Jun 5, 2017
Pros: Staff was very nice. hotel was clean, and comfortable .
Location: Picked this hotel because of it's location to the Columbus Zoo, and easy access to other points of interest.
Stay was for two nights, and was denied use of the restaurant, and pool because of the hotel booking private events. People were out of control until 3 am.
Comment from Hotel Management
Jun 11, 2017 by Sue Bellan, General Manager, Hotel Management
Thank you, for your candor regarding your visit to Nationwide Hotel and Conference Center. We certainly celebrate the positive experiences that you stated in your review, and would like to apologize for the concerns that you mentioned. We are reviewing the observations that you mentioned with our Leadership Team in an effort of continuous improvement. Again, thank you for your feedback, it only helps us improve. We hope to be of service to you in the future. All My Best, Sue Bellan, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canton

Overnight Zoo and pool trip.

Posted Jun 2, 2017
Exceeded our expectations. Very clean hotel and very friendly staff. Great amenities and great location. We thought about extending our stay an extra night because we were so relaxed here.
Comment from Hotel Management
Jun 3, 2017 by Sue Bellan, General Manager, Hotel Management
Thank you for taking the time to share your thoughts regarding your recent stay at Nationwide Hotel and Conference Center. We are excited that we exceed your expectations, and that you felt that our hotel was clean and our team members friendly. We would love to have you back for a longer stay in the near future for more relaxation. Yours in Hospitality, Sue Bellan, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from madison, in

great hotel close to the stadium

Posted May 26, 2017
Amazing rooms and staff. Close to stadium great breakfast!
Comment from Hotel Management
May 27, 2017 by Sue Bellan, General Manager, Hotel Management
Thank you for sharing your thoughts with us regarding your recent stay at Nationwide Hotel and Conference Center! We are glad that you enjoyed your guest room and our location, as well as our breakfast offerings. Thank you for your business, we look forward to having you return upon future trips to the Greater Columbus area. Yours in Hospitality, Sue Bellan, General Manager