Free daily continental breakfast
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Reviews of Quality Inn & Suites North/Polaris

2.5 out of 5
Quality Inn & Suites North/Polaris
7500 Vantage Dr, Columbus, OH

Reviews

6.8
Rating 10 - Excellent. 152 out of 746 reviews" "
Rating 8 - Good. 234 out of 746 reviews" "
Rating 6 - Okay. 177 out of 746 reviews" "
Rating 4 - Poor. 106 out of 746 reviews" "
Rating 2 - Terrible. 77 out of 746 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to find, everything was clean and ready, staff was really nice and directed us to our room.
Stayed 1 night in Apr 2024

10/10 Excellent

Sherri

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and professional. My room was relatively decent
Stayed 2 nights in Apr 2024

4/10 Poor

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
I had left a review the day I got there (waiting on a room that I reserved). The next day I was coming back from seeing my ill mother and I was confronted by a staff member in front of others about my review and was told due to check in policy I couldn't check in until 3pm (on that day 2 gentleman came in after me with no reservations and was able to get checked in before me). This was unprofessional and uncalled for. 2) housekeeping never came by on the 3day (I had stayed or 6 days).
Stayed 6 nights in Mar 2024
Response from ap on Mar 16, 2024
Hello,You were checked in prior check-in time which is at 3:00PM. The other 2 guest you are refering to had different room types that were available at the time of their arrival.

4/10 Poor

Nate

Liked: Staff & service
Disliked: Property conditions & facilities
The room was super small with chipped furniture and the window cushions were torn and over used. The TV and programs were poor.
Stayed 4 nights in Mar 2024
Response from ap on Mar 11, 2024
We apologize about your recent stay

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outside noise but not to bad. 😊
Stayed 2 nights in Mar 2024
Response from ap on Mar 11, 2024
Thank you for your kind response.

6/10 Okay

TRACY

Business traveler
Liked: Cleanliness, staff & service, amenities
The room had a pungent smell. I bought air deodorizer but still had to crack a window to clear it out every time I came back to the room. Bed is hard as a rock Friendly staff. Room temp was comfortable Breakfast was good
Stayed 3 nights in Jan 2024
Response from ap on Mar 2, 2024
Thank you for your response

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from ap on Mar 2, 2024
Thank You for your response

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from ap on Mar 2, 2024
Thank You for your response

10/10 Excellent

Tempestt

Stayed 2 nights in Jan 2024
Response from ap on Mar 2, 2024
Thank You for your response

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from ap on Mar 2, 2024
Thank You for your response

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ap on Mar 2, 2024
Thank You for your response

2/10 Terrible

Marissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel I have ever been to. The window in our hotel room was broken with a hole in it, there was mold and mildew in the bathroom, the carpet was sticky and had a damp feel, my daughter woke up with several bug bites (not bedbugs I stripped the beds to double check when we saw the bites), and they charged me $75 for incidentals instead of just putting a hold on the money and now are trying to refuse a refund so corporate is now involved. Front desk staff was notified, but did not have another room to move us to and it was too late to book with another hotel in the area. STAY AWAY!!!
Stayed 1 night in Dec 2023
Response from ap on Jan 2, 2024
We do apologize but at check out there were no issues that were addressed. About the deposit you were made aware about the 75.00 deposit and how we authorize it.

10/10 Excellent

BethAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ap on Dec 31, 2023
Thank you for your kind response

10/10 Excellent

BethAnn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast variety! Friendly compassionate staff.
Stayed 1 night in Dec 2023
Response from ap on Dec 31, 2023
Thank you for your kind response

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shawn at front desk went above and beyond much friendlier than other staff he's awesome
Stayed 2 nights in Dec 2023
Response from ap on Dec 31, 2023
Thank you for your kind response

10/10 Excellent

ali

Stayed 2 nights in Dec 2023
Response from ap on Dec 31, 2023
Thank you for your kind resposne

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. There was an issue with the room they gave me still being occupied. They rectified the issue. I advised the front desk of a problem with the noisy heater.
Stayed 1 night in Dec 2023
Response from ap on Dec 14, 2023
Thank you for your response, we appriciate it.

6/10 Okay

Lequantta

Liked: Cleanliness
Property was clean, breakfast was fine.Area to eat was clean customer service was ok, parking was easy, my only issue was water was lukewarm so shower was not enjoyable
Stayed 2 nights in Dec 2023
Response from ap on Dec 14, 2023
Thank you for your response

2/10 Terrible

JAMAL

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy and it's not clean
Stayed 2 nights in Dec 2023
Response from ap on Dec 14, 2023
We do apologize about your stay

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ap on Dec 14, 2023
Thank you for your response

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grrat for 1 night stay
Stayed 1 night in Nov 2023
Response from ap on Dec 14, 2023
Thank you for your kind response

4/10 Poor

Linda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We liked breakfast. In the hotel, we saw a small dog on a leash running. Not only did it pee and poop in two different places ,It wasn't contained by the owner. Our room was in the back of the building. You could smell weed in our room and hall many times a day! Once in you could see the bathroom, it looked okay but really old. Then I saw the RED MOLD growing in crevices around the shower and shower head wasn't attached to the wall! I have pictures to substantiate this.. Also the outer door, #7,would stay open and we would check it a lot out of fear Of the people who were smoking and staying for an intervention class Here's a biggie, I needed a plunger and went for one and no one new were IT WAS! THERE'S ONLY ONE PLUNGER FOR THE WHOLE PLACE? It was finally found so I could use it. THEN A ROOM IS ONLY CLEANED AFTER 3 DAYS? ABSOLUTLY UNACCEPTABLE! I will NEVER go to a Quality Inn again and will let everyone know how bad it is.
Stayed 2 nights in Nov 2023
Response from ap on Dec 14, 2023
We do apologize about your stay.

8/10 Good

Leanne

Traveled with partner
Disliked: Property conditions & facilities
Enjoyed our stay. Nice staff. Bathroom fan didn't work and toilet didn't flush properly. Didn't spoil our experience. We loved the location.
Stayed 1 night in Nov 2023
Response from ap on Nov 24, 2023
Thank you for your response

4/10 Poor

Maria

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The window has a big crack. The were several holes in the walls. The walls are so thin that every single sound of the neighbors' activity was head. In the middle of the night, I woke up in panic because there was the sound of flooding in my bathroom. It was not: people who occupied the second floor just flushed the toilet.
Stayed 1 night in Nov 2023
Response from ap on Nov 24, 2023
We apologize about your stay

10/10 Excellent

Julie, Ravenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just what I needed as a solo traveler. I felt safe. The room was modest but nice. I'd definitely go back again.
Stayed 1 night in Nov 2023
Response from ap on Nov 24, 2023
Thank you for your stay

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ap on Nov 18, 2023
Thank you for your kind response

4/10 Poor

Tom

Liked: Room comfort
Stayed 1 night in Nov 2023
Response from ap on Nov 18, 2023
we apologize about your stay

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good
Stayed 1 night in Oct 2023
Response from ap on Nov 1, 2023
We appriciate your positive feedback.

10/10 Excellent

Mohamed

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from ap on Nov 1, 2023
We appriciate your positive feedback

8/10 Good

Wes

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from ap on Nov 1, 2023
We appriciate your positive feedback

6/10 Okay

Susan

Liked: Cleanliness, staff & service
The room was clean, but a lot smaller than I expected. Decor very outdated. That doesn’t really matter, but could be updated.
Stayed 1 night in Oct 2023
Response from ap on Nov 1, 2023
We apologize about your recent experience, we will work on it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ap on Nov 1, 2023
We appriciate your positive feedback

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean place. Staff were very nice and helpful. Very convenient stay to area services
Stayed 1 night in Oct 2023
Response from ap on Oct 20, 2023
Thank you for your kind response, please visit us back when you are in town.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast bar was very good and clean.
Stayed 1 night in Sep 2023
Response from ap on Oct 20, 2023
Thank you for your kind response, please visit us back when you are in town.

10/10 Excellent

Andre

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shopping, dining, and other attractions. clean rooms, friendly service, great water pressure in the bathroom.
Stayed 2 nights in Oct 2023
Response from ap on Oct 9, 2023
Thank you for your recent stay

2/10 Terrible

Crystal

Stayed 1 night in Oct 2023
Response from ap on Nov 1, 2023
We apologize about your recent stay

10/10 Excellent

Kellam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great rooms, and a safe space that is close to some dining options.
Stayed 1 night in Oct 2023
Response from ap on Oct 3, 2023
Thank you for your response

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service
Cold water in shower not working
Stayed 6 nights in Sep 2023
Response from AP on Oct 3, 2023
We will work on the issue that occurred

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk attendant was very helpful and friendly. Outstanding job
Stayed 1 night in Sep 2023
Response from ap on Sep 27, 2023
We do really appriciate your feedback.

10/10 Excellent

Retha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a quaint country cottage style from the front view, as you approach the doors they swing open (not like the kind at your local grocery store) but like your royalty. All staff I encountered were very pleasant. My room was clean, neat and tidy, no smells. Ditto for the bathroom. Even the room temp. was just right, not too cold or too stuffy. I wouldn't hesitate to stay there again.
Stayed 1 night in Sep 2023
Response from ap on Sep 18, 2023
Thank you so much for your kind response, we really appriciate it. Please do visit us back when you are back in town.

8/10 Good

Guy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had was finding it after dark.
Stayed 1 night in Sep 2023
Response from ap on Sep 18, 2023
Thank you for your response.

2/10 Terrible

Jami

Disliked: Cleanliness, property conditions & facilities, room comfort
I would avoid.
The man who checked us in was very pleasant. The hotel itself is not clean, room was tiny and had a bad odor and the bathroom floors I was sliding around on in my shoes.
Stayed 1 night in Sep 2023
Response from ap on Sep 15, 2023
We do apologize about your recent stay.

6/10 Okay

Erik

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Was a bit disappointed by condition of the Quality Inn. While clean overall, it's needs some updates, paint, carpet, doors and exterior freshening. The breakfast area was probably the best in cleanliness and appearances. The staff is very nice and accommodating.
Stayed 2 nights in Sep 2023
Response from ap on Sep 15, 2023
Thank you so much and we will work on the issue that occurred

8/10 Good

Luci

Traveled with partner
Liked: Cleanliness, staff & service
We had a nice stay. Still haven’t received my security deposit back.
Stayed 1 night in Sep 2023
Response from ap on Sep 12, 2023
Thank your for your response, deposit was only authorized not posted

6/10 Okay

freedom

Traveled with group
Stayed 2 nights in Aug 2023
Response from ap on Sep 9, 2023
Thank your response

10/10 Excellent

Matthew

Stayed 2 nights in Aug 2023
Response from ap on Sep 12, 2023
Thank you for your kinf response

4/10 Poor

Cheryl

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from ap on Sep 9, 2023
I apologize about your recent stay

6/10 Okay

Brian

Liked: Property conditions & facilities
the rooms are a little small, but clean and tidy, the breakfast could be a a bit more items on the menu The location is near the highways , shopping etc,
Stayed 3 nights in Aug 2023
Response from ap on Sep 12, 2023
Thank you for your response

6/10 Okay

Richard

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was no better than ok. Front desk folks were nice and helpful. The phone in our room had an issue and the tub had tape over a crack in the bottom of it. Not having a clean, unbroken tub is highly unacceptable.
Stayed 1 night in Aug 2023
Response from ap on Sep 12, 2023
Thank you for your response