Exterior

Reviews of Red Roof Inn Columbus - Ohio State Fairgrounds

2 out of 5
Red Roof Inn Columbus - Ohio State Fairgrounds
1221 E Dublin Granville Road, Columbus, OH

Reviews

5.4
Rating 10 - Excellent. 116 out of 1001 reviews" "
Rating 8 - Good. 166 out of 1001 reviews" "
Rating 6 - Okay. 227 out of 1001 reviews" "
Rating 4 - Poor. 209 out of 1001 reviews" "
Rating 2 - Terrible. 283 out of 1001 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Regina, Westminster

Traveled with group
Liked: Cleanliness, amenities
Great stay
Stayed 3 nights in Apr 2024
Response from Samantha RediResponse Specialist on Apr 18, 2024
Dear Regina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. It's so rewarding to hear that you had a great stay, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Michael

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pretty ok for a red roof
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 15, 2024
Dear Michael,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus - Ohio State Fairgrounds. We are delighted to see that you were pleased with our hotel and your stay, prompting your 5/5 score. At Red Roof, we aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Jorge

No cleam
Stayed 1 night in Apr 2024
Response from Recordo, Rediresponse Specialist on Apr 14, 2024
Hello Jorge, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus - Ohio State Fairgrounds and I appreciate your 3/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. I'm having difficulty understanding the nature of your feedback. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

Bradley

Liked: Staff & service
Disliked: Property conditions & facilities
Nice for the price
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Apr 8, 2024
Hello Bradley, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Columbus - Ohio State Fairgrounds. The staff and I are happy to see that you had a good experience, prompting your 3/5 rating. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Nirmeen

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff made check in and check out an easy process. Rooms were comfortable. Outside area is pretty trashed though
Stayed 2 nights in Mar 2024
Response from Xao RediResponse Specialist on Mar 26, 2024
Hi Nirmeen,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Columbus - Ohio State Fairgrounds with us. It was so rewarding to see that we earned your 5/5 score with our comfortable rooms, along with our easy check-in and check-out processes. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us. As it pertains to the exterior being trashed, this may be taken into account.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Abby

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was a little icky but it does the job if you're not going to be in the hotel for long.
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 23, 2024
Dear Abby,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. We value you as our guest and welcome your 3/5score. At Red Roof we are happy to know that you were satisfied with your short term stay with us. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Abdullahi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LaTunde Murrant. Rediresponse Specialist on Jan 9, 2024
Hello Abdullahi, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Wesley

Stayed 1 night in Jan 2024
Response from LaTunde Murrant. Rediresponse Specialist on Jan 9, 2024
Hello Wesley, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Aloysious

Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on Jan 1, 2024
Hello Aloysious, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

4/10 Poor

Angel

Traveled with partner
Disliked: Amenities, property conditions & facilities
The hotel looked closed and it was adjacent to another hotel and suspicious people were gathered in the parking lot. It was a bit scary!
Stayed 1 night in Dec 2023

2/10 Terrible

Britney

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches everywhere. I checked out and they refuse to refund my money
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Nov 26, 2023
Dear Britney, I appreciate you sharing your feedback following your stay at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please feel free to reach out to your booking source in regards to your refund. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

bmotwin

Traveled with family and small children
Roaches in tub dirty bed and pillows ride front. Desk
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Nov 20, 2023
Dear Bmotwin, I appreciate you sharing your feedback following your stay at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness you highlighted along with the encounter you described with the staff. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Oshane Red Roof Management RediResponse Specialist

2/10 Terrible

Frank

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Check in was a nightmare. I could not understand the person who checked me in. Half of the TV stations did not work right and the selection of stations is terrible.
Stayed 2 nights in Nov 2023
Response from Oshane RediResponse Specialist on Nov 18, 2023
Dear Frank,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation highlighted with the tv stations along with the other concern mentioned. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ashley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk staff were very friendly and knowledgeable. The room however was dark. Lampshades were ripped, bathroom light didnt even work. The tv speaker sounded like it was busted.
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on Nov 17, 2023
Thank you so much, Asley, for posting a review of your stay at the Red Roof Inn Columbus - Ohio State Fairgrounds. It is so rewarding to read that you had a great encounter with with our staff, resulting in a 5/5 score. However, it upsets me to hear that the room was dark, lampshades were ripped, bathroom light didn't work and the TV speaker sounded like it was busted. I am sorry for your experience. I can assure you that I have brought your feedback to management s attention in an effort to ensure your concerns are addressed.On your next stay, Ashley, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Desiree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice customer service and clean rooms
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Nov 4, 2023
Dear Desiree,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. I am glad to read that you found our customer service to be very nice and the rooms to be clean resulting in a 5/5 score.Thank you again for your kind words and it would be our pleasure for you to repeat your experience with us at Red Roof in the future. Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Dorekay

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet seat has chips in it and is loose. There is no coffee maker in the room or in the lobby. The refrigerator needs to be defrosted. Heater is dirty. The step into the bathroom is a tripping hazard.
Stayed 2 nights in Oct 2023
Response from Sharma RediResponse Specialist on Nov 1, 2023
Dear Dorekay,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. I am sorry that your experience did not meet your expectations due to the conditions of the toilet seat you mentioned, the lack of a coffee maker, the cleanliness of the heater not being to your standards, and the other highlighted issues. Based on investigations conducted, I realized that you had reserved one of our Deluxe 2 Full Bedded rooms. In the future, should you require an in-room coffee, I would recommend that you book one of our Superior King rooms. I have shared your comments with management to address your concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Richard

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Place is a little dirty, greasy handprints in shower stall, it looked like there's either vomit or poop on the floor between the nightstand and the bed and when I went to take a shower the washcloth looked like somebody had washed their ass with it - probably because there was barely enough TP to blow your nose I reserved and paid for the room through Expedia, and when I arrived, I was informed that there was an additional $100 deposit basically a damaged deposit that I didn't read about on Expedia , there's probably something in the fine print about that but who knows
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 29, 2023
Thank you, Richard, for telling us about your stay at the Red Roof Inn COLUMBUS - OHIO STATE FAIRGROUNDS. You indicated that the cleanliness of our hotel was not being up to your standards, you were unaware of a deposit prior to arrival, and the other concerns that dampened your experience. Please accept our apologies for the impact these issues had on your stay. At Red Roof, it is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. In the future, please feel free to book with us directly through our General Reservations department.We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

4/10 Poor

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sharma RediResponse Specialist on Oct 18, 2023
Hello Richard,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

rachel

Disliked: Cleanliness, staff & service, property conditions & facilities
A couple days later I noticed bites on my arm in a triangle shape: bed bugs.
Stayed 3 nights in Sep 2023
Response from Sharma RediResponse Specialist on Oct 12, 2023
Dear Rachel,I appreciate you sharing your feedback following your stay at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the other highlighted concern. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Thank you again for sharing your concerns and we wish you all the best in your future travels. Sincerely,SharmaRed Roof Management RediResponse Specialist

8/10 Good

Martin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean. But a bit run down
Stayed 1 night in Oct 2023
Response from Sharma RediResponse Specialist on Oct 9, 2023
Dear Martin,Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. It's good to hear that you found our hotel to be clean. However, I am sorry the upkeep was not being up to your standards.Thank you again for your review and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID-smells horrible!
Rooms barely furnished, no modern updates, no tissues in room. HORRIBLE smell that made me and all of my stuff smell disgusting.
Stayed 1 night in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 7, 2023
Dear Amanda, Thank you for taking the time to tell us about your experience at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. I am sorry that your experience was less than ideal due to the unpleasant smell you indicated and the room being barely furnished. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

richard

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Oct 3, 2023
Dear Richard, We at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Francis

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Kerry-Lee RediResponse Specialist on Sep 30, 2023
Hello Francis, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Kiara

Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on Oct 18, 2023
Hello Kiara,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Sandra

Traveled with group, Business traveler, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
There were rates outside. However, it was expedias fault that at 3am we were left rimless and looking for a room for the night and ended up without a room sleeping in the car to go to our conference at 8am with no sleep.
Stayed 2 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on Sep 26, 2023
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the issue you had with not being able to check in due to some issue that had occurred. We sincerely apologize for any inconvenience caused. We will take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

susanne

Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Oct 11, 2023
Hi Susanne,Thank you for taking a moment to rate your experience with us. The staff at the Red Roof Inn Columbus - Ohio State Fairgrounds and I appreciate your positive 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and gross
Front counter staff was extremely rude. Nowhere when booking mentions the $100 deposit they require at check in. The room smelled really strong and the bathtub had mold and was peeling bad at the seams. Will not stay here again
Stayed 1 night in Sep 2023
Response from Nishaye RedRoof Management RediResponse Specialist on Sep 19, 2023
Dear Valued Guest, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Columbus - Ohio State Fairgrounds. The situation you described regarding your interaction with our front office staff, the odor of the room not being to your liking and the possible mold in the bathtub is truly regrettable. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed yours was less than satisfactory. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thanks again and we wish you all the best in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Dave

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing. Did not stay at this hotel.
After booking online with a credit card the front desk wanted another card for a $100 deposit. This was simply unnecessary and unacceptable. Very unfriendly environment at this hotel.
Stayed 1 night in Sep 2023
Response from Devorine RediResponse Specialist on Sep 14, 2023
Hello Dave,Thank you for your review following your stay at Red Roof Inn Columbus - Ohio State Fairgrounds. You indicated that a card was requested for a deposit. I apologize for this mat impacted your experience. It is important to note that deposit charges are standard within the industry, so most of the Red Roof brand requires a deposit payment via card. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Meesun

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
STAY AWAY!!! This place was awful!!! It was really nasty, the worst place that we ever stayed. It was like a horror movie. The smell and the conditions of the place was horrible. I can't believe that this place on business and charging people for this conditions. My husband and my son slept in the car that's how bad this place was. PLEASE STAY AWAY!!!!
Stayed 2 nights in Sep 2023
Response from Xao RediResponse Specialist on Sep 13, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus - Ohio State Fairgrounds, Meesun. I am sorry that your experience did not meet your expectations. You stated that the subpar cleanliness and the unwelcome odor described hindered your stay. As such, Red Roof would like to apologize for your poor experience.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Very truly yours,XaoRediResponse Specialist

6/10 Okay

Purna

Stayed 1 night in Sep 2023
Response from Sharma RediResponse Specialist on Sep 6, 2023
Hello Purna,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Aug 2023
Response from Linton RediResponse Specialist on Aug 25, 2023
Hello William,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus - Ohio State Fairgrounds and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediResponse Specialist

8/10 Good

Scott

Stayed 3 nights in Aug 2023
Response from Toni-Ann RediResponse Specialist on Aug 15, 2023
Hello Scott, Thank you for being our guest. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience. I do hope that you will return to our hotel, or any other long term lodging locations in the future. Sincerely, Toni-Ann RediResponse Specialist

2/10 Terrible

Erin

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the most dirtiest and unprofessional place i have ever stayed at. Staff was rude. Charged my card $100 after i had already paid for my room. The carpet on staircase leading to the upstairs was disgusting and dirty. Our room smelled so bad. I will never stay here again.
Stayed 1 night in Aug 2023
Response from Toni-Ann RediResponse Specialist on Aug 13, 2023
Hello Erin,Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding the uncleanliness of the hotel, an odor in your room and you having a bad experience with our front desk staff are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention.Thank you again for sharing your concerns. We wish you the best in your future travels.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

8/10 Good

Caitlyn

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Olivia RediResponse Specialist on Aug 11, 2023
Hello Caitlyn, The staff at the Red Roof Inn Columbus - Ohio State Fairgrounds and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRediResponse Specialist

6/10 Okay

Sarika

Traveled with family
Liked: Staff & service
The property was clean but the toilet top was broken. Found a small roach on the sink.
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Sep 13, 2023
Thank you for sharing your feedback with us, Sarika. The team at the Red Roof Inn Columbus - Ohio State Fairgrounds was pleased to know that you were fond of the property's cleanliness. However, you made mention of the broken toilet top and the listed insect. We work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to address your concerns, I have shared your comments with the property.Guest feedback, like yours, aids in our growth, so Red Roof would like to extend its thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

2/10 Terrible

Kathleen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible! Dirty! Bad unsafe area!
Absolutely the most horrible hotel I have ever seen! The bathroom was disgustingly dirty, light bulbs blown out, we were in Columbus for a concert. We got to the hotel and use the restroom. Put our stuff back in my car because we did not trust the neighborhood that we were in once the concert got back and decided that we could not stay there when they were people outside the building at 12:30 at night not acting as a person should. We felt our safety was in jeopardy at this point, and between the unsafe conditions and the condition of the room and hotel this was not worth any money to stay. We didn’t even stay, we checked out and drove 3 hours home! I will be asking for my money back this morning!
Stayed 1 night in Aug 2023
Response from Sashauna Red Roof Management on Aug 9, 2023
Dear Kathleen,Thank you for taking the time to tell us about your stay at the Red Roof Inn Columbus - Ohio State Fairgrounds. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. The situation you described regarding the lack of cleanliness, the condition of the room not meeting your expectations, the safety of the neighborhood not to your liking and the other concerns you listed is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Beverland

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Stay Ever
Was there with my family for one night. Visiting the Ohio State Fair. This was the worst stay i ever experienced . Reserved 2 rooms the room my daughter had was filthy , dirty bed linen and tub was filthy. So she was moved to another room. Now this room the toilet was not working properly attendant came to repair it, then at 2:00 in the morning the toilet started overflowing flooding the floors. Now she is moved to 3rd room, and when taking a shower the tub is not draining properly so your standing in water while showering. Had to asked for a discount due to all the inconvenience and only received 15 dollars off. This place is not Handicapped Accessible there are no elevators for upper floors you have to walk and carry your luggage up about12 stairs. The Hallways carpet is extremely dirty needs to be replaced. This was my first time ever staying here and also my last Will not patronize this Red Roof Inn again.
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on Aug 2, 2023
Dear Beverland. I was truly dishearten to read your stay wit us at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS was less than ideal. Our apologies for the uncleanliness you highlighted, the faulty toilet, the lack of an elevator along with other listed concerns. Its saddening to know we failed to provide you with the best possible experience. Your feedback will be used as encouragement in an effort to be better.Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Lily

Traveled with group, Business traveler
Interesting vibes
Stayed 1 night in Jul 2023

4/10 Poor

Gary

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Area around hotel is very run down.
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on Jul 10, 2023
Hello Gary,Thank you for taking the time to share your feedback regarding your recent visit at the Red Roof Inn Columbus - Ohio State Fairgrounds. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the property. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you re comfortable. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Tianna RediResponse Specialist

10/10 Excellent

Aliviya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, great front desk service and a clean room. I've stayed here many times and will continue to!
Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jul 6, 2023
Hello Aliviya,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. I am glad to hear that we're your choice hotel, you found our price and front desk service to be great, your room to be clean, and you will continue to visit our location prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your review. We hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Ruth

Liked: Staff & service
Disliked: Property conditions & facilities
Bed was fine
Stayed 1 night in Jun 2023
Response from Recordo Rediresponse Specialist on Jul 2, 2023
Hello Ruth,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. We appreciate your 3/5 rating. It's great to hear that you were pleased with our beds. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

4/10 Poor

pedro

Stayed 7 nights in Jun 2023
Response from Sharma RediResponse Specialist on Jun 29, 2023
Hello Pedro,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Mindy, Columbus

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I can't even get into my room so I'm not sure.
Stayed 1 night in Jun 2023
Response from Ponni on Jun 23, 2023
please elaborate the complete review in detailed thank you.

6/10 Okay

Amethyst

Traveled with family
Disliked: Cleanliness
When we got to our room, door was already unlocked. Refrigerator was leaking and we had to use our only towel to clean up the water on the floor.
Stayed 1 night in May 2023

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Rats
Stayed 1 night in Jun 2023
Response from Toni-Ann RediResponse Specialist on Jun 21, 2023
Hello Jeremy, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 1/5 score. The issues you brought to our attention regarding pests are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I will relay your concerns to management in an effort to have them addressed. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Thank you for sharing your concerns and I hope you have a good day.Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

6/10 Okay

Sabrina

Stayed 2 nights in Jun 2023
Response from Sharma RediResponse Specialist on Jul 8, 2023
Hello Sabrina, Thank you for taking a moment to leave a review. Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Tea

Stayed 1 night in Jun 2023
Response from Sharma RediResponse Specialist on Jul 8, 2023
Hello Tea, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Stephen

Stayed 2 nights in Jun 2023
Response from Recordo Rediresponse Specialist on Jul 2, 2023
Hello Stephen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist

10/10 Excellent

Michael

Stayed 3 nights in Jun 2023
Response from ponni on Jun 12, 2023
Dear MichaelThank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,PonniRed Roof Management

4/10 Poor

Chad

Disliked: Cleanliness, property conditions & facilities
The bathroom in my room was falling apart. The bathroom sink is about to fall off the wall. The caulking is globbed on in many messy layers like my 7 year old did it. The carpet in the hall and stairway are dirty and visibly worn. The TV in my room didn't work. I HAVE NOT RECIEVED MY $100 DEPOSIT BACK! I WAS TOLD IT WOULD TAKE 2-3 BUISINESS DAYS! WHERE IS MY MONEY?!?!
Stayed 4 nights in May 2023
Response from Xao RediResponse Specialist on Jun 7, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus - Ohio State Fairgrounds with us, Chad. You stated that the sink situation and the poor caulking described, along with the faulty TV and your other highlighted issues hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property. As it pertains to the refund, please feel free to reach out to the property directly or your booking source.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist