Dear Melvin,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. We're sorry to hear about your disappointment regarding the lack of microwave and refrigerator in your room and the uncleanliness of the room. Upon reviewing our records, it appears that you reserved a standard room, and this specific category does not offer those features. For a stay with the amenities you desire, we suggest opting for a deluxe or superior room.Thank you again for sharing your experience. We wish you all the best in your future travels. Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hello Aaron, Thank you for taking a moment to complete our survey at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I was disheartened to see your stay resulted in a 1/5 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof Management RediResponse Specialist

Dear Aaron, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. It's truly disheartening to read that the broken television hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.To ensure that a situation like yours doesn't happen again, management is reviewing your feedback as a training opportunity moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof Management RediResponse Specialist

Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the very noisy neighbors, the key card that needed to be reactivated each day and any other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. .Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Daniel, Everyone here at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU was proud to see your 5/5 score. I am happy that you found our hotel to be safe, quiet and walkable. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Julien, The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Thank you for your rating, Steven. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I were thankful and appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Hey Darrel,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. It's great to hear that you were pleased with the friendly service our staff extended, and convenient location. However, I'm sorry that our bathroom wasn't conveniently situated enough to have your supplies out. Red Roof value your business and will take this into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Ann,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our fine location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

Hello Alexandra, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Candis, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I'm thrilled to read that you were pleased with the upkeep of the property, the cleanliness of the rooms and the convenience of the location, prompting your 5/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience.Our Red Roof staff are glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Tamara, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU . I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described along with the other concern highlighted. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Angela,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with limited blanket, the cleanliness of the room and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for reviewing your stay, we appreciate your feedback

Thank you for reviewing your stay, we appreciate your feedback.

Thank you for taking a moment to leave a review, Raechel. The staff and I at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU were disappointed to see your 2/5 score following your stay. You indicated that the cracked bathroom door, dripping tub, and the other issue mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Red Roof Management

Dear Dave,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 4/5 score. You indicated that you were unsatisfied with the internet shows. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

Hello Austen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

Dear Malinda, We are sorry to hear your recent experience at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Red Roof Management

Hello Benzy, Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I am disappointed that your experience did not meet your full expectations, prompting your 1/5 score. The situation you described regarding the rude staff, the hall you found to be full of ice and left over snow along with all the other concerns mentioned are truly regrettable. I am very sorry for your experience. Red Roof's goal is to provide clean and comfortable accommodations for all guests and we are truly disappointed that this was not achieved with your recent visit. To prevent similar problems in the future, your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Nevertheless, your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Hello Todd, The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. cSincerely,OliviaRed Roof Management RediResponse Specialist

Dear Roderick,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Jeff, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Thank you for your positive rating, Richard, following your stay at the Red Roof PLUS+ Columbus-Ohio State University OSU. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Hello Clayton,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Red Roof Management

Hello Brianna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 2/5 score and to know that this is the impression you left with of our hotel. The issue you've described with our staff providing poor customer service and the cleanliness of the room not being up to standard are not usually an experience our guests have with us and not the standard Red Roof strives to uphold. I appreciate you making us aware of this issue however. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management

Hello Adam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Jaclyn, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Selma, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Jeramiah,Thank you for telling us about your recent visit to RED ROOF PLUS+ COLUMBUS-OHIO STATE UNIVERSITY OSU. We thank you for your 4/5 score. However, you mentioned that the lack of coffee and the garbage can not being emptied were the hindrances of your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

Hello Jephte, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I thank you for your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Hello Antoine, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Jenny, The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Dear James,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

Hello Victor,The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Dear Olga, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I am glad to read that you were pleased with the friendliness of our staff and the value to price ratio, prompting your 4/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear John,I appreciate you sharing your feedback following your stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I was saddened to read that your stay fell short of your expectations due to the electric baseboard heater causing disturbances. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist

Hello Tracy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Dear Mohammed, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Yan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Laurie. The staff and I at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you, Toni, for telling us about your stay at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. I am glad that you were pleased with our comfortable bed, despite not fridge being in the room. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Dear Rabeeah, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as everything about it was bad. Please accept our sincerest apologies. We value your feedback as Red Roof strive to continuously improve the quality of our hotel to meet the needs of our guests. In the future if you experience a problem during your stay, please alert the front desk so that we can correct the issue and make your stay more accommodating. Thank you again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserveSincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Patti,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. Please accept our sincerest apologies as you mentioned that you were given a room that was unclean. However, I am pleased that you were given a different room that was clean. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Hannah,Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Columbus-Ohio State University OSU. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied as the staff at check-in and check-out was very rude and that the room was not cleaned to your liking. We value your business and would like to assure you that this is not reflective of our usual standards. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Thank you for reviewing your stay, please accept our apology as we work to correct those issues.

Thanks for reviewing your stay, your feedback is appreciated

Thank you for reviewing your stay, we appreciate your feedback as we work in improving our guest satisfaction.