Ratings based on 480 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Will return in the future

Posted Nov 14, 2016 on Hotels
Great service . Felt right at home .
Comment from Hotel Management
Nov 26, 2016 by General Manager, Hotel Management
Thank you for such kinds remarks about your recent stay! We could not be more proud to provide an experience that made your stay comfortable with great service. We look forward to welcoming you back and wish you a very Happy Holidays!
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario, Canada

Posted Nov 7, 2016
My boyfriend and I went down for the Ohio State Game. It was a great location far away enough from the stadium so there was not too much traffic. The staff were great and we were right downtown. Great bars and restaurants in the area, as well.
Comment from Hotel Management
Nov 26, 2016 by Abbey Griffiths, Director of Hotel Ops, Hotel Management
Thank you for choosing The Renaissance Columbus! We appreciate the feedback regarding our location and our team and look forward to accommodating you in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Why are the towels so hard and not soft???

Posted Oct 31, 2016
Pros: Nice staff.
Cons: Towels!!!!!
Loved the mirror in the bathroom. Bed very cozy but towels HORRIBLE! So scratchy!!
3 out of 5
by A verified traveler

Expensive and doesn't come with basic amenities

Posted Oct 31, 2016 on Orbitz
While the hotel itself was good I was disappointed in the fact that there was no WIFI or breakfast included despite the expensive price tag. Other than those not being included it was fine.
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice Hotel

Posted Oct 25, 2016
Pros: Lovely room and hotel
Cons: Need more variety on buffet breakfast. Omelet should not be extra. Free Wifi
Location: Good location
Nice hotel but ordered room service and they said 30-45 minutes for a bowl of soup. After an hour and a half called to cancel order and they didn't even apologize. Also, wanted $13/d for Wifi. Who charges for Wifi anymore?
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
You guys are and awesome!!!
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Wow! Thank you for the shout out. We love all feedback and this is very nice to hear. We will share with the team and cannot wait for your to return trip! Abbey Griffiths, Director of Hotel Ops
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2016
Pros: Location. Comfortable beds. Excellent staff
Clean room with comfortable beds. Aveda products in the bathroom. Great staff.
Comment from Hotel Management
Oct 27, 2016 by Abbey Griffiths, Director of Hotel Ops, Hotel Management
Thank you for sharing your positive experience! We could not be more proud of our team of Ambassadors and we are very please to hear that translated during your stay. Thank you again and we too love that the Renaissance brand uses Aveda products. Glad you appreciate it too!
1 out of 5
by A verified traveler

Disappointment

Posted Oct 24, 2016 on Hotels
I was very disappointed in my stay for the price I paid. The parking was expensive. We ordered room service and was told it would be 25 minutes. An hour later I still did not have it. The front desk offered to go to try and find it to deliver it. But I was so angry I didn't want to eat.
Comment from Hotel Management
Oct 27, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback. Please accept our apologies for the issues you encountered with your room service experience. I will share with the team to ensure we can improve in our overall execution of this guest amenity. Please know your feedback is important and we appreciate your business! We hope you will give us another opportunity to better your experience. Abbey Griffiths Director of Hotel Ops
4 out of 5
by A verified traveler

Nice and Convenient

Posted Oct 17, 2016 on Hotels
Check in/out was fast and easy, room was nice and quiet, friendly staff. Very nice and conveniently located.
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback! We are very pleased to here about your positive overall experience with the hotel. We hope to see you again on a return trip to Columbus and thank you for choosing the Columbus Renaissance.
1 out of 5
by A verified traveler

Posted Oct 17, 2016
Horribleeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee could not explain how aweful this place is
Comment from Hotel Management
Oct 23, 2016 by Abbey Griffiths, Director of Hotel Operations, Hotel Management
We are disappointed that you did not have a good experience while staying with us earlier this month. We would love the opportunity to provide a better experience and hope you allow us another chance to regain your trust in the hotel's services and amenities. Please accept our apologies that we did not meet your expectations.