The staff and location were great. The conditions of the building are showing signs of aging and need updates. The thermostat broke in the middle of the night so our room got pretty toasty. Also, during high traffic checkout times, the elevators are next to impossible to get on. We finally gave up after waiting 20 minutes for an elevator car and walked down several flights of stairs with all our luggage. With all that being said, when I visit Columbus, this will be the hotel my family stays at due to the wonderful staff and great location. The pool set up is a great bonus as well, I just wish it was open later.