Our room didn't get cleaned the whole trip.
Posted Jan 14, 2017
The location was perfect, it was in the middle of the city, walking distance to many great places to eat. Staff wasn't nice and we got upgraded to a suite upon checking in at 9:30 am in Friday. On Saturday, the cleaning staff came to clean but we were in the room (about 12:00). I asked if they could come back, and we will were leaving within the hour. They said yes. Before we left, I called the front desk just to make sure our room would be cleaned while we were out. we returned about 8:30 pm, wasn't cleaned. Needed new towels and ran out of toilet paper twice. Had no tissues. All things that would've been resolved if anyone cleaned. We left Sunday morning, 10:00 am, never having our room, used by 4 people, cleaned. Upon checkout, I let the manager know. She apologized and said she would speak to them to figure out where it went wrong. Obvuolsily, that's did no good to us, as we were leaving. (After all of us using the lobby bathroom, because ours was out of toilet paper. )