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Reviews of Residence Inn Columbus

3 out of 5
Residence Inn Columbus
4525 W State Road 46, Columbus, IN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 297 out of 395 reviews" "
Rating 8 - Good. 71 out of 395 reviews" "
Rating 6 - Okay. 17 out of 395 reviews" "
Rating 4 - Poor. 5 out of 395 reviews" "
Rating 2 - Terrible. 5 out of 395 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and I loved that they were able to accommodate my 110 German Shepherd too.
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Hillary

Stayed 2 nights in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff at check in. Facilities and room very nice.
Stayed 1 night in Feb 2024

10/10 Excellent

David Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, comfortable and had everything I needed. Grocery Store and Pharmacy within walking distance.
Stayed 7 nights in Jan 2024
Response from Penny on Feb 12, 2024
Dear David,Thank you so much for taking the time to submit your feedback. I will be sure to share your kind words with the rest of the hotel staff. We hope to see you again when you come back to the Columbus area!

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, property conditions & facilities
This place is lovely. Staff friendly and helpful.
Stayed 4 nights in Jan 2024
Response from Debbie on Jan 29, 2024
So glad you enjoyed your stay. Please come see us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy in Columbus
Our week-end trip to Columbus was wonderful. Our suite was spacious and the furniture was arranged so we had lots of space. The breakfast was delicious, with the attendants constantly cleaning the surfaces. Everywhere we went in the hotel was spaoless. Our first stay will not be our last!
Stayed 2 nights in Jan 2024
Response from Debbie on Jan 18, 2024
So glad you enjoyed your stay. We hope you come see us again soon.Debbie

10/10 Excellent

Angel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Debbie on Jan 18, 2024
Thank you.

8/10 Good

Allen J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Debbie on Jan 18, 2024
We hope you enjoyed your stay, and please come see us again soon.Debbie

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and clean
Stayed 1 night in Dec 2023
Response from Debbie on Jan 18, 2024
Thank you.

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from Debbie on Jan 18, 2024
Thank you.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Debbie on Jan 18, 2024
Thank you.

10/10 Excellent

Christine

Stayed 2 nights in Nov 2023
Response from Debbie on Jan 18, 2024
Thank you.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near the Brown County State Park
Everything about our stay was excellent, with one exception: the only well lit part of the room was the bathroom part. While there were lamps in all parts, the bulbs were very weak, so to read a book or map or ..., you needed to go to the bathroom, where the "furniture" was less comfortable. Otherwise, everything from cleanliness, a variety of comfortable chairs, a well designed way to watch TV, from the bed or the "living room", to the excellent bed and the excellent breakfast. If we want to go back to this scenic part of Indiana, this is good place to stay!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Lydia

Traveled with group
.
Stayed 2 nights in Nov 2023

8/10 Good

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed room.
The hotel was beautiful and seemed very new. The only issue was that everything in the room was pretty dusty.
Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Best pool and hot tub- pool was warm very clean - everyone so nice I rate this motel the number one best in the area
Stayed 1 night in Nov 2023

8/10 Good

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Jeffri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and efficient, definitely an exceptional experience!
Stayed 1 night in Oct 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful. Stayed with kids, it was a great experience.
Stayed 1 night in Oct 2023

8/10 Good

Kimberly, FORT WAYNE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

C. Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall Excursion
this hotel was a great place to stay, nice area, comfortable room. Clean & comfortable beds. We enjoyed our stay & would stay there again.
Stayed 1 night in Oct 2023
Response from Penny Burton on Oct 17, 2023
Dear Bill,Thank you so much for taking time out to submit your feedback. I will be sure to share your kind words with the rest of the hotel staff. We hope to see you again in the future!

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
This was one of the best hotels we have stayed at. So clean and everyone was super friendly. Would definitely recommend!
Stayed 2 nights in Sep 2023
Response from Penny Burton on Oct 17, 2023
Dear Craig,Thank you so very much for taking the time to submit your feedback. I will be sure to share your kind words with the rest of the hotel staff. We hope to see you again in the future!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We heard nothing in our room!
Stayed 1 night in Sep 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and welcoming
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

B

Stayed 1 night in Aug 2023

6/10 Okay

April

Disliked: Cleanliness, staff & service
Hotel was nice & quite, however one lady at the desk was rude & not pleasant at all. Was also disappointed that we were there from Monday to Saturday & not once did they clean our room. So back to said lady...we butted heads about our room not being cleaned when she tried to tell me she didn't tell me that our room would be clean on Friday & never was. Will not stay again.
Stayed 5 nights in Aug 2023

4/10 Poor

Danica

Stayed 1 night in Aug 2023

10/10 Excellent

Harry

Stayed 2 nights in Aug 2023

10/10 Excellent

Nancy, Prescott

Stayed 1 night in Aug 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Cody

Stayed 1 night in Jul 2023
Response from Penny on Jul 10, 2023
Dear Cody,I am very sorry we did not meet your expectations. I hope you will give us a chance to change your mind in the future.

4/10 Poor

Annei

Liked: Staff & service
Disliked: Cleanliness
Despite the fact the property looks decent from side with a clean welcoming lobby, the carpet in the hallways and in the rooms produce terrible odor. It was so bad that I had go in my car to fetch a cologne to spray the room to be able to sleep. It was so discomfortable!
Stayed 1 night in Jul 2023
Response from Penny on Jul 5, 2023
Dear Annei,Your experience is below our standard of cleanliness. I have spoken to our housekeeping and facilities team leaders to ensure that this was an isolated incident. I hope you will stay with us again in the future. Thank you very much for taking the time to submit your feedback.

10/10 Excellent

ELIZABETH

Traveled with partner
wonderful room
Stayed 2 nights in Jun 2023
Response from Penny on Jul 5, 2023
Dear Elizabeth,We are very happy to hear that we have met your expectations as well as our standards of excellence. It was our pleasure to be your host and we hope to see you again when your future travels bring you back to Columbus.

4/10 Poor

Megan

Traveled with family
Property was clean .. negative- horrible customer service and all weekend their where no towels and a big hamper full of dirty wet towels for the pool .
Stayed 2 nights in Jun 2023
Response from Penny on Jul 7, 2023
Megan,I am so sorry we did not meet your expectations. If I may ask, why was the customer service horrible? I would like to know so I can identify areas for improvement. Thank you so much for taking the time to submit your feedback.

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property had great amenities, with a basketball sports court and a fire pit
Stayed 1 night in Jun 2023
Response from Penny on Jun 27, 2023
Dear Kelly,Thank you so much for taking the time to submit your feedback. It is wonderful to hear that we met your expectations. We hope to see you again in the future!

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Penny Burton on Jun 21, 2023
Dear Eleanor,Thank you so much for taking the time to submit your feedback. We are happy to hear we met your expectations. We would love to have the opportunity to be your host again when your travels bring you back to Columbus.Thank you again!Penny BurtonAssistant General ManagerResidence Inn, Columbus

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel was ok , but the part that really bothered us is we wanted to go enjoy the whirlpool Saturday and couldn’t due to a bunch of guys being very loud and disturbing!!! I didn’t feel safe going down there with them drunk, running into things, and saying inappropriate things. We really thought something would have been said but nothing was and we told the staff member at the front desk the morning after and he was just glad he wasn’t on duty.
Stayed 1 night in Apr 2023
Response from Penny on May 9, 2023
Please see previous response

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room and nicely cooled for sleeping comfort! It’s at the outskirts of town and a little secluded area off the main thoroughfare and therefore also more safe for your vehicle!
Stayed 1 night in Apr 2023
Response from Penny on Apr 17, 2023
Dear Regina,Thank you for taking the time to submit your feedback. We always love to hear the positive things our guests experience while staying with us.We hope to see you again when your travels bring you back to the Columbus area!Sincerely,Penny BurtonAssistant General ManagerResidence Inn by Marriott Columbus, Indiana

10/10 Excellent

Danielle

Stayed 1 night in Mar 2023
Response from Penny on May 9, 2023
Please see previous response

8/10 Good

robert

Stayed 2 nights in Mar 2023
Response from Penny on May 9, 2023
Please see previous response

10/10 Excellent

Bonnie, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Penny Burton on Mar 20, 2023
Thank you so much! We hope to see you again very soon!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Penny Burton on Feb 16, 2023
Melissa,Thank you for taking the time to submit your feedback. I have shared your score with the staff. We hope to see you again in the future!