Ratings based on 312 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from zanaty

Did not enjoy my stay I left earlier than my plan

Posted Dec 10, 2016
The is very basic only a coffee machine that pored in a cup no fridge nothing. It the coffee machine the coffee shop in the hotel closed early no room service as I said just a bed coffee machine and a tv
Comment from Hotel Management
Dec 12, 2016 by Front Office Manager, Hotel Management
Dear Retired Banker, Thank you for your feedback and taking the time to post your comments. We apologize that you were not satisfied with the amenities in your room. We do have complementary refrigerators upon request if you chose to stay with us again in the future. The Starbucks in the lobby does close at noon on the weekends however if you stay with us during the week they are open until 5PM. Thank you again for your comments. Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
Recommended
for Everyone
by A verified traveler from Muskegon, MI

Business Trip

Posted Dec 4, 2016
Pros: Modern design. Breakfast. Good location.
Cons: I would prefer a roll-in shower over a tub.
Location: Across the street from the mall. Close to the university campus.
2 Thumbs up. Great hotel. Great experience. Wonderful breakfast. Friendly staff.
Comment from Hotel Management
Dec 12, 2016 by Front Office Manager, Hotel Management
Dear GP, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s good location, friendly staff and wonderful breakfast. As far as the roll in showers, we do have a few rooms with these. Please let us know when you book your next stay with us so that we can accommodate this request. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2016
Pros: Location was perfect. The valet staff was excellent.
Location: High Street was great. Took an Uber to a few nearby shopping/restaurant areas - excellent! Lots of fun spots are close.
Everything was very good - would stay here again and would recommend
Comment from Hotel Management
Nov 1, 2016 by Front Office Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s location and valet staff. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
4 out of 5
Recommended
for Everyone
by A verified traveler from US

History and culture nearby

Posted Oct 23, 2016
Great location with friendly staff. Historic district and local landmarks, great for walking around. Convenient parking options. Hotel starting to show its age, could use some updates, but everything clean.
Comment from Hotel Management
Nov 1, 2016 by Front Office Manager, Hotel Management
Dear Michael, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s great location and friendly staff. Thank you again for your comments and we hope to see you again for your next weekend stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Oct 3, 2016
Very Clean Hotel, Didn't appreciate the pay for parking and no Breakfast.
3 out of 5
by A verified traveler

Bathroom issue

Posted Sep 17, 2016
Checked into room with leaking toilet Water spewing out Would have been obvious to housekeeping staff Front desk phone busy sent to voicemail I went back down to front desk They were very nice gave me another room I to,d them their phone went to voice mail They told me " you should just dial 50" So I tried 50 also went to voicemail
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 13, 2016
Cool spot downtown Columbus. Perfect if you're going to a show at Ohio Theater.
2 out of 5
by A verified traveler

Dirty, poorly maintained

Posted Aug 29, 2016
Broken elevators, shoddy previous repairs, door that stuck shut, thermostat that didn't work and plenty of mold in the bathroom. Great location, though, right next to the theater.
3 out of 5
by A verified traveler

Waaaay too long to check-in! Over 45-mins in line

Posted Jul 18, 2016
Too forever to get our car at check out (40+ mins)
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 20, 2016
Excellent hotel but the pull out bed was very uncomfortable...slept on floor and couch instead