Ratings based on 922 Verified Reviews

4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to convention center with transportation.

Posted Mar 11, 2017
Great stay and wonderful staff. If you do not take my survey this time because I did not complete it exactly like you want me to too bad! I will not send on to friend I'm not your advertisement. Thanks !
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus

Posted Mar 3, 2017
Had no issues, very clean and comfortable. Will go back again.
4 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

close access to all of downtown Columbus

Posted Mar 1, 2017
It is next to the capitol, close access to all of down town Columbus, an easy walk to the convention center
3 out of 5
by A verified traveler

Posted Feb 24, 2017
The hotel was convient to book but it's very outdated. Also, the room was very dark and did not feel clean. Especially the bathroom. The location is great and there is a Starbucks in the lobby! If you're looking for a quick weekend away or a one night stay it's fine.
4 out of 5
Recommended
for Families
by A verified traveler from Cincinnati

Hotel in great location with wonderful views.

Posted Feb 21, 2017
Pros: Location, breakfast and evening refreshments. Bed was soft and comfortable, and the room's view was beautiful.
Cons: I believe some updating and improved color palatte that included lighter colors than dark brown would definitely help.
Location: The Ohio Theatre is just around the corner, as well as, several dining options. The capitol is beautiful, with plenty of shopping in Short North.
The Sheraton at Capitol Square in Columbus, was an enjoyable stay with great access to dining and entertainment nearby. The hotel is in need of some updating, but overall was a comfortable and inviting stay. I think the price was on the high side for what you will receive over comparable accommodations. Would probably stay again due to the location, but if better logding is available I would consider others first.
4 out of 5
Recommended
for Everyone
by A verified traveler from K

Good location

Posted Feb 6, 2017
Hotel was comfortable. Room needed a deep clean, around baseboards, etc. The beds were super comfy!
Comment from Hotel Management
Feb 20, 2017 by Front Office Manager, Hotel Management
Dear Susan, Thank you for your feedback and taking the time to post your comments.We are so glad to hear that you enjoyed the Sheraton Columbus Capitol Square's comfy beds! We do apologize for the cleanliness of the room, this is not a standard and we have addressed this with our housekeeping team. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. We hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
Very clean and efficient hotel. Hotel employees were helpful and resourceful. I plan to continue my stay hear in the future on business
Comment from Hotel Management
Feb 20, 2017 by Front Office Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s helpful employees and clean hotel. Thank you again for your comments and we look forward to seeing you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
Recommended
for Everyone
by A verified traveler from Rittman ohio

Annual anniversary trip

Posted Jan 25, 2017
We had a fabulous time my wife and I are Starwood rewards members we stayed on the club floor the club Suite is just the best all-around experience the beds are so nice we are looking into purchasing the exact same mattress for home absolutely love it there will definitely come back
Comment from Hotel Management
Jan 31, 2017 by Front Office Manager, Hotel Management
Dear Brayton Happy Anniversary! Thank you for taking the time to post your comments and feedback. It is always great to hear compliments about the Sheraton Club Lounge and our Sheraton Signature Sleep Experience beds. We so are glad to hear that you enjoyed your anniversary at the Sheraton Columbus Capitol Square. We hope to see you again for on your next anniversary if not sooner! Sincerely, Manager at the Sheraton Columbus Capitol Square
3 out of 5
by A verified traveler

Dark Room

Posted Jan 25, 2017
Pros: The Lobby was inviting but I wasn't sleeping in the Lobby
Cons: Do a remodel on your dated rooms. I stayed at this hotel in 1988 soon after it first opened and it was a Hyatt Regency. The Rooms felt 20yrs old
Location: It was right around the corner from The Ohio Theatre and blocks away from German Village. Easy to walk
The room was very Dark and felt really dated. The carpet was dark brown and the walls were brown and the couch was brown. It was like staying in a 20 yr old room and the bathroom felt like that as well. Really glad we got a discount on-line and didn't pay full price. The bed was comfortable but I didn't even want to go barefoot on the carpet. It was a disappointment for our overnight get away .
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2017
Room was spacious and very clean. Exceptionally comfortable bed and pillows. Room service was quick and delicious!
Comment from Hotel Management
Jan 26, 2017 by Front Desk Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s clean and spacious rooms, and our comfortable beds. We are so glad to hear that you enjoyed the delicious food you ordered from room service. Thank you again for your comments and we hope to see you again for you’re the next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square