Ratings based on 303 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Canal Winchester, OH

Clean but pretty outdated

Posted Jan 14, 2017
Pros: convenience to downtown restaurants and shopping etc
Cons: Update make it a little more modern
Location: bars restaurants events concerts
Room was clean staff was friendly in the hotel lounge. Hotel is very outdated, comfortable bed and convenient to downtown locations. It was nice for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Akron, Ohio

Comfortable & clean

Posted Jan 3, 2017
Hotel met expectations. Good location downtown, clean & comfortable bed
5 out of 5
Recommended
for Everyone
by A verified traveler

Best deal in downtown Columbus

Posted Dec 24, 2016
The Sheraton Capitol Square is perfectly located, and easily accessible. I self parked underground in a very clean and safe garage conveniently located directly adjacent to the hotel. Room was large, and very comfortable. Staff could not have been more helpful and pleasant.
Comment from Hotel Management
Dec 28, 2016 by Front Office Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It always great to hear compliments about the Sheraton Columbus Capitol Square’s perfect location and helpful staff. We work hard on training and hiring the right team members and we are glad you noticed. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice hotel in a great location

Posted Dec 19, 2016
Nice modern decor and the staff was very friendly. Right near Goodale Park. Perfect location.
Comment from Hotel Management
Dec 28, 2016 by Front Office Manager, Hotel Management
Dear Jessica, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s friendly staff and perfect location. We are glad that you enjoyed the modern decor. Thank you again for your comments and we hope to see you again for youe next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
3 out of 5
by A verified traveler from zanaty

Did not enjoy my stay I left earlier than my plan

Posted Dec 10, 2016
The is very basic only a coffee machine that pored in a cup no fridge nothing. It the coffee machine the coffee shop in the hotel closed early no room service as I said just a bed coffee machine and a tv
Comment from Hotel Management
Dec 12, 2016 by Front Office Manager, Hotel Management
Dear Retired Banker, Thank you for your feedback and taking the time to post your comments. We apologize that you were not satisfied with the amenities in your room. We do have complementary refrigerators upon request if you chose to stay with us again in the future. The Starbucks in the lobby does close at noon on the weekends however if you stay with us during the week they are open until 5PM. Thank you again for your comments. Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
Recommended
for Everyone
by A verified traveler from Muskegon, MI

Business Trip

Posted Dec 4, 2016
Pros: Modern design. Breakfast. Good location.
Cons: I would prefer a roll-in shower over a tub.
Location: Across the street from the mall. Close to the university campus.
2 Thumbs up. Great hotel. Great experience. Wonderful breakfast. Friendly staff.
Comment from Hotel Management
Dec 12, 2016 by Front Office Manager, Hotel Management
Dear GP, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s good location, friendly staff and wonderful breakfast. As far as the roll in showers, we do have a few rooms with these. Please let us know when you book your next stay with us so that we can accommodate this request. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2016
Pros: Location was perfect. The valet staff was excellent.
Location: High Street was great. Took an Uber to a few nearby shopping/restaurant areas - excellent! Lots of fun spots are close.
Everything was very good - would stay here again and would recommend
Comment from Hotel Management
Nov 1, 2016 by Front Office Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s location and valet staff. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
4 out of 5
Recommended
for Everyone
by A verified traveler from US

History and culture nearby

Posted Oct 23, 2016
Great location with friendly staff. Historic district and local landmarks, great for walking around. Convenient parking options. Hotel starting to show its age, could use some updates, but everything clean.
Comment from Hotel Management
Nov 1, 2016 by Front Office Manager, Hotel Management
Dear Michael, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s great location and friendly staff. Thank you again for your comments and we hope to see you again for your next weekend stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Place

Posted Oct 3, 2016
Very Clean Hotel, Didn't appreciate the pay for parking and no Breakfast.
3 out of 5
by A verified traveler

Bathroom issue

Posted Sep 17, 2016
Checked into room with leaking toilet Water spewing out Would have been obvious to housekeeping staff Front desk phone busy sent to voicemail I went back down to front desk They were very nice gave me another room I to,d them their phone went to voice mail They told me " you should just dial 50" So I tried 50 also went to voicemail