Ratings based on 880 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Oct 24, 2016
Pros: Location was perfect. The valet staff was excellent.
Location: High Street was great. Took an Uber to a few nearby shopping/restaurant areas - excellent! Lots of fun spots are close.
Everything was very good - would stay here again and would recommend
Comment from Hotel Management
Nov 1, 2016 by Front Office Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s location and valet staff. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
4 out of 5
by A verified traveler from US

History and culture nearby

Posted Oct 23, 2016
Great location with friendly staff. Historic district and local landmarks, great for walking around. Convenient parking options. Hotel starting to show its age, could use some updates, but everything clean.
Comment from Hotel Management
Nov 1, 2016 by Front Office Manager, Hotel Management
Dear Michael, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s great location and friendly staff. Thank you again for your comments and we hope to see you again for your next weekend stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
by A verified traveler

Nice Place

Posted Oct 3, 2016
Very Clean Hotel, Didn't appreciate the pay for parking and no Breakfast.
3 out of 5
by A verified traveler

Bathroom issue

Posted Sep 17, 2016
Checked into room with leaking toilet Water spewing out Would have been obvious to housekeeping staff Front desk phone busy sent to voicemail I went back down to front desk They were very nice gave me another room I to,d them their phone went to voice mail They told me " you should just dial 50" So I tried 50 also went to voicemail
5 out of 5
by A verified traveler

Posted Sep 13, 2016
Cool spot downtown Columbus. Perfect if you're going to a show at Ohio Theater.
3 out of 5
by Lawrence from Toronto

Posted Aug 31, 2016 on Hotels
A little dated and worn but in a great location with great hotel staff.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear Lawrence, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about our great location and staff. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
by Andrew Frank from Parma Heights

A Columbus Weekend

Posted Aug 29, 2016 on Hotels
The condition of the #1804 room was VERY clean. Christina, Housekeeping, did an excellent job of seeing the room was spotless; adequate number of towels in supply in the room. Morning's first cup of java is really great! The 20th floor's Club Room was most attentive. I'll make Sheraton Columbus Hotel at Capitol Square my next destination while in Columbus. PS: The city view at night was spectacular.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Re: “A Columbus Weekend” Dear Andrew Frank, Thank you for taking the time to post your comments and feedback. I will share this feedback with our team in the entire hotel. It is so great to hear compliments about the Sheraton Columbus Capitol Squares’ housekeeping team, the Sheraton Club Lounge service, and the spectacular nighttime views. We are very happy to know you enjoyed staying with us at the Sheraton Columbus Capitol Square and we look forward to welcoming you back to our hotel! Sincerely, Manager at the Sheraton Columbus Capitol Square
2 out of 5
by A verified traveler

Dirty, poorly maintained

Posted Aug 29, 2016
Broken elevators, shoddy previous repairs, door that stuck shut, thermostat that didn't work and plenty of mold in the bathroom. Great location, though, right next to the theater.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 29, 2016 on Hotels
5 out of 5
by Marissa

Great stay

Posted Aug 22, 2016 on Hotels
Clean, spacious rooms
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear Marissa, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s guestrooms. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square