Ratings based on 308 Verified Reviews

4.2 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Did not live up to 4 star rating

Posted Jan 16, 2017
Location: Located in downtown Columbus Close to downtown shopping 20 minute highway drive to Polaris mall
I booked this trip online, and was not pleased to find that the hotel charges your card $75 when you check in (only to get it back within 3 business days). It's not a huge sum of money but it completely threw off my entire budget for the weekend that I was there. The staff were overall friendly people, we did have a rude valet staff member though. Was not happy with that experience. The room and beds were pretty small, and we were not happy about the fact that we did not have a fridge or microwave in the room. It was impossible to enjoy our stay without those amenities. I would like to think most people's luxury trips are taken on the weekends because of work, for that reason I would suggest extending the hours of your in-hotel Starbucks. At this rate, I would not recommend this hotel to a friend, and I will look elsewhere next time I plan a trip to Columbus.
3 out of 5
by A verified traveler

Posted Jan 16, 2017
For what we paid, I just don't think I will book with the Sheraton again, next time I take a trip to Columbus.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canal Winchester, OH

Clean but pretty outdated

Posted Jan 14, 2017
Pros: convenience to downtown restaurants and shopping etc
Cons: Update make it a little more modern
Location: bars restaurants events concerts
Room was clean staff was friendly in the hotel lounge. Hotel is very outdated, comfortable bed and convenient to downtown locations. It was nice for the price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Akron, Ohio

Comfortable & clean

Posted Jan 3, 2017
Hotel met expectations. Good location downtown, clean & comfortable bed
5 out of 5
Recommended
for Everyone
by A verified traveler

Best deal in downtown Columbus

Posted Dec 24, 2016
The Sheraton Capitol Square is perfectly located, and easily accessible. I self parked underground in a very clean and safe garage conveniently located directly adjacent to the hotel. Room was large, and very comfortable. Staff could not have been more helpful and pleasant.
Comment from Hotel Management
Dec 28, 2016 by Front Office Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It always great to hear compliments about the Sheraton Columbus Capitol Square’s perfect location and helpful staff. We work hard on training and hiring the right team members and we are glad you noticed. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Nice hotel in a great location

Posted Dec 19, 2016
Nice modern decor and the staff was very friendly. Right near Goodale Park. Perfect location.
Comment from Hotel Management
Dec 28, 2016 by Front Office Manager, Hotel Management
Dear Jessica, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s friendly staff and perfect location. We are glad that you enjoyed the modern decor. Thank you again for your comments and we hope to see you again for youe next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
3 out of 5
by A verified traveler from zanaty

Did not enjoy my stay I left earlier than my plan

Posted Dec 10, 2016
The is very basic only a coffee machine that pored in a cup no fridge nothing. It the coffee machine the coffee shop in the hotel closed early no room service as I said just a bed coffee machine and a tv
Comment from Hotel Management
Dec 12, 2016 by Front Office Manager, Hotel Management
Dear Retired Banker, Thank you for your feedback and taking the time to post your comments. We apologize that you were not satisfied with the amenities in your room. We do have complementary refrigerators upon request if you chose to stay with us again in the future. The Starbucks in the lobby does close at noon on the weekends however if you stay with us during the week they are open until 5PM. Thank you again for your comments. Sincerely, Manager at the Sheraton Columbus Capitol Square
5 out of 5
Recommended
for Everyone
by A verified traveler from Muskegon, MI

Business Trip

Posted Dec 4, 2016
Pros: Modern design. Breakfast. Good location.
Cons: I would prefer a roll-in shower over a tub.
Location: Across the street from the mall. Close to the university campus.
2 Thumbs up. Great hotel. Great experience. Wonderful breakfast. Friendly staff.
Comment from Hotel Management
Dec 12, 2016 by Front Office Manager, Hotel Management
Dear GP, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s good location, friendly staff and wonderful breakfast. As far as the roll in showers, we do have a few rooms with these. Please let us know when you book your next stay with us so that we can accommodate this request. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2016
Pros: Location was perfect. The valet staff was excellent.
Location: High Street was great. Took an Uber to a few nearby shopping/restaurant areas - excellent! Lots of fun spots are close.
Everything was very good - would stay here again and would recommend
Comment from Hotel Management
Nov 1, 2016 by Front Office Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s location and valet staff. Thank you again for your comments and we hope to see you again for your next stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square
4 out of 5
Recommended
for Everyone
by A verified traveler from US

History and culture nearby

Posted Oct 23, 2016
Great location with friendly staff. Historic district and local landmarks, great for walking around. Convenient parking options. Hotel starting to show its age, could use some updates, but everything clean.
Comment from Hotel Management
Nov 1, 2016 by Front Office Manager, Hotel Management
Dear Michael, Thank you for taking the time to post your comments and feedback. It is so great to hear compliments about the Sheraton Columbus Capitol Square’s great location and friendly staff. Thank you again for your comments and we hope to see you again for your next weekend stay in Columbus! Sincerely, Manager at the Sheraton Columbus Capitol Square