BBQ/picnic area

Reviews of Sonesta ES Suites Columbus Dublin

3 out of 5
Sonesta ES Suites Columbus Dublin
435 Metro Pl S, Dublin, OH

Reviews

8.2

Very Good

Rating 10 - Excellent. 491 out of 1003 reviews" "
Rating 8 - Good. 262 out of 1003 reviews" "
Rating 6 - Okay. 100 out of 1003 reviews" "
Rating 4 - Poor. 80 out of 1003 reviews" "
Rating 2 - Terrible. 70 out of 1003 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Valentin

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall the hotel is good. Sonesta ES is very convenient. The bed and the kitchen are great. There are some cons in this hotel: Different handles in the bathroom are falling off the walls. Noises from the room above me were easily heard in my room.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Thank you for reaching out, we strive to provide a happy and comfortable environment for our guests !

10/10 Excellent

Taylor

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Mar 2024
Response from Laura on Mar 15, 2024
Thank you for your business and for your feedback!

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
Conditions were terrible, big bugs all over the place, the room was dirty and dusty. I had to move twice still very displeased
Stayed 2 nights in Mar 2024
Response from Guest Relations on Mar 7, 2024
Dear Danielle,We greatly appreciate your feedback. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We will be sure to have our housekeeping team look into your comments further and make changes where necessary. Please consider giving us another chance soon; we know that we can impress you.

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura on Mar 15, 2024
I apologize that you did not enjoy your stay. Please reach out to hotel so we can fix any issues you may have had

6/10 Okay

Mike

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura on Mar 15, 2024
We apologize that we did not meet your expectations. Thank you for the feedback.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andy L on Feb 15, 2024
Dear David,Thank you for taking the time to review your past stay with us. We are unhappy to hear you stay was not up normal Sonesta standards and we truly apologize for your rating. If you would like to discuss your issues in more detail please reach out to us.Thank you

2/10 Terrible

Jeff

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After confirming my reservation 2 hrs prior to my arrival with the front desk at Dublin OH Sonesta, I showed up and they informed me at 830 pm and with it being 5 degrees F outside that I did not have a room for the first night. The front desk person told me that they had given the room to a bigger client and that my confirmation email from Expedia was between me and Expedia, not Sonesta. I spent the night in the back of my car at a Kroger parking lot.
Stayed 17 nights in Jan 2024
Response from Andy L on Feb 6, 2024
Dear Jeff,Per our conversation my team and I apologize for the issues you experienced checking in here at Sonesta.We like to thank you for taking the time to review your stay and we hope you will give us another opportunity when your travels bring you back to the area.Than you!

4/10 Poor

Brayton

Business traveler, Traveled with family
Disliked: Staff & service
The heater in the room barely worked, there was only 1 thin blanket in Winter in Ohio, the staff had no access to additional blankets and were not willing to problem solve to help until she was told that she could go to an empty room to get us another blanket. We will not be coming back to this property.
Response from Andy L on Jan 29, 2024
Dear Brayton,Thanks you for review your past stay with us. We truly apologize that you experienced trouble with your stay. My team and I are working hard to improve and hope you give us another opportunity when your travels bring you back to the area. Thank you

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Andy L on Dec 27, 2023
Elizabeth,My team and I thank you for taking the time to review your past stay. We are pleased that you had a nice stay here at Sonesta and hope to see you again when your travels bring you back to the area.Thank you again for your time!

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I liked that is was like a mini apartment units. It was quiet and clean. The staff was very friendly and helpful. The only thing was that the couch in our room was clearly broken and stained.
Stayed 5 nights in Dec 2023
Response from Andy L on Dec 17, 2023
Jessica,My team and I are pleased you had a good stay and we thank you for taking the time for the review. Yes we are are working on replacing some couches soon. Thank you!

6/10 Okay

Tamieka

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Just So So
The front desk staff were friendly, and I appreciated that. When we got to our room, there was an immediate and strong smell of smoke. My eyes and nose immediately began to burn, and my throat was on fire. The room was clean though. I asked to be moved to a different room and while it smelled better, the room was not in better shape. The place needs some TLC. The pillows didn't have pillowcases on them and were just thrown at the foot of the bed, the walls were dirty, and the paint was chipping. The couch was heavily soiled. The pillows need to be replaced and thrown out, they were yellow and had no cushion. I ended up having to trade the pillows from the previous room before I traded keys with the front desk. The refrigerator was on but wasn't cold. The sofa just needs to be replaced if they aren't going to clean it. The carpet isn't so great either, you definitely do not want to walk around with no shoes on. The bed was comfortable though and the water was hot! We stayed one night so it served its purpose.
Stayed 1 night in Dec 2023
Response from Andy L on Dec 11, 2023
Tamieka,Thank you for taking the time to review your 1 night stay at Our extended stay hotel sonesta. Looks like we dropped the ball on your past stay. Seems like they had given you a room that was not completed yet. Pleas accept our apologies and we hope you give us another try when your travels bring you back to the area.

8/10 Good

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place/Would Do Again!
We were quite happy with the value of our rooms. They were spacious, nicely decorated and came with a kitchenette. Only down side was wall in bathroom needed remediation and the sofa had holes.
Stayed 1 night in Dec 2023
Response from Andy L on Dec 11, 2023
Dear Kevin;thank you for your review and were please you had a good stay. We are in the process of replacing some couches and we hope to see you again when your travels bring you back to Dublin.Thank you!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Andy L on Feb 7, 2024
Dear Jonathan,My team and I thank you for taking the time to review your stay. We are pleased to hear you had a good stay with us and hope you come back when your travels bring you back to the area.Thank you!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
I paid for a room with a fireplace only to arrive and find out that those rooms aren’t available because they all have issues with the tub. The woman offered a single room and when I asked her if I’d get a refund for the difference, she said “well it’s only going to be about $10 or so” then told me I had to contact Expedia to have them reach out to her to get a refund. The room smelled like cigarettes even though it was non smoking. The sofa had holes all through the slipcovers. The bathroom was disgusting. The only good thing was the bed was comfortable.
Stayed 1 night in Dec 2023
Response from Andy L on Dec 5, 2023
Dear Anonymous,My team and I apologize for not having a room with a fireplace and we discussed with you yesterday. We understand your frustration and we hope you are happy with the resolution that we agreed on. Again we are sorrythat the fireplace was not available at the time.

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the apartment feel. Had all the amenities and then some. Very spacious. And clean. Would definitely stay again!
Stayed 2 nights in Nov 2023
Response from Andy L on Nov 29, 2023
Dear Megan, My team and I appreciated that you took time to review your stay with us. We are glad you had a great stay and hope you visit again when your travels bring you back to the Dublin area.Thank you

6/10 Okay

Lynne

Traveled with partner
Liked: Staff & service
The location is great. However, the floors are very dirty. When I went to check in no one was at the front desk and had to wait and call to get service. The room given to me was not what I booked (I booked a king, got two queens in two different rooms). Light bulbs were missing, the batteries in TV remotes were missing, and the dishes were limited (no forks, etc).
Stayed 1 night in Nov 2023
Response from Andy L on Nov 29, 2023
Lynne, My team and I are sorry that your stay was not up to normal Sonesta standards. Hopefully you did reach out to my front desk to help resolve your issues. We do appreciate you taking the time to tell us about your past stay and truly apologizedThank you.

10/10 Excellent

Elizabeth

Traveled with group
Stayed 1 night in Nov 2023
Response from Andy L on Nov 20, 2023
Good evening Elizabeth,My team and I thank you for taking the time to review your stay with us. We are pleased you had a great stay and hope you stay with us again when your travels bring you back to the area.Thank you so much!

10/10 Excellent

Brandon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat it for the price!
Stayed 4 nights in Nov 2023
Response from Andy L on Nov 24, 2023
Dear Brandon,Thank you for review and my team and I are pleased you had a good stay. hope you come back when your travels bring you back to the Dublin area.Thank you

8/10 Good

Silvana

Liked: Cleanliness, staff & service
Towels were stained and had an odor. The latch on the door was loose. Otherwise ok stay.
Stayed 1 night in Nov 2023
Response from Andy L on Nov 15, 2023
Dear Silvana,My team and I are pleased you had a good stay. We thank you for your review and will look into the issues you stated as well. We hope you come back when your travels bring you back to the Dublin area.Thank you

10/10 Excellent

Casey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Greay value
Stayed 2 nights in Nov 2023
Response from Andy L on Nov 13, 2023
Dear Casey,My team and I appreciate you taking the time to review your recent stay with us. We are happy to hear you had a great stay and we hope to see you again when your travels bring you back to the Dublin area.Thank you

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
All the flooring in my room was filthy. The cold water faucet in the bathroom was barely a trickle. Lots of weird splashes on the walls from who knows when. There was graffiti on a bench outside, and the exterior of the property was very concerning. I smelled a lot of strange smoky smells on a regular basis. I'm pretty sure some people actually live here permanently I will definitely not be staying here again, even though it is cheap.
Stayed 5 nights in Oct 2023
Response from Andy L on Nov 7, 2023
Dear Sarah,My team and I thank you for taking the time to review your stay. We are sorry you did not have a great stay with us. Did you discuss your issues with any of our team members? Yes this is indeed a extended stay hotel that people come to town for long periods of time to work and yes have a place to stay while doing so. We truly apologize that you did not enjoys you past stay with us.

4/10 Poor

Cynthia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Andy L on Nov 7, 2023
Cynthia,My team and I thank you for your recent review of your stay. We apologize that your stay was not ups to your expectations. If you would like to discuss in more detail please reach out to discuss in more detail please. Thank you again for your review

4/10 Poor

marjorie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Andy L on Nov 6, 2023
Dear Margorie, My team and I are sorry you did not enjoy your stay with us. Did you discuss with anyone on my team about your issues. Rest assure we are working on improvements and hope you give us another try when your travels bring you back to Dublin.Thank you

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is in fair condition with dated or worn furnishings and incomplete kitchen supplies (e.g., only one coffee cup, wet dishes left in dishwasher). Rate reflects condition.
Stayed 3 nights in Oct 2023
Response from Andy L on Nov 4, 2023
My team and I appreciate you taking the time to review your stay. We apologize that you did not have everything to standards in your room. Rest assure we are working on getting better and hope you give us another opportunity.Thank you.

6/10 Okay

Norma

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Andy L on Nov 2, 2023
Norma,Thank you for taking the time to rate and review your stay.Rest assure my team and I on working on issues and hope you give us another chance when your travels bring you back to the Dublin area.Thank you again

2/10 Terrible

Keisha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet seat broken. The hallways smelled of garbage. The heater smelled, when you turned it on, the towels were not clean, and the shower did not drain. Stay away! Book somewhere else.
Stayed 1 night in Oct 2023
Response from Andy L on Oct 30, 2023
Dear Keisha,My team and I are sorry you had such a bad stay and seemed to have a lot of issues. Did you discuss your issues with the front desk team? After tracking your reservation it seems that your reservation was canceled and we did not check you in?Thank you

4/10 Poor

Jennifer

Disliked: Room comfort
Stayed 3 nights in Oct 2023
Response from Andy L on Nov 1, 2023
Dear Jennifer,My team and I appreciate you taking the time to review your past stay. We are sorry you did not enjoy your stay and hope you give us another try when your travels bring you back to the area.Sincerely Andy L

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Andy L on Oct 19, 2023
Dear Michael,My team and I would sincerely like to apologize that your stay was not up to normal Sonesta standards. I will share your comments with my team and are constantly were to improve our guest experience.

4/10 Poor

Kennisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hate to say but I was highly displeased and disappointed. The reason I had chose this hote was from a beautiful experience previously I had and thought it was up to the same standards and lo and behold it was not. Stains were on the carpet, you could see mold and the walls deteriorating. Let alone the toilet didn’t flush and highly molding. Whomever took over completely allowed this hotel to go under. I will not ever book again there again. I was highly disappointed as I was coming in from out of town to spend a beautiful day evening with my fiancé for my bday and it wasn’t what we hoped it would be.
Stayed 1 night in Oct 2023
Response from Andy L on Oct 16, 2023
My team and I apologize that your stay was not up to normal Sonesta standards. We appreciate you taking the time to review your stay and I will share your comments directly with our team. Truly apologize.

4/10 Poor

Stacia

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk was closed when we arrived and we had to wait for someone to come and help us. The room stank of smoke even though it was non-smoking. Furniture was worn / torn. Floors were dirty. Don't recommend.
Stayed 1 night in Oct 2023
Response from Andy L on Oct 9, 2023
Stacia,My team and I thank you for your review of you stay. We are sorry that your room smelled like smoke and have my maintenance team looking into the issue. We close our lobby nightly at 10:00 pm since we are an extended stay hotel but due keep someone on call to assist our guests and arrivals .

2/10 Terrible

Julia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sonesta ES suites Dublin Ohio disgraceful place
When my nephew areives ro check in he was told all 3 of our rooms had been cancelled. He callwd me ao i could speak to desk clerk who claomws his manager cancelled our reservations because we booked through a 3rd party. i asked to speak with manager. Was told to call back Got same man now pretending to be manager He claomed he canceled us daya ago and 3rd party had notified us. He then claimed he would find us somewhere else to stay. he hung up and told my nephew to fet the *uck out of his hotel. My nephew said he was sressws in a staines hoodie, the place was under construction and tje whole hotel looked sketchy. Very disappointed. We found another hotel down the street but it was 2x the price. It was home opener weekend at Ohio State so we had no choice but to pay the price.
Stayed 1 night in Sep 2023
Response from Guest Relations on Sep 17, 2023
Dear Julia,Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction when you arrived and tried to check in, as this will allow our team to reflect and improve. We wish you well and hope you'll consider giving us another try someday.

8/10 Good

Stanley

Liked: Staff & service, property conditions & facilities, room comfort
Staff was very helpful and service was great! Fast check in and friendly! The room was nice, spacious but not cleaned very well! Food on the carpet around frame of bed! Cobwebs on ceilings, light fixtures very dusty, baseboards very dusty! It seemed like the room hadnt been occupied un awhile and needed a little TLC
Stayed 1 night in Sep 2023
Response from Andy L on Sep 29, 2023
Stanley,My team and I thank you for taking the time to review your past stay with you. We are pleased you enjoyed great service and yes we are working with our team to work on the TLC in our rooms. We hope to see you again when your travels bring you back to the Dublin area.

2/10 Terrible

Marla

Disliked: Cleanliness, property conditions & facilities
Cons: Kicked in door when we arrived (pictures to prove....given another room...other room was sub-par), stained carpeting, bugs in closet, corners, sinks, counters, microwave was filthy, dog poop on premises outside, garbage/garbage can outside stunk, dead bugs at refrigerator bottom I had to wipe out, spiders/spider webs, no breakfast, top of refrigerator filthy, no soap in shower container (other reviews said the same thing....glad I brought my own)....I will never reserve here EVER again and I travel a lot near this area. Pros: Comfortable bed, central air
Stayed 3 nights in Sep 2023
Response from Guest Relations on Sep 8, 2023
Dear Marla,We're glad you enjoyed one of our comfortable beds, though it is unfortunate that not everything was as expected. Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. In the future, please don't hesitate to reach out to our team with any concerns. We'll keep your comments in mind as we improve, and we hope for another chance to impress you in the future.

4/10 Poor

Brittney

Disliked: Property conditions & facilities
Sink broken. Toilet seat broken. No shampoo conditioner or soap was in any of the dispensers.
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 5, 2023
Dear Brittney,Our housekeeping team has been made aware of your concerns, and our maintenance team will address the issue with the sink. Rest assured, our team will seize any opportunity to improve, which is what we intend to do. Thank you for taking the time to reach out. If there is a chance to welcome you back in the future, we would be grateful for it.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love coming here. The staff is always amazing Marcus was a huge help getting me in before check in so I could make a doctors appointment on time. I absolutely love this place.
Stayed 1 night in Aug 2023
Response from Andy L on Sep 29, 2023
Karen,Thank you for your review and yes Marcus is indeed a valued team member and will share your comments with our team.Thank you

6/10 Okay

Anne

Business traveler
Liked: Cleanliness, staff & service, room comfort
Ok stay, but some small issues
The rooms could use an update and a deep clean - I know they are doing some construction, though, so hopefully the update is in the works. I experienced some issues checking in, but the desk staff was very helpful, and honestly the issue was with Hotels.com, not the Sonesta itself. Unfortunately, my friend who was traveling with me did not get a room because they were overbooked - this was also a hotels.com issue - but the hotel should have notified her before she arrived so she didn't have to make arrangements at 9PM.
Stayed 5 nights in Aug 2023
Response from Andy L on Sep 29, 2023
My team and I are truly sorry that your stay was not up to normal Sonesta standards. Please rest assured that I have shared your comments with my team and are working on your cleaning and check-in issues.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Gross
Dirty comforter, slimy & slippery bathroom floor, dead fly on bathroom floor, dead gnat in toilet & 1 flying around, dried urine on toilet seat, black marks/dirt on walls and overflowing trash can outside of room. No other rooms available, did not stay.
Stayed 1 night in Aug 2023
Response from Andy L on Sep 29, 2023
Thank you for taking the time to review your past stay with us. I have shared your comments and concerns with my team and hope you give us another opportunity when your travels bring you back to the Dublin area.Apologies!

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Andy L on Oct 4, 2023
Truly apologize for your experience

4/10 Poor

Chandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Andy L on Oct 4, 2023
Thank you for your review and rest assure we are taking your for your experience and reviewing with my team

2/10 Terrible

Bryan

Stayed 1 night in Aug 2023
Response from Andy L on Oct 4, 2023
Brian,Thank you for taking the time to review your stay. Rest assure we are working on making improvements and hope you give us another chance when in the area.

2/10 Terrible

crystal

We got there and they told us they oversold rooms and even tho we bought a room on Expedia that they have no room for us. We need to get our money back from Expedia because we didn’t get a room
Stayed 1 night in Aug 2023
Response from Andy L on Oct 4, 2023
Crystal;My team apologize that we could not meet your expectations. Rest assured we understand and truly apoli what issues we had that day.Thank you

4/10 Poor

Dan

Disliked: Cleanliness, property conditions & facilities
Just overall rundown condition. Great location. Unexpected conditions for the area.
Stayed 1 night in Aug 2023
Response from Andy L on Oct 4, 2023
Dan,rest assured we are working on improvement's in all areas. Hopefully you give us another try when your travels bring you back to our area.Thank you again

2/10 Terrible

BONNIE

Stayed 1 night in Aug 2023
Response from Andy L on Oct 4, 2023
Bonnie;Looks like myself and team did not make your stay up to normal Sonesta standard. Please accept our apologies as we continue to get better!Thank you

6/10 Okay

Curtis

Stayed 5 nights in Jul 2023
Response from Andy L on Oct 4, 2023
Curtis Thank you for your review and rest assured my team is working that your next stay will be a five!Thank you

2/10 Terrible

Emory

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Andy L on Oct 4, 2023
Thank you for your reviewing your stay with us. My team and I apologize that your stay was not up to normal Sonesta standards.

6/10 Okay

elmer

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Michaela Joy

Disliked: Cleanliness
Stayed 1 night in Jul 2023

2/10 Terrible

Yasser, Brooklyn

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

ilan

Stayed 15 nights in Jul 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service
The beds were very comfortable it was quite.
Stayed 3 nights in Jul 2023
Response from Andy L on Sep 29, 2023
Laura,Thank you for your review of your stay with us. My team and I are pleased you enjoyed a comfortable stay with us.We hope to see you again when your travels bring you back to the area.Thank you