Ratings based on 146 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from ohio
Wedding in gahannaPosted Sep 5, 2015
Hotel was overbooked so the staff took care of booking me at the sister property next door. Very courteous and accommodating. Bed was small (double?) so slept two on sofa bed....not the best. Breakfast options were nice. Great location. Quiet despite proximity to airport.
Comment from Hotel Management
Sep 25, 2015 by General Manager, Hotel Management
Thank you for your review, and my apologies that we had to move you next door. I am sorry the sleeping accommodations were not what you had been expecting. All of our beds at our sister property are queen size. I hope you will give us a chance to host you again the next time you are in Columbus.
for Everyoneby A verified traveler from Los Angeles
Terrific Staff & ServicePosted Aug 24, 2015
I arrived in the morning on my way to a conference, but the staff cheerfully jumped through hoops to get a room ready for me. I was particularly impressed with the friendly nature of everyone there, especially the cleaning staff. The hotel is probably rated a "3 star" by AAA, but is undergoing smart & sassy renovations with lots of comfortable, bright and comfortable furniture in the lobby and dining areas. I had no difficulty in getting a ride to the airport (you need to let the front desk know when you need to leave). Even the shuttle driver had a sunny personality. The rate I paid was typical for an average hotel, but details like a fresh, clean suite with lots of space and a very comfortable bed helped make my stay one of the best I've had in a while.
Comment from Hotel Management
Aug 26, 2015 by General Manager, Hotel Management
Thank you for your review! We appreciate when our guests take the time to give us their feedback. I am glad to hear how much you enjoyed your stay, and especially our friendly staff. Your kind words will be passed along to them, and I hope you will allow us to host you again the next time your travels bring you to the Columbus area.
by A verified traveler
Posted Aug 2, 2015
Pros: the staff was very friendly, and the breakfast was wonderful.
Cons: the rooms need updating and a thorough cleaning. like maybe the carpets being cleaned kind of cleaning.
Location: the Anthony Thomas chocolate factory was fun
the room was a bit musty smelling, and the pull out sofa was extremely uncomfortable. it needs a little updating I would say. on the other hand the staff was remarkable. there was a very noisy ball team there which is not the hotels fault, but the doors were not buffering any of the noise due to a large gap at the bottom of the door allowing light and noise in. I will e returning to this city again next year, but would probably choose a different property.
Comment from Hotel Management
Aug 27, 2015 by General Manager, Hotel Management
Thank you for your review. We appreciate when our guests take the time to leave us their feedback. I am sorry for the issues you experienced during your stay. We want our guests to be able to relax during their time with us, and encourage anyone with noise issues to please contact our front desk so that we may remedy the problem quickly. We are constantly taking our guests' feedback into account so that we can continue to evolve and improve. I hope you will give us a second chance to wow you when you return to Columbus next year.
for Familiesby Kaitlen
Great hotelPosted Jul 10, 2015 on Hotels
It was great, the room was great. Would definitely come back to this hotel again and stay more than one night!
for Familiesby leanne from Alaska
Madhouse in the lobby but clean and quiet upstairsPosted Jun 28, 2015 on Hotels
My sister and I arrived late, around 10 pm to a packed lobby of pre-teen and teenage softball players; there was a tournament going on. The hotel lobby was noisy and crowded with kids and their chaperons coming and going from the pool. The front desk clerk was managing it well with a smile and we made our way to our room. After reserving the room a few weeks before our travels, my sister sprained her foot badly. A call to the hotel a few days before our arrival got us a shower chair which she was grateful to have available. The room was clean and had two large tv's - a bit of overkill but due to the layout of the room a necessity. Once we got into our room the hotel quieted down. We thought we were in for it with all the kids running around but they either had a strict curfew or we were tired from our travels because we both slept pretty well. The room was clean and cool.
for Familiesby A verified traveler from Philadelphia, PA
Nice once room cancellation was reversedPosted Jun 3, 2015
Pros: Free breakfast and wifi
Cons: Reservation system and pool cleanliness.
Location: Attended family member graduation. Not too much time for sight seeing.
Started poorly. Two days prior to arrival was informed by a family member that my reservation was cancelled. Springhill could not help since I booked room via Expedia. Spent two hours on the phone with Expedia getting a replacement room. Later discovered Hotel made error not Expedia. Thank goodness Expedia could book another room even though SpringHill said that they were completely full. Pool was on small side and needed cleaning. Looked like dust balls floating but not enough to discourage swimming with the kids. Hotel did not have any extra pillows for the kids using the pull out bed. On the plus side the room was generally clean, in good shape and the free wifi worked without any issues. The best part was the free breakfast and dining area. Food was excellent and the dining room was large enough to hold our large party.
for Everyoneby A verified traveler from Georgia
Ohio visitPosted Jun 2, 2015
Very nice hotel. Staff was courteous and available
for Business Travelersby Mark from Irvine, CA
Good deal! Nice placePosted May 22, 2015 on Hotels
Checked in. First room AC didn't work. 2nd room key didn't work. 3rd room was fine. Hotel not walking distance to food "after hours" but only a mile from a big strip mall with supermarket and food if you have a car. Place was clean...nice...and good service. Not the "top of the line" SPringhill Suites decor but still nice and big room. Breakfast was above average quality but usual mix (eggs, bacon, oatmeal, fruit etc) All the basics
for Business Travelersby michael from Denver
I liked itPosted Mar 27, 2015 on Hotels
I was her for business and chose the hotel because it was close. Everything was fine and I would recommend this hotel if you need to be clove to the airport. The staff was excellent and very helpful.
for Familiesby A verified traveler
Posted Mar 18, 2015 on Hotels