This is our second time staying at this property. The first time, the gentleman that checked us in didn’t seem to know what he was doing with the computer and printing a receipt. Spent an extended amount of time at the desk just trying to get checked in. We finally got our keys and went to the room that he assigned to us. Imagine our surprise when after opening the door, there’s a whole family sitting in this room.
We realize that mistakes happen and decided to give the location another try for this trip. Same exact thing happened. The same gentleman was working the front desk and seemed very confused with the move-in process and had difficulty again checking us in and getting us our receipt to sign. we again went to our assigned room and while thankfully no one was in there, it was obviously already assigned to someone else, as there were their personal belongings all over the room. In today’s day and age, this could prove to be a very, very dangerous situation. I can only imagine how I might feel if somebody came barging into my room unexpectedly.