Exterior

Reviews of Staybridge Suites Columbus-Dublin, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 416 out of 776 reviews" "
Rating 8 - Good. 218 out of 776 reviews" "
Rating 6 - Okay. 78 out of 776 reviews" "
Rating 4 - Poor. 39 out of 776 reviews" "
Rating 2 - Terrible. 25 out of 776 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tabatha

Traveled with family
Disliked: Amenities
The room wasn’t very clean, the toaster oven was never cleaned, there was all kinds of dust on top of the fridge and the window in the livingroom was covered in it looked like white silly string.
Stayed 1 night in Mar 2024

2/10 Terrible

Carey

Traveled with family and small children, Traveled with family
Disliked: Staff & service
The on duty manager was extremely rude to our family at check in. He attempted to bill me for another guest stay and was argumentative without out even asking my name or seeing my ID. The elevator at the property is out and was unable to accommodate our need for handicap accessibly (4th floor). Refused to provide a refund receipt and told me to take it up with credit card company. Appalled at the lack of basic kindness or management skills. Would not recommend this property.
Stayed 1 night in Mar 2024

6/10 Okay

Melissa

Traveled with family and small children
The front desk person was “interrupted” by my family checking in as he was translating to a housekeeper on his personal device. Our rooms kitchen floor was dirty, bathroom door didn’t shut all the way, you can hear EVERYTHING that the room next door is doing. The pool bathrooms were horrible. Looked like feces thrown all the wall and bottles of alcohol in trash (2 days in a row it was still there). The best experience was breakfast & that breakfast staff, so kind!
Stayed 2 nights in Mar 2024

10/10 Excellent

María

Stayed 2 nights in Feb 2024

10/10 Excellent

Katrina

Stayed 2 nights in Feb 2024

10/10 Excellent

Brian

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean,roomy, comfortable, accommodating, good area. Wonderful stay. Would highly recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love staying at Staybridge Hotels!! Every time we stay at one, we have an amazing experience! It is always so clean and beautifully decorated and the staff is always kind and respectful. The breakfast options are absolutely amazing! There are so many wonderful real foods to choose from. I don't want to stay at any other hotel😁
Stayed 1 night in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay short getaway
Friendly staff. Good service. Excellent apartment like suites. Very positive experience
Stayed 4 nights in Nov 2023

8/10 Good

Debra

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great stay
Was impressed with breakfast options , plenty of hot, cold, and unique options like scones , fresh blueberries, biscuits and gravy, rice, really good eggs and sausage and the standards , waffles, cereal etc. Coffee was really good. One of the most comfortable beds and pillows were perfect. There were areas of wear in room but that happens…it was really clean which is all I care about .
Stayed 1 night in Nov 2023

10/10 Excellent

nikhil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room has plenty of space, clean, comfortable. Hotel staff were friendly, and the property was located in a safe environment that was easyily accessed
Stayed 2 nights in Nov 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service
The staff was great
Stayed 1 night in Oct 2023

6/10 Okay

Cassaundra

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The layout of the room was really nice, but the cleanliness was definitely subpar. There were brown marks on the wall of the bathroom that I cleaned off myself (under the toilet paper holder), the cabinets had food/something splattered on them, and the couch and comforter had stains. The bathroom also showed some age as the running water would pool and not go down the drain in the shower and sink and the paint in the bathroom had marks and was chipping in places. The bed was comfortable, the staff was friendly, the continental breakfast was nice, and the free parking was great.
Stayed 1 night in Oct 2023

4/10 Poor

Noah

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Lipstick on a pig?
At first the Hotel was pretty. Lobby and breakfast area were nicely redone. Hallways were up to to date. Then we got to the room. "Freshly remodeled". Paint splatter literally on everything. The counter was about knee height. DIRTY. Its a large hotel and yes, it takes time to recoop rooms after a busy night. We were able to chck into our room until almost 6pm (check in at 4pm) and it was terribly dirty. Ever corner was dirt filled and each surface hadnt been wiped off. We actually went and purchase a zoom broom and cleaing supplies for me to tidy up enough to stay. Room looked nice with new lamps, wall art and new carpet but you could tell they literally spent as little as possible. Doors were falling off and the floor tile in the bathroom was not even attached- it wobbled every time you walked on it. Front desk wasnt overly friendly but nice. Manager seemed overwhelmed and stressed. Compared to the Staybridge we had just left from in Detroit this was very subpar. Breakfast was blah,area was left dirty the entire breakfast event. **Happy hour was amazing. Concept was awesome and did enjoy that. Pool was clean but paint chipping off the bottom. Online pictures were accurate but didnt really show the quality. Most remodel money went into the lobby, grounds and public areas where rooms were more 2 star quality. I wouldnt stay again and surprises IHG allows for such low standards with their name on it.
Stayed 2 nights in Oct 2023

8/10 Good

Robert, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

James, Allegan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the Social Hour on M.T.W.
Stayed 2 nights in Oct 2023

10/10 Excellent

Uwamusoni M

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, comfortable, no hassle.
Stayed 4 nights in Oct 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful - caring, knowledgeable, and kind. Breakfast is full of choices and good food - fantastic. Free washers and dryers for clothing. Big rooms. Allowed our 2 cats, but they cost $150 for 2 weeks.
Stayed 11 nights in Sep 2023

10/10 Excellent

Nathaniel

Stayed 1 night in Sep 2023

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
This olace was absolutely perfect for our family!!
Stayed 2 nights in Aug 2023

4/10 Poor

Randall

Traveled with partner
Disliked: Property conditions & facilities
Our stay was not pleasant. We checked into a room that was about 60 degrees. Also the phone on the room was not working. We requested another room where we moved into and went out to get some dinner. We returned and determined that the floor in the room was not level and sloped significantly in places. We were about to go to bed and found that the bed was not level. The head of the bed was below the foot of the bed by a significant amount. That was crazy and we could not sleep that way. About 11 pm we moved to another room and that was an improvement. While getting into bed we noticed that there was no bed pad on the bed; we were sleeping on a bare mattress. That is definitely not acceptable. We determined we could not stay there another night and we left two days early.
Stayed 3 nights in Aug 2023

10/10 Excellent

Dan

Liked: Staff & service, amenities
Great suites for large families
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Had a great visit. Enjoyed the yogurt fruit bar, but missed having sausage, gravy, and biscuits.
Stayed 1 night in Aug 2023

8/10 Good

Katharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Tamishio

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at some really nice places, but this was by far probably the best hotel I’ve ever stayed at. It was clean, welcoming, and absolutely beautiful! From the lobby, hallways, to the room we stayed in. If we’re ever back in Columbus, we’re definitely staying at this Staybridge location. The only con I have is that some of the silverware was dirty, but we didn’t use any of the dishes and even if we did, we would have washed them anyway before using.
Stayed 2 nights in Jul 2023

8/10 Good

WILLIAM

Traveled with family
Liked: Staff & service, room comfort
Ok stay
Had 6 people in room. Only had 2 towels. Did not have sheets or blankets for pull out sofa. Bathroom door kept sticking locking people in bathroom
Stayed 2 nights in Jul 2023

6/10 Okay

Karnig

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Tired in Columbus
The pool was excellent although our first day there were no towels. In our room ( with two beds) the drain was clogged. The closet door was broke so all the shelves fell opening and closing it. We could not get conditioner or shampoo out of locked in containers in the shower. Our first night a beeping on an old smoke detector battery kept us up all night. 🙄🙄🙄
Stayed 2 nights in Jul 2023

8/10 Good

Amadou

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Hotel but they only have room service from Monday to Friday not weekend, you can get tower or toilet paper dowstair with the receptionist easly when you need it
Stayed 7 nights in Jul 2023

6/10 Okay

VEMIHAN

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Many of the doors were broken. Closet door was missing altogether. Couch had a stain. Bathtub was ragged. Light bulbs were out. Staff was helpful and accommodating. Breakfast was decent. Room and bathroom were a lot smaller than expected. Overall the hotel was just average. I expected more considering what I paid.
Stayed 4 nights in Jul 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the zoo and in a great neighborhood
Stayed 3 nights in Jul 2023

4/10 Poor

Andrea

Traveled with family
Disliked: Staff & service, property conditions & facilities
What I didn’t like the bathroom were not really clean And supposedly housekeeping doesn’t clean in the weekends you have to throw your own garbage also there were mosquitos Ac to noisy and some dust on. The appliances I won’t book here next time!
Stayed 2 nights in Jul 2023

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and good location.
Stayed 3 nights in Jun 2023

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Tylor

Stayed 1 night in Jun 2023

10/10 Excellent

Ju'Keysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

6/10 Okay

Sidney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smelled clean but I did notice the tub not the cleanest, the toilet paper roll holder was out from the wall (not supposed to be) and the cabinet doors under the bathroom vanity had handles that stuck out really far. It was nice for what we needed for our family and would stay again if we visit the area and need a two bedroom suite.
Stayed 1 night in Jun 2023

8/10 Good

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay
Stayed 4 nights in Jun 2023
Response from Mica B, GM on Jun 8, 2023
Thank you for being our guest! We are glad you enjoyed your stay!

2/10 Terrible

Tina

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Marguerite

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, clean and peaceful. Room was SUPER clean. Beds comfortable with great pillows. Highly recommend.
Stayed 4 nights in May 2023
Response from Mica B, GM on Jun 8, 2023
We are so excited that you not only enjoyed your stay, but decided to share your happiness with others!

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at check in was amazing. Super clean. Quiet. Felt safe. We stayed for the Memorial Tournament and it was a great location to get to Muirfield.
Stayed 1 night in May 2023
Response from Mica B, GM on Jun 8, 2023
Thank you for being our guest and sharing your awesome experience with others! We hope to see you again next year!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We checked in pretty late in the evening and it was still quick and easy. Staff was friendly. We did not get a chance to try the breakfast since we slept in late due to not arriving til later but everything looked delicious as they were cleaning it up. Room was clean and comfortable. Bathroom looked a little more dated with some peeling paint on the door etc. But everything was clean. Would definitely stay here again if we get back that way.
Stayed 1 night in May 2023
Response from Mica B, GM on Jun 8, 2023
We are so glad you enjoyed your stay! Thank you for sharing your experience with us and others!

10/10 Excellent

ELAINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in May 2023
Response from Mica B, GM on Jun 8, 2023
Thank you for being our guest and sharing your experience with others!

8/10 Good

JAMES

Stayed 2 nights in May 2023
Response from Mica B, GM on Jun 8, 2023
Thanks for your review!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms. Great shower.
Stayed 1 night in May 2023
Response from Mica B, GM on Jun 8, 2023
Thanks for the rave review! We thank you for taking the time to share your experience and for being our guest!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed staying here. Breakfast was good. Bed super comfortable. Very nice hotel. Only Complaint I had was the whole reason I chose this spot was because of the pool I was closed and I wasn’t aware it open while I was still there. I was told by staff that it’d open next week. But I had opened like the second day of my stay. Wish I was informed was waiting to go. Other then that stay was fine.
Stayed 3 nights in May 2023
Response from Mica B, GM on Jun 8, 2023
Thanks for the good review! We do apologize was not open during your stay. It is back up with a fresh coat of paint and ready for summer! We thank you for taking the time to share your experience and for being our guest!

4/10 Poor

Shinya

Stayed 11 nights in May 2023