Awful experience - hotel staff put us in the wrong kind of room. They refused to give us the room we reserved. There was no effort made at all to improve the situation. Will never stay at this hotel again!
Comment from Hotel Management
Apr 12, 2016 by Chad, General Manager, Hotel Management
We strive to provide an excellent experience and stay with all of our guests, but certainly want to make sure we are able to correct the part of the stay or experience that was unsatisfactory or not up to your standards.
Although we cannot determine all the factors in your experience that lead you to have an awful experience and unable to have the room type requested, we hope you will reconsider giving us another chance to make up for this stay when you are in the Dublin area.