Hotel was nice and clean. Staff was unhelpful and the valet will keep you up all night setting off car alarms. Called to the front desk for amenities and they never showed up. No one was there to help with luggage either. The valet set off car alarms all through the night to early morning literally one to three vehicles an hour. I've never seen or heard anything like that before
Comment from Hotel Management
Oct 13, 2016 by Dirk Bengel, Hotel Management
We are very pleased to know you liked the cleanliness of our hotel. On the other hand, we are sorry that the issues you had experienced. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Thank you for staying and we hope you give us another chance to show you how great our hotel is.
Dirk Bengel, General Manager
The Lofts Hotel