Very Spacious Room BUT Noisy
Posted Mar 27, 2017
Honestly, I loved this hotel. The rooms where huge and I love the exposed brick walls. BUT if you have inconsiderate neighbors you will hear them. We got back to the room at 1:30 a.m. We climbed into bed and the room right next to us had the tv so loud we could hear it through the wall. We had to turn our tv on to help deaden the noise. The room upstairs must have had a gymnastics final they were practicing for because you heard THUMP THUMP THUMP, CRASH. Looking up you could see the floor they were walking on as they had exposed the floor joists. It was late, well past the time for people to be settled in and asleep. There was no one at the front desk so I assume no one to call. And rather than get into a confrontation as 2 women by beating on the door, we tried to go to sleep. Luckily I brought earplugs. I don't know if I would stay again. Too many nice hotels in the area with the proper staff to address these problems. The rooms looked great, but if they don't provide enough insulation for people to not hear everyone around them, it is pointless.
Comment from Hotel Management
Mar 30, 2017 by Kobbie, Hotel Management
Thank you for sharing your experience in regards to your recent stay. We sincerely appreciate your valuable feedback and we will utilize it in making every guest experience the best it could be. I sincerely apologize for the noisy neighbors during your stay. We always have a sign up after 11pm to call the connecting sister hotel's Front desk by dialing zero (Crowne Plaza Hotel). We always have 24 hours’ security as well at the hotel for our guest's safety. What you experience is not the usual norm and it is our hope that you will give us another opportunity to serve you soon.