Ms. Sharon,I am very sorry that you weren't happy with your stay. Our policy is that we do not accept cash at check-in.Our rates are different from a weekly rate stay and a monthly rate stay as we explained when you arrived. The rate you were quoted is the monthly rate and it has to be paid in full for the month at check in. I am sorry for the miscommunication.

Andy,Thank you for the wonderful review. I am so happy that your stay went well! We hope to see you again in the near future!

Thank you for the review. I really appreciate the comment on the staff, we work hard to keep our customers happy and made to feel at home. Its customers like yourself that let us know what we are doing right! We appreciate the feedback and look forward to seeing you again and again!!

Thank you for the review.......We appreciate you.We take great pride in our hotel, and keeping everything clean and in order for our guests.Should you have any questions or need any additional information while staying with us, please feel free to contact the front desk or myself the General Manager Lysa. Again, thank you for taking the time to complete the survey.

Dear Sir:I am very sorry for the problem you encountered when checking in. Unfortunately , the only phone that was ringing was in the office, the portable carry phones were not ringing. I understand this is not your problem, it was an issue on our end. The woman that checked you in was explaining that we were having a phone issue. Sorry this caused you to have a bad check-in, I would hope that you would give us another chance .

James,Thank you for letting us know how your stay at the Woodspring Suites -Hilliard went. I am so sorry you were placed in a smoking room, upon investigation, that is the only room type we had available. I hope you will give us another chance when your in the area.Sincerely:Lysa B

Brittany,I am sorry to see your stay didn't go as planned. I understand that you wanted a early checkin, however due to the hotel being full the night night before this was not possible. I hope you will try us again in the future.Sincerely,Lysa Burlison/GM

Thank you for taking the time to do a review on your stay at the Woodspring Suites . I am sorry we did not meet your expectations. I would like to know what we could have done better. Please feel free to reach out if I can help in anyway.

Ms. Eva,It was a pleasure having you stay with us at the Woodspring Suites Hilliard. I hope you enjoyed your stay. I would love to find out what we could have done better to earn a 10 score from you.I hope to see you again in the future. Sincerely,Lysa Burlison/GM

Dear Celestine,Thank you for taking the time to inform the hotel of your experience upon checking in. I am happy that the hotel was able to meet yours needs and accommodate your stay.I hope you will stay with us if your ever in the area again.SincerelyLysa Burlison/General Manager

Mr. Hasan,We appreciate you staying at the Woodspring Suites in Hilliard. We have enjoyed you and your family. I would love to speak with you to see what we could have done better during your stay. Please feel free to reach out to me if you have a few moments to talk.Sincerely,Lysa Burlison/GM

Thank you for taking the time to send in a reviewfor the Woodspring Suites Hilliard. We love hearing from our guest what we are doing good and bad, this is the only way we know what we need to correct. I hope to see you again when your in the area.

Thank you for taking the time to do a review on your recent stay with our Hotel. We appreciate you and hope to see you in the future.

James,Thank you so much for taking the time to put a review in for your recent stay at the Woodspring Suites Hilliard. We appreciate you , I hope you will stay with us again when your ever in our area. Again we appreciate you!!Lysa BurlisonWoodspring Suites Hilliard

Thank you for sending in a review on our property, we value the opinion of our guest. We hope to see you in the future!

Dear Ms. Kennedi Charles,I am sorry you had problems ,I would like to speak with you. I am not sure what had happened, but I would the opportunity to make this right for you. Please feel free to call me directly at the hotel. I tried to call you but you mailbox is full. My name is Lysa Burlison I am the General Manager.

David,Thank you for taking the time to do a review for your recent stay . We appreciate feedback from our guest, this allows us to know what we are doing wrong or right. The reason for the key is because we are a secured building , arriving after hours you do need to call the front desk. This allows us to keep our in house guest safe from people coming in and wandering around. We look forward to your return. If we can help you with future reservations , please feel free to give us a call. We appreciate our guest

Thank you for taking the time to complete a review on our property. We love hearing from our guest on what we are doing right and how we can make your stay better.If you need anything at all please do not hesitate to let us know. We appreciate you!!

Ms. Amanda,Thank you for taking the time to do a review on our property. Our Hotel is focused on security for our guest and staff. The building is a secured building for that very reason, that is why the doors are key entry only, this helps us to control who is in our building. As far as camera's that is also for security.I am sorry you were being disturbed by another guest, had it been brought to our attention we would definitely had taken care of it. I also was not aware of any fighting or pounding on doors. At time this was happening staff should have been made aware of it.We appreciate you and wish you safe travels in the future.

Antonio,Thank you for taking the time to send in a review. Thank you for the feed back , I will definitely get with the housekeeper's and take your suggestion in account. We love hearing from our customers as to what we are doing right and what we can to improve. We hope to see you again in the future.

Thank you for taking the time to put in a review for our property. I am happy to hear that you are enjoying your stay with the Woodspring Suites Hilliard. Should you need anything or have any questions please feel free to contact me. We appreciate our customers and love hearing what we are doing right or wrong..

Dear Laura,The Woodspring Suites -Hilliard thank you for taking the time to put in a reveiw on us. We love hearing from our guest. Please feel free to allow us to host your stay anytime your in need of a place to stay.Sincerely,Lysa Burlison/General Manager

Dear Christopher,I am very sorry that you were not happy with your stay at the Woodspring Suites. Unfortunately for guest that prefer carpet in the hotels they stay with and full service amenities, we are a Extended stay hotel that has full kitchens in all the rooms and hardwood floors through out the hotel. Hairdryers and other amenities are available at the front desk if needed. I am sorry you were under the impression we are a full service hotel. I am glad you like the beds and were able to get a good nights rest.

Thank you for putting in a review for us, I hope you are enjoying your stay. Should you need anything during your stay please feel free to call the front desk and we will be happy to help. We appreciate you!!LB

Ms. Debra,Thank you for taking the time to do a review on your recent stay. I do apologize for not having a non smoking room for you. We are an extended stay hotel and our front desk does close at 8pm. We do have staff on property and when we get a call from the lobby for a checkin past that time, it will take a few minutes for them to come to the desk. Again I do apologize.I hope you will come back and try us in the future.

Thank you for putting in a review for the Woodspring Suites in Hilliard/columbus. We appreciate you. Hope to see you in the future.

Dear Sarah, I am very sorry there was a problem with your reservation. If you are back in the area please give us another chance .

I am very sorry you encountered problems when you came to check in. I am getting with the staff to find out what happened and why you weren't notified in advance that there was an issue. Again, I do apologize, and I can assure you this will get resolved. Please feel free to call and discuss this matter with myself at the hotel, . I have no name or any information since it was sent in anonymous so I cannot contact you. Sincerely, Lysa Burlison/General Manager

Dear Brooke, I am very sorry that your check-in did not go well. We are a extended stay hotel and the desk does close at 8pm. There is always an attendant on duty and once you call them they will come to the desk and check you in. I am very sorry your check-in did not go well, and this has been addressed with my staff. Being an extended stay hotel we do not offer breakfast, we have full kitchens in your rooms. When making your reservations you should have told that we do not offer breakfast and also that the only rooms available were smoking. I am so sorry again for the issues you encountered. I would like to welcome you to come back and give us a chance to show that we are better than what you encountered. Sincerely, Lysa Burlison/General Manager

Mr. Jeong, Thank you for allowing the Woodspring Suites in Hillard to host your recent stay, we appreciate our customers, and appreciate you taking the time to post a review. I hope you come back to see us soon. Please feel free to call me if I can help with a reservation.

Hello Stephanie. Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

We don't do refunds at check you sign a paper that says that also he didn't tell us that he had a pet. He signed a paper saying he didn't have a pet. There was damage to the chair and he was charged for it.

We are so sorry that you experienced as a result of the construction. We are so sorry that this left you with a negative impression and wish you all the best in your future travels, Deborah.

Thank you for your feedback, Scott. We are so sorry that you were not aware of our additional service package options. One package includes linen exchange, another provides more frequent housekeeping, another a cookware set, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. We hope you'll visit us again for a truly wonderful experience.

Thank you for your feedback, James. We are so sorry that you were not aware of our additional service package options. One package includes linen exchange, another provides more frequent housekeeping, another a cookware set, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. We hope you'll visit us again for a truly wonderful experience.

Thank you for taking the time to review your recent stay at our hotel, Aaron. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

What a wonderful rating! We are more than ecstatic to see that you enjoyed your stay with us and that our accommodations were able to meet your needs! Thank you so much for choosing WoodSpring Suites!

I can't tell you how disappointing it is to read about the inconveniences that you experienced during your visit. We know how heavily of an impact issues like, plumbing problems can have on you during your stay. Regarding the smoking fee, we hope that our team was able to address this with you directly to explain these charges. We sincerely apologize for leaving you with such a bad impression of our hotel. We will make sure that we notify our maintenance team of the other issue that you mentioned so that we can use this as an opportunity for improvement to maximize the guest experience.

Thank you for taking the time to review your recent stay at our hotel, Nathan. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

Thank you for taking time to review our hotel, LaKresha. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.

I am so sorry to hear that your experience was not the exceptional one we intended for you, Mike. Thank you for rating our hotel.

Thank you for staying with us, Mark. We are glad our accommodations met your needs during this stay.

We are so glad our accommodations met your needs so beautifully during this stay, Shannon. We are pleased it was a wonderful 'Simple. Done Better.' experience for you and we very much appreciate the recommendation. Thank you!

Thank you for sharing your feedback. We're sorry our hotel didn't quite meet your expectations. Hopefully your overall stay was pleasant and met your needs. We hope you'll come back again soon.

I'm so sorry to hear that this was your impression of our service, Cortney. In addition to our super clean rooms, we are known for our excellent, friendly service and I wish that had been your experience. Best wishes for your future lodging.