Ratings based on 544 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Bangkok
Great location!Posted Nov 29, 2017
All is good except the breakfast they offer is a bit pricey and on the website they said self parking so we thought we have to find nearby parking but we saw their garage later.
for Everyoneby A verified traveler
Excellent and friendly hotel staffPosted Nov 19, 2017
Pros: The staff
Personally enjoyed the accommodation - the hotel staff were genuine and helpful
Comment from Hotel Management
Nov 23, 2017 by Rob, Hotel Management
Many thanks for your review, glad you enjoyed your stay !
for Everyoneby A verified traveler from UK
Posted Nov 15, 2017
Pros: Excellent location
Cons: Furnishings in the standard bedroom could be a better quality and the style and soft furnishings of the room improved
Location: Hotel is on the front overlooking Lake Como, very central
Lovely, old-fashioned style hotel, very central and overlooking the lake. The staff were extremely friendly and helpful.
for Everyoneby A verified traveler from Oxford
Nice central hotelPosted Oct 30, 2017
Hotel and staff were very good but unfortunately the pillows were very hard
Comment from Hotel Management
Nov 22, 2017 by Mirene, Hotel Management
Dear Mr. Michael, thank you for your kind words of appreciation regarding our Staff. It is one of our best rewards. We are sorry that you found our pillows to be too hard for your taste. If you wish we also have a different selection of pillows, you can ask at our Front Desk next time. Come to visit us soon, thank you and best regards Mirene Granato Hotel Metropole Suisse - Lake Como email@example.com
for Everyoneby A verified traveler from Milton, FL
Nice hotel on water with great location.Posted Oct 26, 2017
Great people at front desk that are very kind in helping you with all questions you have. Wonderful restaurant with amazing food, location right at square with plenty of stores to take care of all your needs, close to many historic places, beautiful views of area from windows. I am ready to go back again!!
by A verified traveler from Beckenham, Kent
Trip HazzardPosted Oct 23, 2017
Pros: Not a lot
Cons: More customer care focusing
Location: centre of town. Boat rides nearby along with several restaurants
I am disabled with and walk with a stick so its obvious that I have trouble walking. We were given room 50. Even though we were advised that there was a step in the room from the bathroom to the bed area I tripped down the step in front of the porter and went flying. My feelings are that as the receptionist and porter saw that I was struggling that we should have been given a room more suitable to my needs i.e. on a flat level. So when I went to the bathroom especially in the middle of the night when I was still sleepy I had to make myself aware of the trip hazzard. We will never go back to this hotel!
for Everyoneby A verified traveler from canada
Beautiful View Of Lake ComoPosted Oct 15, 2017
The hotel has a great central location, the hotel staff were so friendly, welcoming and knowledgeable and our hotel room was extremely clean and well kept but the BESt part of our visit was the exquisite views of Lake Como we had from the window of our room. It was absolutely spectacular - we face timed so many friends and family to show it off! All in all had a great experience here and would highly recommend it!
for Everyoneby A verified traveler from Sydney
Great hotelPosted Sep 23, 2017
Location: Go with the cablecar up the mountain. Great views and we walked to a restaurant there in the evening. Fantastic.
The view out of our room was fantastic. Handy position with good restaurants nearby and the ferries close to the hotel. Hotel was great. Friendly staff. our room was excellent and clean.
for Everyoneby A verified traveler from London
Good locationPosted Sep 17, 2017
Pros: See above.
Cons: See above.
Location: Near the lake and within walking distance of the sites and restaurants. Handy for the two stations at Como.
Good location by the lake at Como with helpful, friendly staff. The accommodation is comfortable, but the hotel is looking a bit tired - some renovation required.
Excellent hotelPosted Sep 8, 2017 on Hotels
Excellent hotel in the centre of town Staff helpful and friendly. Can recommend it