Ratings based on 855 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Couples
by A verified traveler

Well appointed hotel

Posted Sep 19, 2017
The hotel is central, right on the lake and generally well situated. The room was clean and tidy, a reasonable size, and comfortable. The restaurant and food were very good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Neecastle upon Tyne

More Corporate than holiday

Posted Sep 18, 2017
Good clean efficient hotel that has an obvious foot in the convention corporate market. Excellent breakfasts, clean rooms excellent shower but inadequate storage if starting for more than a week. Only 2 very small lifts for huge building but caused us no problems. Ate in Garden Bar in evening (closed on Mondays) but staff prowling to whip plates away asap made us feel unwelcome. V convenient for town and ferries and 2 minutes walk to Lagos nord station and 4.3 Euro to centre of Milan!
3 out of 5
Recommended
for Everyone
by A verified traveler

Good city hotel, but bit impersonal.

Posted Sep 8, 2017
Pros: Clean, comfortable room. Good location.
Cons: Friendliness of staff. Outside area for relaxing and clean the moat!!
Location: Great location for restaurants, ferries and travelling around the lake.
Very comfortable room with great view of the Duomo. Very good breakfast but staff were not very friendly. Hotel lacks outside space to relax, only a couple of sofas by the reception. Good location for restaurants and travelling around Lake Como.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in a great location

Posted Sep 2, 2017
We couldn't fault this hotel - location was ideal for exploring Como, the bedroom was clean with a lovely view of the Lake, and the breakfast had lots of choice. Would definitely recommend.
3 out of 5
by A verified traveler

Posted Aug 25, 2017
Rooms are too small and Unfriendly front desk staff But the location is good
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Aug 23, 2017
I highly recommend palace hotel, best stay ever, the staff were so nice and helpful and the hotel was so pleasant
Comment from Hotel Management
Aug 25, 2017 by GM, Hotel Management
Dear Guest, thank you for your positive feedback. Greatly appreciated. We hope to welcome you back in the future! Palace Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, New York

Lovely hotel facing Lake Como

Posted Aug 21, 2017
Great location overlooking Lake Como and easy access to the Centro Storico . Easy 3 minute walk to see the Duomo and discover the lovely restaurants and stores in the nearby pedestrians only streets. The hotel has its on site parking facility for fee which makes it easy to drive to Como and then forget the car. The ferry that cruises the lake is a brief walk away. Even though the hoteli is on main lakeside road, once you drive into the gated entrance it is quite peaceful. Our room was an upgrade and quite large as welll as bathroom with separate tub and shower stall. We also had a balcony and charging usb ports on the desk and a sofa . Breakfast buffet is in a ballroom offering delicious variety of hot snd cold foods, pastries and prosecco too. Staff speaks English well and are courteous and attentive.
Comment from Hotel Management
Aug 25, 2017 by GM, Hotel Management
Dear Guest, thank you for your positive feedback. Greatly appreciated. We hope to welcome you back in the future! Palace Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Good location on Lake Como

Posted Aug 18, 2017
Pros: The staff, the location.
Cons: Replace the garden bar with a more welcoming and better structured offering.
Location: Well located. Everything you need in Como in short walking distance.
Good clean hotel, well located for center of Como. Arrival and finding reception and parking was a bit confusing, but having worked that out, the staff were really helpful. Restaurant is very good. The garden bar was disappointing. Could do with a good alternative.
Comment from Hotel Management
Aug 25, 2017 by GM, Hotel Management
Dear Guest, thank you for your positive feedback. Greatly appreciated. Have taken note about comment on Garden Bar. We hope to welcome you back in the future! Palace Hotel
4 out of 5
Recommended
for Couples
by A verified traveler from Melbourne, Australia

Awesome lake view

Posted Aug 18, 2017
Pros: The location is excellent to the main tourist area of Como
Location: Easy access to restaurants, ferry, water, shopping
A quick stopover of one night in Como catching up with a friend. Great location right in the middle of the action with secure car parking on site (additional 16 Euros). Stayed in a Lake View room on the second floor, worth the money for an awesome lake view (see photo). Room was small however nicely renovated and new bathroom, view made up for it!
Comment from Hotel Management
Aug 25, 2017 by GM, Hotel Management
Dear Guest, thank you for your positive feedback. Greatly appreciated. We hope to welcome you back in the future! Palace Hotel
3 out of 5
by A verified traveler from London

Looked impressive but sadly lacking

Posted Aug 7, 2017
Pros: Location
Cons: Tired room, very small and dark. This room should be sold as a special offer with a discounted rate.
I arrived at the hotel at 1510 and was told that I had to wait 10 minutes whilst they checked whether my room was available. I found this totally unacceptable as the room was booked and should have been available from 1400. When you are tired from travelling, the last thing you want is to wait needlessly. The room itself was small and tired. I had to unplug the light to charge my phone as there were no spare sockets. I expected more from a premium prices hotel. On a positive, the breakfast was good, lots of fresh fruit and nice bread which is important for me. Plenty of sliced meat and cheese options, yoghurts, croissants and cereals. From the outside and the photographs, the hotel looks impressive but it wasn't in actuality. If my room had been cheaper, I would have given great review but it definitely wasn't value for money. I am always willing to pay a little more for quality but there was no 'wow' factor for me. It was in a great location however and was easy to find from wherever you were returning.