Ratings based on 10 Verified Reviews

They paid and stayed. We double-checked.
2.1 out of 5
30% of guests recommend
2.4 Room cleanliness
2.6 Service & staff
2.1 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from US

Ghetto Hotel

Posted Nov 21, 2016
Pros: Poker Table and Casino
Cons: Everything from the staff, the management, the cleanliness of the hotel, the parking is way out back in which you feel like you can get robbed
Location: No idea
I booked this hotel by accident and didn't realize I was booking in the middle of Compton and of course it was a nonrefundable booking as I wish I could have canceled in advance after reading other reviews. The hotel front desk was rude and they don't even take American Express and when we arrived in the room there were actual bullet holes above the toilet seat that they just painted over and didn't even patch which is crazy, I would attach the picture I took but Its on my phone. The only good thing about the hotel was that it has a poker game with a lot of action if you are gambler but I would come for the games and never stay again
Comment from Hotel Management
Dec 1, 2016 by LA Crystal Hotel, Hotel Management
Dear Guest, Thank you for taking the time to write your review of our property, your feedback is very important to us. Please accept our sincerely apologies for the inconvenience you may have experienced during your stay. At LA Crystal Hotel, our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We will be working on the areas that you mentioned to improve our customer service.Our commitment to investing in our hotel will continue next year with renovations to our guest room, banquet and convention areas. Thank you for staying with LA Crystal Hotel.
4 out of 5
by A verified traveler from US

Close to work

Posted Nov 18, 2016
The hotel was very nice. The bed was old and horrible, and the surprise 100 dollar deposit was unexpected.
Comment from Hotel Management
Dec 2, 2016 by LA Crystal Hotel, Hotel Management
Dear Guest, Thank you for your feedback. We do apologize for the inconvenience you may have experienced during your stay. We will be working on the areas that you mentioned. Please contact our management team to talk more about your situation.
2 out of 5
by A verified traveler from Guayaquil, Ecuador

It's an ugly and sloppy casino

Posted Nov 16, 2016
Pros: Almost nothing, the room is comfortable but nothing more
Cons: The hotel is neglected, the casino area is ugly, the bathroom is not very clean, the breakfast included is worth it
5 out of 5
by A verified traveler from US

Great hotel to get away from your every day routin

Posted Nov 14, 2016
Had a great weekend at the LA Crystal hotel and casino. Relaxed and enjoyed some quality time with my Tubby Babe. We definitely have plans to go back pretty soon. Thanks for the great weekend to all the staff at the LA Crystal hotel.
Comment from Hotel Management
Nov 16, 2016 by LA Crystal Hotel, Hotel Management
Dear Guest, Thank you for taking the time to write your review of our hotel, your comments are very much valued. We really appreciate your comments regarding our customer service and your feedback is very important to us. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Our commitment to investing in our hotel will continue this year and next year with renovations to our guest room, banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to LA Crystal Hotel.
2 out of 5
by A verified traveler

Posted Nov 11, 2016
Pros: Adequate parking and the person at the desk was pleasant.
Cons: There was a noticeable odor in the room and it seemed like whoever cleaned it had done it very quickly. The furniture in the room and the lobby was very tired. the phone in my room was missing about half the buttons and when I tried calling to secure a wake-up call, it just rang and rang. I called at least three times but never did get an answer.
Comment from Hotel Management
Dec 1, 2016 by LA Crystal Hotel, Hotel Management
Dear Guest, Thank you for taking the time to write your review of our property, your feedback is very important to us. Please accept our sincerely apologies for the inconvenience you may have experienced during your stay. At LA Crystal Hotel, our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We will be working on the areas that you mentioned to improve our customer service.Our commitment to investing in our hotel will continue next year with renovations to our guest room, banquet and convention areas. Thank you for staying with LA Crystal Hotel.
1 out of 5
by A verified traveler

Posted Nov 8, 2016
フロントスタッフがクレジットカードを変換し忘れ、こちらはなくしたのかと思いてんやわんやしているのに、部屋にも連絡をくれずにいて憤りを感じた。もう少し気のきく対応を求めるのはアメリカ人にはこくなのだろうか?
4 out of 5
by A verified traveler from vanciuver

The price is worth

Posted Nov 6, 2016
Pros: Room is big
Cons: There is a trafic noise.
Location: Location is ok to airport ang long beach
The total condition is ok.breakfast is ok.the staff can speak Chinese. .....................................
Comment from Hotel Management
Nov 8, 2016 by LA Crystal Hotel, Hotel Management
Dear Sandy, Thank you for taking the time to write your review of our hotel, your comments are very much valued. We really appreciate your comments regarding our customer service and your feedback is very important to us. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. Our commitment to investing in our hotel will continue this year with renovations to our guest room, banquet and convention areas. Thank you again, and we look forward to seeing you on your next trip to LA Crystal Hotel.
1 out of 5
by A verified traveler from US

This is an Asian casino.

Posted Nov 6, 2016
Pros: My room and bed was clean. That's about all I can say. Not a place to stay with family.
Cons: This hotel felt like the twilight zone. Not a place to stay with family.
Location: There is a target nearby.
Comment from Hotel Management
Dec 1, 2016 by LA Crystal Hotel, Hotel Management
Dear Joy, Thank you for taking the time to write your review of our property, your feedback is very important to us. Please accept our sincerely apologies for the inconvenience you may have experienced during your stay. At LA Crystal Hotel, our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We will be working on the areas that you mentioned to improve our customer service.Our commitment to investing in our hotel will continue next year with renovations to our guest room, banquet and convention areas. Thank you for staying with LA Crystal Hotel.
1 out of 5
by A verified traveler

Steal your money

Posted Nov 3, 2016
Pros: Nothing I would not recommend my dog Hell they will steal from her
Cons: When you arrive they ask for a deposit even though you already booked and paid and tell you you get it back when you check out. In reality they keep your money I was told I would get the money in two days Nothing I called again and told ten days..Nothing I called again and was yold they keeping it cause I smoked in the room First of all I dont smoke. They are liars and will steal your money.... STAY AWAY
Comment from Hotel Management
Nov 8, 2016 by LA Crystal Hotel, Hotel Management
Dear Guest, Thank you for taking the time to write your review of our property, your feedback is very important to us. Please accept our sincerely apologies for the inconvenience you may have experienced during your stay. At LA Crystal Hotel, our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We will be working on the areas that you mentioned to improve our customer service.Our commitment to investing in our hotel will continue next year with renovations to our guest room, banquet and convention areas. Thank you for staying with LA Crystal Hotel.
1 out of 5
by A verified traveler from US

Not A Hotel

Posted Nov 2, 2016
Pros: Absolutely nothing! This place should not be allowed to serve guests of any kind.
Cons: It's actually a casino catering to locals and Chinese tourists. No emergency exits, no amenities, make you pay a deposit, no business center, no hot water, no emergency power, Looks to be condemned...no certified elevators....house of horrors
Location: Central Compton....plenty of mugging, murders, and mayhem...
Comment from Hotel Management
Dec 1, 2016 by LA Crystal Hotel, Hotel Management
Dear Timothy, Thank you for taking the time to write your review of our property, your feedback is very important to us. Please accept our sincerely apologies for the inconvenience you may have experienced during your stay. At LA Crystal Hotel, our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We will be working on the areas that you mentioned to improve our customer service.Our commitment to investing in our hotel will continue next year with renovations to our guest room, banquet and convention areas. Thank you for staying with LA Crystal Hotel.