Hi Tiffany,On behalf of Comfort Suites Grand Rapids North, I would like to apologize for the issues you faced during your stay. We strive for excellence, and to hear that we came up short is incredibly disappointing. Your feedback is essential for us to continue to make strides to improve our guest experience.We are very diligent in keeping up with our pool maintenance, and sometimes that includes closing the pool for a certain period of time to rebalance our chemicals, especially after periods of high usage. Having correct chemical levels in our pool is very important to keep our guests safe from bacteria like E. Coli. Unfortunately, it seems as if you were miscommunicated to, because we had our pool back open within 12 hours of closure. I can assure you, if we have any type of pool closure, it's to make sure that our pool is operating in optimum condition to keep our guests safe and allow them to have the best experience possible.Your reservation was a prepaid reservation through Expedia, so any compensation requests have to go through Expedia. We have not heard from Expedia regarding your reservation. Thank you again for your feedback, and we hope to have another chance to provide you a better stay in the future!

Hi Ann,Thank you for providing feedback about your stay!All of our rooms have closets in them that include hanger space, irons, and ironing boards. We also provide laundry bags in our rooms so our guests can keep their dirty clothes separate from their clean ones. Our closets are located in every guest room behind the mirror that is next to the bathroom door. The mirror is actually a door that opens up for closet access.Thank you for staying with us and we hope to have you back again sometime soon!