Ratings based on 42 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Business Travelers
by Anita from Santiago

Para recomendar

Posted Oct 28, 2015 on Hotels
Muy cómodo y agradable
Comment from Hotel Management
Jan 2, 2016 by Romulo Verdugo, Hotel Management
Estimado huésped, queremos agradecer a usted el tiempo empleado en darnos su opinión a través de esta importante comunidad de viajes.   Para nosotros es muy importante su satisfacción y nos motiva saber que su experiencia alcanzó sus expectativas. Me despido esperando poder brindarle una pronta bienvenida. ¡Esperamos que regrese y nos visite pronto! Saludos Cordiales, Rómulo Verdugo Coordinador de Servicio al Huésped
5 out of 5
Recommended
for Couples
by Marcelo from Tome

Escapada

Posted Sep 16, 2015 on Hotels
Súper bien atendido, cómodo y buen desayuno.
5 out of 5
Recommended
for Couples
by pablo from Santiago

Muy bueno

Posted Sep 13, 2015 on Hotels
Todo muy bien recomendable y desayuno muy tico
5 out of 5
Recommended
for Couples
by Israel from Santiago

Excelente hotel

Posted Jun 2, 2015 on Hotels
Excelente hotel, muy rico el desayuno...
Comment from Hotel Management
Sep 5, 2015 by Romulo Verdugo, Hotel Management
Estimado Don Israel, queremos agradecer a usted el tiempo empleado en darnos su opinión a través de esta importante comunidad de viajes.   Para nosotros es muy importante su satisfacción y nos motiva saber que su experiencia alcanzó sus expectativas. Me despido agradeciendo esperando poder brindarle una pronta bienvenida. ¡Esperamos que regrese y nos visite pronto! Saludos Cordiales, Rómulo Verdugo Coordinador de Servicio al Huésped
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago Chile

Perfect stay

Posted Apr 6, 2015
Pros: Rooms are very comfortable, the bed was really good. Restaurants nearby are just perfect, a good variety of alternatives to choose.
Location: Casino, restaurants, airport is 5 minutes away....incredible location
This is the perfect spot both for business and leisure travelers, great facilities including restaurants, casino and spa all served by good attitude people, all willing to make your stay unforgetable. Congratulations!!!!! And thanks for everything
Comment from Hotel Management
Apr 17, 2015 by Romulo Verdugo, Hotel Management
Dear Cristian , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon
5 out of 5
Recommended
for Couples
by Cristian from Concepcion

Visita sonesta

Posted Jan 6, 2015 on Hotels
El hotel en general bastante bueno. El desayuno bastante pobre, poca variedad.
Comment from Hotel Management
Jun 20, 2015 by Romulo Verdugo, Hotel Management
Estimado huésped, queremos agradecer a usted el tiempo empleado en darnos su opinión a través de esta importante comunidad de viajes. Para nosotros es muy importante su satisfacción y nos motiva saber que su experiencia alcanzó sus expectativas. Agradezco sus comentarios sobre el desayuno, para lo cual consulto por los elementos que usted aprecia que faltan en el desayuno. Me despido agradeciendo esperando poder brindarle una pronta bienvenida. ¡Esperamos que regrese y nos visite pronto! Saludos Cordiales,
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, California

The staff makes up for the rest....

Posted Jan 5, 2015
Pros: The staff was GREAT!!! The front reception (especially Ignacio) was extremely helpful.
Cons: The overall hotel needs to be upgraded (change carpets, improve the wifi etc)
Location: The casino is the primary thing to do unless you have a car and are willing to drive into down town Concepcion (or take a taxi).
Hotel wifi is bad, we could never get connected. Carpets need to be changed or deep cleaned (they were decent but clearly worn). The complimentary coffee/tea downstairs near the reception was never hot and the water was never cold. Overall the hotel provided a pleasant atmosphere. We rented two rooms. The bedding and overall room was clean.
Comment from Hotel Management
Apr 17, 2015 by Romulo Verdugo, Hotel Management
Dear guest , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We have to do improvements in the wifi, with better signal and speed. We hope you will visit us soon
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted Nov 25, 2014 on Hotels
5 out of 5
Recommended
for Couples
by Juan Pablo from Santiago

Bueno Bueno

Posted Nov 18, 2014 on Hotels
Excelente Hotel, cómodo y acogedor.
Comment from Hotel Management
Jan 31, 2015 by Romulo Verdugo, Hotel Management
Estimado huésped, queremos agradecer a usted el tiempo empleado en darnos su opinión a través de esta importante comunidad de viajes. Para nosotros es muy importante su satisfacción y nos motiva saber que su experiencia alcanzó sus expectativas, ademas queremos agradecer sus positivos comentarios en cuanto a la comodidad. Me despido esperando poder brindarle una pronta bienvenida. ¡Esperamos que regrese y nos visite pronto! Saludos Cordiales,
5 out of 5
Recommended
for Business Travelers
by John from Madison, WI, USA

Sonesta -- outstanding

Posted Nov 2, 2014 on Hotels
Had a week here. Amazing hotel, outstanding breakfasts (especially on Sunday) with lots of fruits (fresh and stewed), comfortable and clean -- excellent. Only detriment is that it is a little far from 'anywhere' -- there is a nice mall about 1 km away, though. VERY friendly and helpful staff and restaurant people.