Ratings based on 71 Verified Reviews

4.5 out of 5
100% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

great stay.

Posted Jan 10, 2018 on Hotels
great stay, totally recommend.
Comment from Hotel Management
Jan 30, 2018 by Danitza Durán G - Aseguramiento de Calidad , Hotel Management
Dear Guest, We thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from santiago, chile

Good

Posted Jan 8, 2018
Very good facilities and better people and management
Comment from Hotel Management
Jan 9, 2018 by Maria Pilar Varela., Hotel Management
Dear Guest, We thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon. Best regards, Maria Pilar Varela. General Manager
3 out of 5
by Lilian Andrea

Customer service and reception are very dissapoint

Posted Jul 10, 2017 on Hotels
I was left hanging on the phone for an hour at intervals talking to different people who did not speak english, called back many times, same story, all i wanted to do was to verify my booking so my wife could put expenses on my credit card, terrible service, no apology from them, never again
Comment from Hotel Management
Dec 20, 2017
We sincerely regret the inconveniences and the service provided, clearly this does not convey our quality of service or demonstrate our professionalism as professionals in the industry. Again my most sincere apologies and we have already taken the necessary actions so that this does not happen again. Best regards, Maria Pilar Varela.
5 out of 5
by lisa

Posted Jul 7, 2017 on Hotels
Oskar in the bar is fabulous. They try hard to speak English. Very accomadating.
Comment from Hotel Management
Jul 11, 2017
Dear guest , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon, Maria Pilar Varela. General Manager
4 out of 5
by Robin

This traveler left a rating score only Posted May 22, 2016 on Hotels
4 out of 5
by Jessica

This traveler left a rating score only Posted May 1, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from MIAMI

Very Nice Hotel

Posted Apr 22, 2016
Cons: Only staff at the breakfast
Very happy with this hotel. Staff at the restaurant for dinner is the best, not to happy with staff at the breakfast. I recommend this hotel!!!
Comment from Hotel Management
Nov 7, 2016 by Danitza Durán , Hotel Management
Dear Mr. Marco , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon. Best Regards, Danitza Durán G. Quality Assurance Manager. E-mail: danitza.duran@sonestaconcepcion.cl
5 out of 5
by Juan P from Charlotte, NC

Great hotel and convenience location!

Posted Dec 21, 2015 on Hotels
Went there for business and the hotel service, location and facilities were great!
Comment from Hotel Management
Feb 27, 2016 by Romulo Verdugo, Hotel Management
Dear guest , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago Chile

Perfect stay

Posted Apr 6, 2015
Pros: Rooms are very comfortable, the bed was really good. Restaurants nearby are just perfect, a good variety of alternatives to choose.
Location: Casino, restaurants, airport is 5 minutes away....incredible location
This is the perfect spot both for business and leisure travelers, great facilities including restaurants, casino and spa all served by good attitude people, all willing to make your stay unforgetable. Congratulations!!!!! And thanks for everything
Comment from Hotel Management
Apr 17, 2015 by Romulo Verdugo, Hotel Management
Dear Cristian , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, California

The staff makes up for the rest....

Posted Jan 5, 2015
Pros: The staff was GREAT!!! The front reception (especially Ignacio) was extremely helpful.
Cons: The overall hotel needs to be upgraded (change carpets, improve the wifi etc)
Location: The casino is the primary thing to do unless you have a car and are willing to drive into down town Concepcion (or take a taxi).
Hotel wifi is bad, we could never get connected. Carpets need to be changed or deep cleaned (they were decent but clearly worn). The complimentary coffee/tea downstairs near the reception was never hot and the water was never cold. Overall the hotel provided a pleasant atmosphere. We rented two rooms. The bedding and overall room was clean.
Comment from Hotel Management
Apr 17, 2015 by Romulo Verdugo, Hotel Management
Dear guest , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We have to do improvements in the wifi, with better signal and speed. We hope you will visit us soon