Ratings based on 54 Verified Reviews

4.6 out of 5
100% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by Robin

This traveler left a rating score only Posted May 22, 2016 on Hotels
4 out of 5
by Jessica

This traveler left a rating score only Posted May 1, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from MIAMI

Very Nice Hotel

Posted Apr 22, 2016
Cons: Only staff at the breakfast
Very happy with this hotel. Staff at the restaurant for dinner is the best, not to happy with staff at the breakfast. I recommend this hotel!!!
Comment from Hotel Management
Nov 7, 2016 by Danitza Durán , Hotel Management
Dear Mr. Marco , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon. Best Regards, Danitza Durán G. Quality Assurance Manager. E-mail: danitza.duran@sonestaconcepcion.cl
5 out of 5
by Juan P from Charlotte, NC

Great hotel and convenience location!

Posted Dec 21, 2015 on Hotels
Went there for business and the hotel service, location and facilities were great!
Comment from Hotel Management
Feb 27, 2016 by Romulo Verdugo, Hotel Management
Dear guest , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Santiago Chile

Perfect stay

Posted Apr 6, 2015
Pros: Rooms are very comfortable, the bed was really good. Restaurants nearby are just perfect, a good variety of alternatives to choose.
Location: Casino, restaurants, airport is 5 minutes away....incredible location
This is the perfect spot both for business and leisure travelers, great facilities including restaurants, casino and spa all served by good attitude people, all willing to make your stay unforgetable. Congratulations!!!!! And thanks for everything
Comment from Hotel Management
Apr 17, 2015 by Romulo Verdugo, Hotel Management
Dear Cristian , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We hope you will visit us soon
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, California

The staff makes up for the rest....

Posted Jan 5, 2015
Pros: The staff was GREAT!!! The front reception (especially Ignacio) was extremely helpful.
Cons: The overall hotel needs to be upgraded (change carpets, improve the wifi etc)
Location: The casino is the primary thing to do unless you have a car and are willing to drive into down town Concepcion (or take a taxi).
Hotel wifi is bad, we could never get connected. Carpets need to be changed or deep cleaned (they were decent but clearly worn). The complimentary coffee/tea downstairs near the reception was never hot and the water was never cold. Overall the hotel provided a pleasant atmosphere. We rented two rooms. The bedding and overall room was clean.
Comment from Hotel Management
Apr 17, 2015 by Romulo Verdugo, Hotel Management
Dear guest , we thank you for the time taken to give us your feedback through this important travel community. For us it is very important your satisfaction and motivates us to know that your experience met its expectations. We have to do improvements in the wifi, with better signal and speed. We hope you will visit us soon
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 25, 2014 on Hotels
5 out of 5
by John from Madison, WI, USA

Sonesta -- outstanding

Posted Nov 2, 2014 on Hotels
Had a week here. Amazing hotel, outstanding breakfasts (especially on Sunday) with lots of fruits (fresh and stewed), comfortable and clean -- excellent. Only detriment is that it is a little far from 'anywhere' -- there is a nice mall about 1 km away, though. VERY friendly and helpful staff and restaurant people.
4 out of 5
by World traveller from Letchwoth UK

Comfy bed, friendly service

Posted Jul 26, 2014 on Hotels
The staff were friendly and accommodating. Room was clean and with a very comfortable bed. Breakfast was very basic, and the whole lobby area and breakfast room were very cold, with guests eating breakfast with their coats on. Location was out in the sticks so there was nothing of note nearby apart from the University. It didn't bother us as we were staying for one night and our host took us out for dinner and took us aroud.
Comment from Hotel Management
Jan 31, 2015 by Romulo Verdugo, Hotel Management
.Dear Guest, we thank you for the time taken to give us your feedback through this important travel community. For us it is very important to your satisfaction and motivates us know your experience reached expectations, also want to thank your positive comments about breakfast, cleaning and our staff. We hope to come back and visit us soon! Best Regards,
5 out of 5
by Marcelo from USA

Beautiful place

Posted Apr 16, 2014 on Hotels
Beautiful place, great service, my only compliant was an internet connection no good all time
Comment from Hotel Management
Sep 6, 2014 by Romulo Verdugo, Hotel Management
Thank you for taking your time for filling out our experience survey. Thank you again for your great comments. We have being daily working with all the employees for creating an excepcional experience for our guests. About the internet connection, we are imporiving in our signal and speed. Sir, it is a pleasure having you as one of our most valued guests and we hope we will have you soon in our hotel.