Ratings based on 237 Verified Reviews

3.8 out of 5
83% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver WA

Good bed, toilet problems

Posted Jan 14, 2018
Toilet problems corrected each day when asked. But very poor toilet.
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Nice beach.

Posted Dec 26, 2017
The beach of Conchas Chinas is one of the best in Puerto Vallarta. I would stay at this hotel again.
Comment from Hotel Management
Jan 18, 2018 by ADMINISTRADOR, Hotel Management
Thank's for your comments! We hope you keep coming back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Little rustic hotel with a great beach.

Posted Dec 11, 2017
Pros: The location, and views.
Cons: Only one thin sheet is provided, should have a blanket at least, very antiquated beach chairs , no wi fi int rooms only in lobby.
Location: Wonderful beach, feels like a private beach, the high point of this hotel.
I have been coming to this hotel for many years, it is charming and the location is very nice, each room has a great ocean view. However there are a few issues that must be addressed. The rooms are clean but the beds have only one sheet, no blanket, usually not needed because of the heat, but the air-conditioning is so cold that not having a blanket is an issue, Limited or no wi-fi in the rooms only in the lobby. The beach chairs are old and uncomfortable. All of these issues could be easily solved with a minor investment by the management. Kind and helpful staff, great pricing, but in need of some care from the management, still a great barain for the price, the location makes up for it's shortcomings..
Comment from Hotel Management
Jan 18, 2018 by ADMINISTRADOR, Hotel Management
Thank you for the comments, we had to tell you that we had extra blankets for the cold, we look forward to your next visit to have new beach chairs.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Beautiful Place right in the beach

Posted Dec 1, 2017
I spent a whole week there, and I had a great time. The staff was nice and attentive. The rooms actually looked better in person than the pictures show. The beach is literally right there. The only flaw is that I asked the front desk for something the last night I was there and they never brought it to my room :( oh well, maybe they forgot ? All around this place is very pretty and good for the price
Comment from Hotel Management
Dec 19, 2017 by KENIA, Hotel Management
Thank you very much for your comment, we hope to return soon and we can give you a much better deal, your photo is amaizing I would like to share it with the email reservaciones@hotelconchaschinas.com to upload it to our social networks.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 20, 2017
Very nice room close to the beach. Loved the atmosphere could just chill out and relax.
Comment from Hotel Management
Nov 23, 2017 by KENIA, Hotel Management
Thank's for staying with us. Your feedback is very important.
4 out of 5
by A verified traveler

Gorgeous

Posted Aug 15, 2017 on Hotels
The hotel itself -- particularly our ocean view room -- was magnificent. The tiled jetted tub on the patio was the coolest feature of our entire honeymoon. The staff was fine, not extremely attentive but not rude. The restaurant, also, was fine with spectacular views.
Comment from Hotel Management
Sep 16, 2017 by reservations, Hotel Management
Gracias por sus comentarios. Nos da gusto que le haya gustado su habitación. Y que vengan más años para usted y su esposa, ¡¡felicidades!!.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel right on the beach.

Posted Aug 4, 2017
Pros: The beach and the views.
Good people at the front desk, especially the man in the afternoon.
Comment from Hotel Management
Aug 5, 2017 by KENIA, Hotel Management
Ohh yea! His name is Franco. Hi is a good person. We really appreciated that you stayed with us. Thank's for all.
5 out of 5
by Laurencek

Good hotel.

Posted Jul 21, 2017 on Hotels
Location is fantastic ..views , even better..room was big .with little fridge ..they have a little kitchenette too ..they used to have coffee makers in the rooms but the have taken that away now..no more coffee makers ..the nice thing about staying here was , having coffee on your balcony looking at the ocean and listening to the waves ..too bad management does not seem to think so..we like the place but we will not return there because of this coffee issue ..it may seem like a little thing but to us it was a big plus to have ..especially because they don't have wifi in the rooms..why take out another convenience for the guests..Apparently, it's more important to take care of the convenience of the cleaning crew ..so they don't have to wash coffee cups anymore .?
Comment from Hotel Management
Sep 16, 2017 by reservations, Hotel Management
Thank you for your comment! We regret this inconvenience during your stay, we hope you continue to come with us and we will improve your stay, let us know your next visit and we will be pleased to assist you.
5 out of 5
by Aldo

Posted Jun 28, 2017 on Hotels
Staff members are very friendly and polite. They are always pending in your needs.
5 out of 5
by Ellen

Beautiful, comfortable, clean

Posted May 29, 2017 on Hotels
Great hotel. Clean and comfortable rooms, staff was exceptional, moments from the beach, beautiful views from the room. A/c if you wanted it. We just used the fan and left the doors open. Not many restaurants near by but El Set next door is very good.