Reception

Reviews of Best Western Plus Delta Inn & Suites

2.5 out of 5
Best Western Plus Delta Inn & Suites
5549 Bridgehead Road, Oakley, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 363 out of 799 reviews" "
Rating 8 - Good. 236 out of 799 reviews" "
Rating 6 - Okay. 107 out of 799 reviews" "
Rating 4 - Poor. 40 out of 799 reviews" "
Rating 2 - Terrible. 53 out of 799 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jesus

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A/c not working room was super hot then on the mide of nigth beds were full of ants and I told the front desk but they didn't do anything about it

6/10 Okay

Frank

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Wouldn’t let anyone check in early! Not even 5 minutes! Had 5 people standing at front desk waiting to get check in. The whole check in experience with the wait and the poor attitude of the employee was ridiculous.
Stayed 1 night in Mar 2024

6/10 Okay

Ronald, Fremont

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The woman at the front desk wasn’t very friendly. First impressions are always valuable. I don’t think I would stay again because of that first impression.
Stayed 1 night in Mar 2024

4/10 Poor

Rod

Traveled with partner
Liked: Cleanliness
No black out curtains on large window overlooking very bright parking lot lights and highway traffic. Couldn't get towels sent to the room, had to go back down to registration and this was only 6pm. Took FOREVER to get checked in and the person working the counter was a mix of surly/rude to pleasant. Check out is at 11:00am...maid was knocking on the door at 9:30. For a $200 place to sleep for one night, it was quite unpleasant. I will go out of my way to not return unless there is no alternative.
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Stayed 1 night in Mar 2024

2/10 Terrible

Fernando

Stayed 3 nights in Feb 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western Delta Plus has great rooms with jetted hot tubs in a few of the rooms, the staff is very nice and the breakfast always tastes great!

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and very friendly staff. Area around is a bit sketchy, but we did not encounter any problems.
Stayed 2 nights in Feb 2024

2/10 Terrible

Antoinette

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Have no complaints
Stayed 1 night in Jan 2024

8/10 Good

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Jan 2024

6/10 Okay

Daiquiri

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel had a strange smell, everywhere. The mattress was too hard and my shoulder hurt in the morning. The sheets had a stain and a hole in them. The breakfast in the morning was good. There was a great variety of food.
Stayed 1 night in Jan 2024

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dorothy L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked Dog friendly room via Expedia. Arrived to no pet rooms available. My dog had to sleep in my cold car with a threat of $200 cleaning fine if slept in room! Angry beyond, less than 40’ outside. First time declined pet stay! Showed clerk email confirmation still declined.
Stayed 1 night in Dec 2023

8/10 Good

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
The coffee machine didn't work and neither did the charger in the clock work for my Iphone.
Stayed 1 night in Dec 2023

6/10 Okay

Rebecca

Traveled with group
The WiFi didn’t work.
Stayed 2 nights in Dec 2023

6/10 Okay

Victoria

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
My CC got hacked here this weekend. New card, only used here. Staff was ok. Elevator not working. Rooms were clean but dayed. Will not be back.
Stayed 1 night in Nov 2023

10/10 Excellent

Orlando

Stayed 1 night in Nov 2023

8/10 Good

Dennis

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Stayed 1 night in Nov 2023

10/10 Excellent

Oren

Stayed 1 night in Nov 2023

8/10 Good

Hildelisa

Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and spacious. Front desk lacking customer service
Stayed 1 night in Oct 2023

10/10 Excellent

Leo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for the places I need to go!
Stayed 1 night in Oct 2023

2/10 Terrible

Andrew

Stayed 1 night in Oct 2023

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Worked perfectly for us.
Stayed 2 nights in Oct 2023

6/10 Okay

Crystal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The overall hotel was decent since there is hardley any other choices in the area. The Hot tub was not working and the staff did not notify the guests or bother to put an out of order sign up even though it was days that it was cold. There are homeless who camp out behind the parking lot, so it is kinda sketchy and the bumbs get loud at night. There is a Starbucks, Mcdonalds and AMPM next door in walking distance so that is nice. We just need more choices in the area.
Stayed 4 nights in Oct 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

RICHARD, OAKLEY

Stayed 1 night in Sep 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Juan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Yolanda

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Maybe
Upon arrival attendant came out of dark office to help me. Never made eye contact or said hello. There was a roach in bathroom. I had to cancel one night due to safety (personal, not hotel related) reasons. Hotel would not credit the unused night, even though Expedia said they could.
Stayed 2 nights in Sep 2023

6/10 Okay

Stephen

Disliked: Amenities
This was the quintessential average hotel. Tired, dull, bang average. There was a bed in the room, sheets were clean. There is an electrical appliance in the room that buzzes all night so when you get in the bed you don't get much sleep. There is a homeless person in a tent outside the property and then there is a view of the freeway, yeah! The automatic pancake maker is a wonderful feature of the breakfast.
Stayed 1 night in Sep 2023

8/10 Good

Anna

Stayed 1 night in Sep 2023

10/10 Excellent

MARSHIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2023

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk accessible for late check in. Clean and in god repair.
Stayed 1 night in Sep 2023

10/10 Excellent

jennifer

Stayed 1 night in Sep 2023

6/10 Okay

haider

Disliked: Property conditions & facilities
Area and smell
Stayed 1 night in Sep 2023

6/10 Okay

Sonya

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Rooms are nice and beds are comfy. Main reason for my stay location and bed comfort. Staff at check in is passive aggressive and no customer service. Arrive 10 minutes early to check in and she would not allow it and made us stand and wait then helped us at 3pm… poor customer service.
Stayed 1 night in Sep 2023

10/10 Excellent

Maricela, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel muy buen servicio
Stayed 2 nights in Sep 2023

4/10 Poor

Crystal

Stayed 2 nights in Aug 2023

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Frederick

Stayed 1 night in Aug 2023

10/10 Excellent

Alemayehu

Liked: Cleanliness, staff & service, property conditions & facilities
Nice service!
Stayed 1 night in Aug 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Heather, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice. I’ve stayed here before and will continue to stay here when needed. The breakfast was decent, the coffee was good and the rooms are clean and spacious. My only complaint is, the bed that we had during our last stay was quite squeaky and loud for any movement made. The mattress was comfortable, but if you turned from one side to the other, the bed creaked and cracked. Maybe it just needs to be tightened.?
Stayed 1 night in Jul 2023

6/10 Okay

Lucille

Liked: Staff & service, amenities
My stay was nice but had an issue with the first room - the toilet didn't flush - so had to change rooms - what was frustrating was i had already unpacked. Didn't not know that they do not do daily housecleaning. So, your room is left the way it is until you leave. If you want extra towels or anything you have to notify the front desk. For what you pay to stay there you'd thing they would at least come throw the trash and put fresh towels.
Stayed 2 nights in Jul 2023

8/10 Good

Alfredo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

4/10 Poor

Pauline

Stayed 1 night in Jul 2023