Clean, safe lodging
Posted Sep 2, 2016
When I was checking in, the front desk clerk did not make me feel welcome. She was not unpleasant, but she projected somewhat of a negative demeanor towards me. I was pleasant to her despite her cold attitude.
I stayed there before and I was in the main tower, which was very nice. This stay, I ended up at an "exterior room" (front desk clerk used that phrase). I was not given a map to see where my room was located, all I was told was "drive around to the right side of the building and park near the handicapped parking space." I found the elevator, and when I got to the room I found it to be far inferior to the room from my previous stay. It felt like a step above a Motel 6. The room itself is facing the hotel's air conditioning system. Which is ironic because the A/C did not work. There was a loud noise from something that could be heard in the bathroom, probably something to do with the large AC unit, which made it necessary to keep the bathroom door closed. There were no power outlets near the bed, which I am accustomed to having near me at other hotels. The room had a curious smell, not sure if it was new paint or what, but it did not smell right.
I would say, if you can stay in the main part of the hotel, the experience would be much nicer.
Comment from Hotel Management
Oct 24, 2016 by General Manager, Hotel Management
I apologize if our staff did not make you feel welcome. We do have several room types to choose from when making reservations. Our Garden Building (with exterior corridors) and our Tower Building (with interior corridors). As we are an older hotel; some of our rooms experience challenges.
I will share your comments with our maintenance staff to ensure that we address your challenges.
We hope you allow us another opportunity in the future.
Mary Ann R