Ratings based on 410 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore County, MD

Well Run Facilty

Posted Sep 2, 2017
Location: Great location. Many restaurants direct across from the hotel. Close to the highway.
The front desk staff was exceptional! We were greeted with a warm smile. We had a minor hiccup and the lady was more than accommodating. The rooms seemed to be newly renovated. Nice, comfortable beds and modern bathroom. it is was a nice spacious suite.
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Thank you for choosing the Comfort Suites Concord Mills! I am delighted that you enjoyed your stay with us and our team was able to accommodate all your needs. We understand that traveling can be a hassle sometimes so we do our best to make each stay as relaxing as possible. On behalf of the team here, we thank you for taking the time to write a review and we look forward to connecting with you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Aug 25, 2017
Nice hotel. &hhhhhh&h hhhhhhh bbbbbbbb. Bbbbbbbb. Jjdjdnjdnd kdhdhdhdh.
Comment from Hotel Management
Aug 28, 2017 by General Manager, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Hotel Near Concord Mills Mall

Posted Aug 20, 2017
Great hotel near Concord Mills Outlet Mall. Close to a variety of restaurants. Room was very large and comfortable. I would definitely stay there again.
Comment from Hotel Management
Aug 21, 2017 by Greg Sprouls, Hotel Management
Thank you for choosing the Comfort Suites Concord Mills! I am delighted that you enjoyed your stay with us and our team was able to accommodate all your needs. We understand that traveling can be a hassle sometimes so we do our best to make each stay as relaxing as possible. On behalf of the team here, we thank you for taking the time to write a review and we look forward to connecting with you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jul 19, 2017
The night manager had a very bad attitude the first night. The lady that was working later that night was great to deal with. She helped with the issues we were having with some basketball players that were also staying there. Overall it was an ok stay.
Comment from Hotel Management
Aug 9, 2017 by Greg, Hotel Management
. I appreciate your candid feedback. Please accept my apologies that we let you down during your stay. I have taken notes and have shared the issues you had with my management team to investigate and make the appropriate changes so these issues do not happen again. Thank you again for your feedback and we look forward to providing you with exceptional service on a future visit. Thank you again, Greg Sprouls General Manager
4 out of 5
by Hakim

stay june 2017

Posted Jun 19, 2017 on Hotels
room did not have hot water in rm 311water at sink and shower was luke warm
Comment from Hotel Management
Aug 7, 2017 by James, Hotel Management
Thank you for taking the time to complete a review for our hotel. On behalf of our entire team I would like to apologize for failing to exceed your expectations. We will review your comments with our staff and will use them toward continued improvement at our property. We hope that you will give us another chance in the future so that we may personally show those improvements to you.
5 out of 5
by Victoria

Posted Jun 18, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017 by James, Hotel Management
Thank you!
5 out of 5
by A verified traveler

Posted Jun 15, 2017 on Hotels
Every time I go to the Concord area, I stay at this hotel. I love the service and the location
Comment from Hotel Management
Aug 7, 2017 by James, Hotel Management
Thank you!
4 out of 5
by Bob

Comfort and Value

Posted Jun 6, 2017 on Hotels
Just overnight stay. In at 10:30 out at 7:30. No one at desk but came shortly. Room a great surprise, so spacious and price was so reasonable. Quiet comfortable sleep! Breakfast was fantastic. Wide variety of hot and cold choices. Will look at Comfort Suites more for future travels
5 out of 5
by Lisa

Race weekend getaway

Posted May 26, 2017 on Hotels
Great place to stay! Would stay again because of the proximity to everything.. lots of places to eat too! Cabs were great getting to the race track... held up forever in traffic coming back but oh well..
5 out of 5
by Urszula

Posted May 22, 2017 on Hotels
Nice and clean hotel, friendly staff