Deluxe Room, 1 King Bed with Sofa bed | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Sonesta Select Pleasant Hill

3 out of 5
Sonesta Select Pleasant Hill
2250 Contra Costa Blvd, Pleasant Hill, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1016 reviews" "
Rating 8 - Good. 289 out of 1016 reviews" "
Rating 6 - Okay. 97 out of 1016 reviews" "
Rating 4 - Poor. 41 out of 1016 reviews" "
Rating 2 - Terrible. 39 out of 1016 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Carol

Liked: Staff & service
Disliked: Cleanliness
They put blood stain sheets and pillowcases on.disgusting
Stayed 7 nights in Mar 2024
Response from Hotel Staff on Mar 27, 2024
We wanted to reach out to you regarding your recent stay at our hotel.First and foremost, please accept our sincerest apologies for the inconvenience and discomfort caused by the blood stains on the sheets and pillowcases in your room. We understand how unsettling and unacceptable this must have been for you, and we want to assure you that this does not meet the standards of cleanliness and hygiene that we strive to maintain.Please rest assured that we have taken immediate action to rectify this issue. Our housekeeping team has thoroughly inspected and replaced all affected linens to ensure that they meet the highest standards of cleanliness for our guests. Additionally, we have conducted a thorough review of our housekeeping protocols to prevent such incidents from occurring in the future.Your comfort and satisfaction are of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations during your stay. As a gesture of goodwill, we would like to offer you [compensation or discount, if applicable] on your next stay with us.Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

8/10 Good

roosevelt

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Roosevelt, thank you for choosing to stay at Sonesta Select Pleasant Hill and for acknowledging our excellent service. We earnestly strive to meet our guests' needs and are delighted to learn that we met yours. Looking forward to welcoming you back in the future.

10/10 Excellent

Jarumhi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and neat rooms, i loved the curtains when you close them room gets totally dark and perfect to take a good sleep. Comfortable bed with soft pillows will be back again
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Jarumhi, we appreciate your kind words about the rooms at Sonesta Select Pleasant Hill. It's wonderful to hear you loved the curtains and found the sleeping conditions ideal for a good rest. The team will be delighted to hear the beds and pillows added to your comfort. We're looking forward to your next stay with us.

4/10 Poor

Annette

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Annette, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Carlos, it's delightful to hear you appreciated Sonesta Select Pleasant Hill's strategic location. We hope to welcome you back again soon for another top-notch experience.

10/10 Excellent

O'zie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay and JT was confidently located right off the freeway with restaurants nearby.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
O'zie, it's great to hear you enjoyed your stay at Sonesta Select Pleasant Hill. We're delighted to hear our convenient location and the nearby restaurants added value to your stay. Hope to see you back soon!

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on Mar 20, 2024
Thank you for sharing your thoughts with us, Harry!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Select Pleasant Hill. Thank you and have a lovely day!

2/10 Terrible

Celia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was one of the worst stays I have had at a hotel. The people were nice and room was satisfactory but there were other guests that were either smoking or leaving trails of pungent MJ. From the lobby through the hallway on our floor and into the room. There were people running up and down the hall, yelling and screaming at all hours and something happened during the night that put a police car under our window. We got no sleep. We did call the Front Desk who were nice but it didn't change anything. Too bad some people have no respect for other guests.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Celia, we regret to hear that your experience fell short of your expectations. The issue with unpleasant odors and noise disturbances you've mentioned is not reflective of our usual standards. We appreciate your patience with our front desk team. While it's difficult to control the behavior of all guests, our intentions are to create a calm and relaxing environment for everyone. We are considering the points you've raised and working on ways to improve. Thank you for your feedback.

4/10 Poor

Kevin

Traveled with partner
The shampoo and body wash provided were polluted with urine. Who would do such a thing? Well, they did. I got a bar of soap from the Rite Aid next door. The many good aspects of the hotel, new carpet for example could not compensate for smelling like a wet diaper.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Dear Guest,First and foremost, I want to extend my sincerest apologies for the unacceptable experience you had during your recent stay at our hotel. It deeply concerns me to learn about the issues you encountered with the cleanliness of the shampoo and body wash provided in your room. This is completely unacceptable and falls well below the high standards of cleanliness and hygiene that we strive to uphold.I want to assure you that we take your feedback very seriously and have launched a thorough investigation into this matter. Rest assured that we will take immediate corrective action to address the root cause of this issue and ensure that it does not happen again in the future.I understand how disappointing and frustrating it must have been for you to experience such a situation, especially when you were looking forward to a comfortable and enjoyable stay. Please know that your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience or discomfort caused. Additionally, I will personally oversee the inspection of our housekeeping procedures and products to prevent any similar incidents from occurring again.Once again, please accept my sincere apologies for the inconvenience and disappointment you experienced. We truly value your feedback, as it helps us to continuously improve our services and ensure that every guest has a pleasant and memorable stay with us.If you have any further concerns or if there is anything else we can do to make amends, please do not hesitate to contact me directly at the hotel.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 Excellent

Anahi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean hotel. The staff was very nice and accommodating. They provided a microwave to my room at no extra charge. There’s a lot of close convenir stores at walking distance. Good location and price was great.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Anahi, we're thrilled to know your stay at the Sonesta Select Pleasant Hill was enjoyable. It's great to hear our team members could accommodate your needs by providing a microwave, and you found our location convenient with several stores within walking distance. We're also glad the pricing met your satisfaction. We're looking forward to your next stay with us.

6/10 Okay

Benjamin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This place is good, good value and the place is clean. They have mini fridge and NO microwave. So you can cool your leftovers but can’t reheat them. They charge for parking which is outdoors and always full, so you’ll pay $7 a day, $14 for a one night stay to park in a shopping center. Please stop getting money out of us when it’s not worth it.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Benjamin, we appreciate your feedback and we're glad to hear that you found our accommodations to be a good value and clean. Your comments have highlighted areas to review in order to enhance our guests' experience. In particular, potential updates to kitchen amenities and rethinking our approach to parking pricing are key points we will consider. We hope you will give us another opportunity to serve you better in the future.

8/10 Good

Kathryn

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an enjoyable one night stay here - me, my husband, mother in law, and pooch. Positives - great staff, easy to locate, dog friendly, price was acceptable although $75 extra for the dog seemed a bit high. The mini-suite was great, clean, new furnishings, bed and hideaway bed comfortable, very comfortable pillows, and very spacious with large balcony. There is a door that can be closed to separate the bedroom and bath from living room and hide-a-bed. Check in was very easy. Parking lot is great - no people roaming around or suspicious behavior. Parking is a minor $7.00. There are two great shopping areas - across parking lot and really great one across the street. We walked through both and loved the vibe. We loved Urban Eats for dinner and Paris Baguette for pastries in the morning. Negatives- don't waste your time and money with in-hotel breakfast. $12 each - hubby and m.i.l. both said it was bad and his egg sandwich was some how freshly made and still cold. It took about 15 minutes for the "cook" to show up and another 15 to place the order - they said they waited about 40 minutes to get their sub-par food. Meanwhile I sat in the room and ate my outstanding leftovers from Urban Eats. 😁 The in-room coffee was not great but works in a pinch. Had to ask for bedding for the hide-a-bed. and needed extra towl. Had originlky booked for 2 ppl so likely a misunderstanding. Will stay here again when in the area.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Kathryn, it's wonderful to know that you enjoyed your stay at Sonesta Select Pleasant Hill. We're thrilled to hear that our location, room comforts and pet-friendly policy were to your liking. We apologize for any inconvenience you experienced with our breakfast service and the in-room coffee. Your feedback in these areas will be taken into consideration. We also take note of your comments regarding additional bedding and towel needs, and affirm this was likely due to the original booking details. Thank you for your balanced review and we are looking forward to welcoming you back when you return to the area.

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Allan, thank you for choosing to stay at Sonesta Select Pleasant Hill and for sharing your stellar rating. We genuinely appreciate your support and can't wait to welcome you back in the future for another outstanding experience. Safe travels until then!

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Samer, it's wonderful to hear your stay at Sonesta Select Pleasant Hill met your expectations. We strive to provide an excellent stay for all of our guests and your thumbs up is greatly appreciated. We look forward to hosting you again soon.

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean safe
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Dennis, thank you for choosing Sonesta Select Pleasant Hill and for your succinct review. We appreciate your recognition of our cleanliness and safety. It is our priority to maintain a clean environment and ensure the wellbeing of our valued guests. We can't wait to serve you during your next visit.

8/10 Good

Halima

Traveled with family
Liked: Staff & service, amenities
One thing is we noticed some bites on our skin asked about possible bug bites
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Dear Guest,Thank you for bringing your recent experience to our attention. We sincerely apologize for any discomfort or inconvenience you may have encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and ensure the comfort and satisfaction of our guests.Upon receiving your report(in person), our team immediately conducted a thorough inspection of the room in question. While we did not find any evidence of pests or insects during our inspection, we take reports of this nature very seriously and have taken proactive measures to address any potential concerns.The comfort and well-being of our guests are of utmost importance to us, and we have implemented additional measures to ensure that our rooms maintain the highest standards of cleanliness and comfort.If you have any further concerns or questions, please do not hesitate to reach out to our front desk team, who will be more than happy to assist you in any way they can.Once again, we apologize for any inconvenience this may have caused and appreciate your understanding and cooperation.Thank you for choosing Sonesta Select and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Jenny

Traveled with partner
Liked: Staff & service
This is now our 3rd time staying at this hotel and it is one of our favorites in the area. Parking fee is more reasonable than others. Staff is always super nice. Rooms are spacious and for the most part clean. Conveniently located across a plaza with plenty of food options. Mall is nearby also. I just wish they had free breakfast.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 19, 2024
Jenny, we're thrilled to hear Sonesta Select Pleasant Hill has earned a spot on your favorites list. It's rewarding compliments like yours about our congenial team members, ample room space, convenient location, and reasonable parking fee that make us strive to provide an exceptional hospitality experience. Your desire for a complimentary breakfast is noted and your feedback is invaluable. Thank you for your loyalty and we eagerly await your fourth visit.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Rachael, thank you for your fantastic rating of Sonesta Select Pleasant Hill. We're delighted you had such an excellent experience and we hope to welcome you back in the future. Safe travels!

10/10 Excellent

Miguel

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Miguel, it's fantastic to know that your stay at Sonesta Select Pleasant Hill met your expectations! We are thrilled you enjoyed your time with us and thank you for choosing our hotel. We hope to see you again soon on your next trip.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The reason to stay here is the staff. The room was fine. The workout area was fine (no towels… 😕). The breakfast bar was “meh”. The front desk staff was super helpful and nice. I dealt with three different people and all were amazing. Can’t remember names, but Sunday night and Thursday morning were the main people I dealt with and they were awesome. So friendly and helpful. I also needed a few things (towels, coffee and cups) and the housekeeping staff was super friendly as well. Will definitely be returning!
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 8, 2024
Thomas, your kind words about our helpful and friendly team members at Sonesta Select Pleasant Hill truly make our day. We're thrilled to know they made a lasting impression and had a positive impact on your stay. We also appreciate your feedback about the breakfast selection and workout area, and we're dedicated to continuously improving our offerings. Your praise for our housekeeping team is especially rewarding. We're eagerly awaiting your return visit!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 10, 2024
Thank you for the 4-star rating, Joe!We are delighted to see that you had a wonderful time at Sonesta Select Pleasant Hill. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Good

Anne

Liked: Cleanliness
Staff can be friendlier, and need some improvement on breakfast situation
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 3, 2024
Thanks for the great rating, Anne!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta Select Pleasant Hill soon, we'd love to have you back!

2/10 Terrible

ARON, CONCORD

Stayed 4 nights in Jan 2024
Response from Customer Service on Mar 20, 2024
Aron, we regret to see that your experience wasn't to your satisfaction. Your feedback matters to us and we would appreciate more detail in order to address any issues in a timely and effective manner. Your voice is appreciated and we hope to have a chance to provide an improved experience in the future.

6/10 Okay

Gary, Beatty

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, comfortable. I was very disapointed in additional charges that were not made clear at time of booking, very high pets fees and parking fees
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Gary, it's great to hear that you found Sonesta Select Pleasant Hill clean and comfortable. We understand your sentiments regarding the clarity of additional fees at the time of booking. We always aim for full transparency and will work on making these details clearer. Concerning pet and parking fees, they are in place to ensure optimal quality service. We appreciate your feedback and hope to host you again in the future.

6/10 Okay

robert

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 20, 2024
Robert, thank you for taking the time to rate your recent stay. We see there's room for improvement and your feedback is invaluable towards enhancing future guest experiences. We hope to have another opportunity to serve you better.

6/10 Okay

Mine

Traveled with partner
Liked: Cleanliness, staff & service
Great location :) staff was amazing however, we did have housekeeping knocking on our door hours before check out even though there was a do not disturb sign on our door and again 15 mins before check out even though the sign was still up.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 16, 2024
Mine, it's good to know you enjoyed the convenient location of Sonesta Select Pleasant Hill and found our team members to be amazing. We regret any misunderstandings regarding the 'do not disturb' sign and the premature visit from housekeeping. Your feedback is valuable for us to ensure better service for future guests. We hope to have another opportunity to welcome you back for a more seamless stay.

10/10 Excellent

Jordan

Response from Customer Service on Jan 16, 2024
Jordan, it's great to know you found your stay at Sonesta Select Pleasant Hill to be top-notch. We're delighted with your maximum rating and look forward to hosting you again on your next trip for another wonderful stay. Safe travels!

10/10 Excellent

Erin

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thank you for the wonderful rating, Erin!It's fantastic you enjoyed your time at Sonesta Select Pleasant Hill so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Thanks for the outstanding rating, Stephen!We're delighted your time at Sonesta Select Pleasant Hill was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Gerald, thank you for your five-star rating of Sonesta Select Pleasant Hill! Our team is grateful for your support and we're thrilled to see that you enjoyed your stay. We'd be delighted to welcome you back anytime in the future. Thank you once again.

8/10 Good

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good value for a hotel stay. Easily measures up to be a better 3-star hotel. Pricing was competitive when utilizing a booking website. The main exceptions to its being superior in most categories were the low water pressure in the shower, the absence of a bathtub, and one of the two elevators being out of service. Entire hotel staff were friendly and professional, however.
Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Theodore, it's great to hear that you recognized the competitive value of your stay at Sonesta Select Pleasant Hill. It's rewarding to know our team's professionalism and friendliness resonated with you. On the other hand, we acknowledge your points concerning shower pressure, the absence of bathtubs, and lift maintenance. Rest assured, these concerns have been relayed to our operations team. We sincerely appreciate your review and are looking forward to providing you an even more enhanced stay next time.

10/10 Excellent

Iva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful, parking is up close and convenient and the grounds and room was very clean.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Iva, thank you for your wonderful remarks about the Sonesta Select Pleasant Hill. We're thrilled to hear you found our team members friendly and supportive and enjoyed the accessibility of our parking and the cleanliness of our grounds and rooms. Your positive feedback is greatly appreciated. We're looking forward to welcoming you back in the future.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Met our needs/wants very well.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Stephen, we're thrilled to hear that Sonesta Select Pleasant Hill met your requirements perfectly. We always aim to create a satisfying experience for our guests. Looking forward to welcoming you back in the future!

10/10 Excellent

Marisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Thank you for the 5/5 rating, Marisa!It's excellent you enjoyed your time at Sonesta Select Pleasant Hill so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Walter, it's a delight to see your perfect rating for Sonesta Select Pleasant Hill! We realize there may not be specific details to address, but we're thrilled to know that we succeeded in providing an enjoyable stay. We'll be looking forward to welcoming you back on your next visit!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Steve, thank you for choosing Sonesta Select Pleasant Hill. We're thrilled to hear you enjoyed your stay. We value your feedback and look forward to welcoming you back soon.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience
First room given had beds unmade and trash on desk. Second room had beds with no sheets and trash. Third room didn’t have accessible tub which had been requested on the website two weeks prior to our Christmas night arrival. We were distressed by these experiences. The front desk didn’t authorize any reimbursement. They did not have decaffeinated coffee in the room. Upon checkout they didn’t have coffee in the lobby.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Andrea, we understand that your visit did not meet your expectations and we genuinely regret any inconveniences encountered. Finding your rooms not fully prepared must have been disheartening, especially with it being Christmas night. In terms of the requested accessible tub, we'll remind our team to pay closer attention to guest's specific demands. As for the issue regarding decaffeinated coffee availability, we're taking your feedback into consideration. We'd appreciate another chance to deliver a more satisfactory experience on your next visit.

10/10 Excellent

Pamela J

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 26, 2023
Pamela, it's wonderful to see that you enjoyed your stay at Sonesta Select Pleasant Hill. We value your feedback and are so glad you found our services and amenities outstanding. Thank you for choosing us, we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quite.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 21, 2023
Max, thanks for the raving review. It's wonderful to hear you found the Sonesta Select Pleasant Hill to offer such peace and remarkable cleanliness. We can't wait to have you back for another serene stay with us.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work
Staff are nice, especially Angela. Nice amenities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Kevin, it's fantastic to hear about your positive experience at Sonesta Select Pleasant Hill! We're glad that our amenities met your expectations. Also, it's especially wonderful to know that Angela provided a memorable service. We look forward to welcoming you back for another excellent stay!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saturday Night Get away.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 18, 2023
Thank you for taking the time to leave this wonderful rating, Gail! We hope to see you again soon at Sonesta Select Pleasant Hill so we can share yet another amazing experience!

10/10 Excellent

Shawn

Stayed 6 nights in Dec 2023
Response from Customer Service on Dec 13, 2023
Shawn, it's wonderful to see you had a top-notch experience at Sonesta Select Pleasant Hill. Our team strives to provide every guest with a memorable stay, so we appreciate your positive rating. We're looking forward to welcoming you back in the future. Thank you!

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the money
Great location, comfortable bed and pillows, huge TV and bathroom. Downsides were, one of the elevators and the floor I was on were being renovated, no pool or hot tub, no breakfast. (the chef had called out) Great value for the money
Stayed 3 nights in Nov 2023
Response from Customer Service on Dec 8, 2023
Debbie, thank you for sharing your feedback. It's delightful to hear you enjoyed the comfort and amenities of Sonesta Select Pleasant Hill. Our goal is to continuously improve, and your comments on the ongoing renovation and breakfast are crucial in that respect. We appreciate your understanding and how you recognized the great value despite these temporary inconveniences. We look forward to welcoming you back in the future.

8/10 Good

Porky b

Liked: Cleanliness
Stayed 7 nights in Nov 2023
Response from Customer Service on Dec 8, 2023
Thank you for your 4-star rating of Sonesta Select Pleasant Hill. It's wonderful to know you enjoyed your stay with us. We are looking forward to welcoming you back whenever your travels bring you to our blossoming neighborhood again!

10/10 Excellent

Kellen

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 5, 2023
Kellen, your excellent score is much appreciated. The Sonesta Select Pleasant Hill team is thrilled to hear that you had a fantastic experience. We look forward to your future stays with us. Thank you!

10/10 Excellent

Caprice

Liked: Cleanliness, staff & service, property conditions & facilities
Easy
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Caprice, it's delightful to know you had a smooth and effortless stay at Sonesta Select Pleasant Hill. We were thrilled to accommodate you and we're looking forward to your return. Thanks for choosing our hotel for your lodging needs.

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 5, 2023
Jazmin, it's fantastic to hear that your stay at Sonesta Select Pleasant Hill was excellent. We thank you for choosing our hotel and hope to welcome you back again in the future. Safe travels!

2/10 Terrible

Ki hae

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 17, 2023
We appreciate the feedback, Ki.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 28, 2023
Thanks, Ron! It's outstanding your time at Sonesta Select Pleasant Hill was fantastic. We can't wait until your next visit!

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 17, 2023
Mark, thank you for taking the time to leave a rating. We're always striving for excellence and would like to know more about your experience. Your feedback would help us improve. Any thoughts you'd have to share would be appreciated.