Ratings based on 669 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
Very nice hotel.Posted Jun 21, 2017 on Hotels
Went to a concert at the nearby outdoor venue. Hotel was great, uber the 2.5mi a nightmare.
Posted Jun 16, 2017 on Hotels
Posted Jun 12, 2017 on Hotels
Posted Jun 11, 2017 on Hotels
by A verified traveler
Posted Jun 6, 2017 on Hotels
Great room, very clean and comfortable, yummy Starbucks coffee in lobby. Centrally located to everything.
Posted Jun 5, 2017 on Hotels
for Everyoneby A verified traveler from Yorkville, Il
Posted May 30, 2017
Cons: Bathroom floor and full length mirror behind the bathroom door could have been cleaner!!!!
great location we were in town for the NASCAR Coca-Cola 600
Posted May 15, 2017 on Hotels
by will refuse payment on credit card
TOTAL FAILURE of Marriot and Hotels.comPosted Apr 20, 2017 on Hotels
This occurred while heading to a funeral, after checking in our room was obviously supposed to be ready, but there was a third-party cleaning crew shampooing our room when we went up to it. Then we discovered we had slept in a bed a large URINE stain on our bedsheets which had been hidden by clever bed making (why not just switch the sheets is beyond me, other than being intentionally vile) we also discovered BLOOD on the blinds! Management was informed and did nothing. Management also never inspected the room itself. We have now had to contact corporate to escalate the issue, not to mention Hotels.com offered me a $50 gift card and then hung up on me when I demanded a refund! Mattress might have well been a faux display item at a department store, staff was acerbic and unhelpful, was obvious we were bothering them with our trivial complaint of health code violations. NC health department will be next point of contact. Disgusting, and despicable way to run a hotel, shame on these people. Marriot has lost a customer and so has hotels.com, heinous business practices!
Posted Apr 17, 2017 on Hotels
the staff was great, room was great, pillows terrible, breakfast and lunch service, hated