Ratings based on 871 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Concord, CA

Perfect but some farther rooms are a maze.

Posted Feb 5, 2016
Good venue for a wedding but small hallways and medieval elevators taint the place.
Comment from Hotel Management
Feb 7, 2016 by J. Saylor, Hotel Management
Greetings from the Crowne Plaza Hotel. Thank you again for choosing us and for sharing your comments on your most recent stay with us. We will use your review to see if there are areas where we can improve. Recently we renovated the guest room fitness center and ballroom spaces. In the coming year, the hotel does have plans to renovate our elevators, guest rooms and corridors as well. Thanks again. We look forward to your next stay with us. Sincerely, Crowne Plaza Concord Staff & Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Handicap room

Posted Jan 26, 2016
I was not told I was getting a handicap room. I would have insisted on a standard room.
Comment from Hotel Management
Jan 29, 2016 by J. Saylor (Director of Rooms), Hotel Management
Dear guest: Thank you for staying with us. We appreciate and value your business. We have shared your feedback with the staff and team and hope to welcome you back in the future. Crowne Plaza Concord Management & Staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2016
People staying next to our room talked all night so we could not sleep but staff was kindly offered us free breakfast when we complained rooms were very clean .
Comment from Hotel Management
Jan 21, 2016 by Justin, Hotel Management
Thank you for your review on our hotel. I do regret your initial issue noted but was glad to see the staff responded favorably. We welcome you back in the future. Sincerely, Crowne Plaza Concord Management & Staff
4 out of 5
Recommended
for Everyone
by A verified traveler from Reno, NV

Nice Hotel, Excellent Breakfast Choices

Posted Jan 14, 2016
Pros: The breakfast and newly renovated parts of the hotel.
Cons: Bathrooms could be updated, sauna didn't work, and in our room we had a finicky faucet that didn't work very well.
Location: Lots of restaurants and fast food. Is located about 40 minutes from San Francisco.
This hotel has been recently renovated and the inside of the lobby looks great. The room is nothing fancy, but comfortable. Bed are a little on the small size. Breakfast in the morning was good, every day it was a little different; sausage sandwiches to biscuits and gravy, with juice, waffles, the works.
Comment from Hotel Management
Jan 16, 2016 by Crowne Plaza Concord, Hotel Management
Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. I was glad to see you were satisfied with your stay overall. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Napa, ca

Lovely indoor arboretum

Posted Jan 6, 2016
A great surprise. It had great atmosphere and the staff were very friendly/helpful. Restaurant in house open late which was also a great perk.
Comment from Hotel Management
Jan 7, 2016 by Justin, Hotel Management
Thank you for your kind comments on our staff and hotel. We look forward to welcoming you back. Crowne Plaza Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfy With a touch of luxury

Posted Dec 16, 2015
Stayed one night, huge king size bed and enjoyed all the amenities offered. Yummy restaurant, convenient shuttle and friendly attentive staff.
Comment from Hotel Management
Jan 7, 2016 by Justin, Hotel Management
We are glad you enjoyed the amenities, restaurant, and staff service while here. We look forward to your next stay with us. Crowne Plaza Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2015
The hotel room was very clean and it was nice and quiet.
Comment from Hotel Management
Jan 16, 2016 by Crowne Plaza Management, Hotel Management
Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others as well. We appreciate your business and look forward to welcoming you back
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to family

Posted Dec 2, 2015
Pros: Close to family, nice restaurant.
Cons: n/a
Location: Did not experience.
Close to family, nice restaurant. Did not experience surrounding offers.
Comment from Hotel Management
Jan 16, 2016 by Crowne Plaza Management, Hotel Management
Dear valued guest; We appreciate your recent review on our hotel. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 27, 2015
Check in and check out was quick and easy.Friendly and pleasant hotel staff.
Comment from Hotel Management
Jan 21, 2016 by J. Saylor (Director of Rooms), Hotel Management
Greetings from the Crowne Plaza Concord: Thank you for your favorable review comments and for staying with us. I was glad to see you enjoyed your stay with us. We hope to see you again in the future. Sincerely, Crowne Plaza Concord Management & Staff
3 out of 5
Recommended
for Everyone
by A verified traveler from Vallejo, CA

Excellent facility!

Posted Nov 22, 2015
Pros: Beautiful facility, great for events, nice location too.
Cons: Staff could be more informative about charges.
Location: Concord is nice.
I want to have my wedding here! Beautiful indoor area with enough room for the whole church!
Comment from Hotel Management
Jan 29, 2016 by J. Saylor (Director of Rooms), Hotel Management
Thank you for your comments on our hotel. If you should consider our hotel for future visits we would be happy to have you as our guest. Sincerely, Crowne Plaza Concord Management & Staff