Ratings based on 265 Verified Reviews

2.8 out of 5
56% of guests recommend
3.1 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento,CA

Excellent

Posted Mar 24, 2017
My experience was great will be going again. Corene i believe that was her name was really great as well.
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Thank you for your glowing review. We are thrilled to read you had an amazing stay and that our associate Corene made such a wonderful impression. I will definitely share your compliments with her. Your feedback is much appreciated, and we can’t wait to welcome you back at Extended Stay America - Richmond - Hilltop Mall. Sincerely, General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 21, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Dec 8, 2016 on Hotels
Only in room for few hours. OK
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for sharing your experience. I am pleased to read you enjoyed your short stay with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from bell gardens

Posted Nov 28, 2016
Staff are not nice, they have long face. No more continental breakfast :( not happy. Lobby small like cigarette or other kind of smocking. Thing that they can be fixed.
Comment from Hotel Management
Dec 15, 2016 by Manager, Hotel Management
Thank you for sharing your experience with us. I am disappointed to read you could have received better customer service and that our grab-and-go breakfast did not meet your expectations. We will work on ways to better serve our guests. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
2 out of 5
by A verified traveler

Not clean

Posted Nov 27, 2016 on Hotels
My one night stay was ok. I only stayed here because is was economic and close to my work in the morning. Room was very smelly and dirty. Bed was conformable.
2 out of 5
by A verified traveler

Posted Nov 14, 2016
The hotel service was great. The person at the front desk was welcoming, friendly and helpful. He checked me in quickly and efficiently. When I got to my room however, I was taken aback by an awful smell in the room. I decided not to complain against it since I did not have a lot of time and did not want to go downstairs to be reassigned to a new room to recheck in. The paint was chipped on the walls and in the kitchen area. The kitchenette did not have any dishes or silverware, as it said it came with. The thermostat was broken, which I did not realize until that night, when I was pouring sweat as I slept. To be honest, for the amount I paid, this hotel was not worth it at all. I would not recommend this hotel.
Comment from Hotel Management
Nov 21, 2016 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff; however, we apologize about the odor in the room. We will begin working on better ways to eliminate odors and to work on the condition of the rooms. We would love to have another chance to provide you with a better experience the next time you're in town.
2 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Pretty shabby
Comment from Hotel Management
Nov 21, 2016 by General Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you did not enjoy your stay at our hotel. Your feedback is very important to us, so thank you for sharing. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 9, 2016 on Hotels
1 out of 5
by A verified traveler from US

Needs cleaning improvement

Posted Nov 2, 2016
Both nights I noticed cockroaches in the room and near the table next to the bed.. it was a very uncomfortable stay..I am sorry but I think I'll never go back there...first time that this has ever happened to me at a hotel
1 out of 5
by A verified traveler from US

Highly over-priced for a slum hotel

Posted Nov 1, 2016
This hotel is absolutely a slum. Stains and dirt are clearly seen on the hotel grounds and in the room. This hotel is very poorly kept and not at all worth the costs.
Comment from Hotel Management
Nov 21, 2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness during your stay. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.