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Reviews of Holiday Inn Express Walnut Creek, an IHG Hotel

2.5 out of 5
Holiday Inn Express Walnut Creek, an IHG Hotel
2730 N Main St, Walnut Creek, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 498 out of 1003 reviews" "
Rating 8 - Good. 293 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 58 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Chauntelle

Stayed 2 nights in Apr 2024

10/10 Excellent

argiro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024

10/10 Excellent

Lucia

Traveled with partner
Liked: Property conditions & facilities
very nice & clean . Love that they offered coffee & breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Jessyka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff
Stayed 1 night in Mar 2024

6/10 Okay

Katherine, Fair Oaks

Liked: Cleanliness, staff & service
We were on the first floor. When the guests on the second floor ran the shower or flushed the toilet the pipes hammered so loudly they woke me up.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer, Bakersfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful.
Stayed 1 night in Jan 2024

4/10 Poor

Roger

Traveled with family and small children, Business traveler
Decent place but fire alarm went off around 1:30am for about 2 hrs.. Couldn't get a discount since it had been booked through expedia
Stayed 1 night in Mar 2024

4/10 Poor

David

Business traveler
Disliked: Cleanliness
Room 235 is noisy and you have a 15.00 per night parking fee when booking it appeared to be free but is not
Stayed 1 night in Mar 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stuff
Stayed 1 night in Feb 2024

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old run down
Stayed 1 night in Feb 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service
Good staff
Stayed 4 nights in Feb 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stuff people
Stayed 1 night in Feb 2024

8/10 Good

kenneth

Stayed 1 night in Feb 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy but nice rooms and amenities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice stuff
Stayed 1 night in Feb 2024

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jan 2024

8/10 Good

Kristina

Stayed 1 night in Jan 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff Are great
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best for me yet super clean very nice people enjoyed it very much room was very well equipped will definitely stay again
Stayed 2 nights in Jan 2024

4/10 Poor

Jennifer

Our room and the hallways smelled like stale cigarette and weed smoke. There was red staining on the bathtub like it wasn’t properly washed. WiFi was non existent. If you park anywhere but the front when you check in, the security will give you a warning for that. The only pluses were the microwave fridge, and plentiful garage parking.
Stayed 1 night in Jan 2024

6/10 Okay

Virginia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We were surprised that we had to pay even for handicap parking! Don’t know if that is legal in CA
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Stayed 1 night in Jan 2024

10/10 Excellent

Yumi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Susie

Stayed 1 night in Jan 2024

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kristy

Stayed 1 night in Jan 2024

10/10 Excellent

Malik

Traveled with partner
Liked: Amenities
Stayed 5 nights in Dec 2023

10/10 Excellent

Niesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Catherine

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel was clean and comfortable, with nice decor. However, our room was not cleaned after our first night, and we checked out as planned after our second night. This is the reason for the "poor" and "average" ratings above. The desk staff was efficient, pleasant, and attentive.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

RENEE M

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Elaine

Traveled with partner, Traveled with family
Liked: Amenities
This hotel was clean and comfortable. I feel this property was a great value for the money. I would definitely stay here again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Antonio

Stayed 3 nights in Dec 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good property
All that we needed including breakfast. Good value, good location.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very comfortable. Staff professional
Stayed 2 nights in Dec 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here and thoroughly enjoyed it. I would highly recommend this facility to my friends. It is close to the freeway and in a very nice area.
Stayed 1 night in Dec 2023

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NOTHING
Stayed 4 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was great, clean and really nice rooms!
Stayed 1 night in Dec 2023

10/10 Excellent

Kirill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

STANLEY

Liked: Cleanliness, staff & service, property conditions & facilities
The ease of getting to my room from the garage. It was very quiet at the hotel. I would recommend this property to friends & family.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

10/10 Excellent

Esmail

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jerry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not able to find our reservation made through hotels.com
Stayed 1 night in Dec 2023

10/10 Excellent

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023