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Reviews of SureStay Plus Hotel by Best Western Point Richmond

2.5 out of 5
SureStay Plus Hotel by Best Western Point Richmond
915 W Cutting Blvd, Richmond, CA

Reviews

7.6

Good

Rating 10 - Excellent. 319 out of 1000 reviews" "
Rating 8 - Good. 366 out of 1000 reviews" "
Rating 6 - Okay. 157 out of 1000 reviews" "
Rating 4 - Poor. 77 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Heather

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Maybe ok for one night but too close to the road and loud in a location that didnt feel safe to me
Stayed 2 nights in Apr 2024

10/10 Excellent

Sagar, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, free parking, complementary breakfast, active and friendly staff!
Stayed 4 nights in Apr 2024

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamed to be safe and easy for getting to. Clean and friendly.
Stayed 2 nights in Apr 2024
Response from Jpetrow on Apr 8, 2024
Thank you

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband really Enjoyed our stay at this Hotel The young lady who attended us To get us settled into our room was amazing.. Asked for a non-smoking room It was clean Bathroom was Clean, I loved the mirror Perfect for pictures. Also, the heater warmed up the room so quickly. The bed was amazingly comfortable Your body Literally melts into the bed. Didn't even want to wake up for check out time. Didn't actually make it to the breakfast, Maybe next time, just slept in Overall a very great stay much needed time together thank you so much. One thing, however, I would recommend if I can is the pillow cases, Check them out A bit more thoroughly. I know it's hard to keep stains away, especially on white sheets. But I brought my own pillow cases other than that, everything was great.
Stayed 1 night in Apr 2024
Response from Jpetrow on Apr 8, 2024
Thank you I will share this positive feedback with all employees

10/10 Excellent

Sierra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Jpetrow on Apr 8, 2024
Thank you

6/10 Okay

Elisama

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The only thing was that the train was really loud at night, other than that everything was good!
Stayed 1 night in Mar 2024
Response from Jpetrow on Apr 8, 2024
Thank you

8/10 Good

CHIKUEN, Alhambra

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness
It's right next to freeway exit, pretty noisy, they even provided ear plugs. The room is specious and clean, mattress is good. Come with breakfast between 6a-9a, nothing fancy but sufficient. The area just give you an uncomfortable feeling, I didn't see anything weird but just not letting me feel safe.
Stayed 1 night in Mar 2024
Response from Jpetrow on Apr 8, 2024
Thank you

10/10 Excellent

Lizette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jpetrow on Apr 8, 2024
Thank you

10/10 Excellent

Richard

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truck parking,breakfast in the morning, close to dining we're a major plus. Night time activities a bit sketchy but nothing harmful. As a driver my crew and truck are first priority. We walked to dinner and weren't kept awake
Stayed 1 night in Mar 2024
Response from Jpetrow on Mar 13, 2024
Thank you

10/10 Excellent

Jae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs here are super friendly especially the guy who worked at the front desk during his grave yard shift. He went above and beyond and he was very helpful. The room was clean and the bed was comfortable. I asked the front desk to place me away from the train tracks and he was very accommodating. But it’s hard to avoid the noise of the freeway. They do provide ear plugs for the noise. The breakfast was okay. They have a DIY waffle maker which is pretty cool. Overall, I enjoyed the stay and this place is very affordable. The best 2 star motel I’ve ever stayed in. Kudos to the staff!!!
Stayed 1 night in Mar 2024
Response from Jpetrow on Mar 11, 2024
Thank you

10/10 Excellent

Angel

Stayed 3 nights in Feb 2024
Response from Jpetrow on Mar 11, 2024
Thank you

10/10 Excellent

James

Stayed 1 night in Feb 2024
Response from Jpetrow on Mar 11, 2024
Thank you

10/10 Excellent

Alejandro

Stayed 2 nights in Feb 2024
Response from Jpetrow on Feb 23, 2024
Thank you

4/10 Poor

Vanesa

Traveled with family
Disliked: Property conditions & facilities
The bed was bad and noisy old bed couldn’t sleep good
Stayed 1 night in Feb 2024
Response from Jpetrow on Feb 23, 2024
Sorry about bed

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024
Response from Jpetrow on Feb 23, 2024
Thank you

2/10 Terrible

Mary N

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jpeteo on Feb 6, 2024
I look into your reservation

8/10 Good

Jennifer Pei Ru

Stayed 1 night in Jan 2024
Response from Jpetrow on Mar 24, 2024
Thank you

10/10 Excellent

Gilberto

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Jpetrow on Feb 6, 2024
Thank you

10/10 Excellent

Cedrick

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in Jan 2024
Response from Jpetrow on Feb 6, 2024
Thank you

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jpetroe on Feb 6, 2024
Thank you

10/10 Excellent

Cedrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from Jpetrow on Feb 6, 2024
Thank you

4/10 Poor

Paul

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The friendliness of the staff was not enough to overcome the conditions of the place. This hotel is not in a very safe area. This hotel is worn out. The shower slopes towards the toilet, and the toilet slopes towards the shower. If you are looking for a 2-star hotel. This is what you will get.
Stayed 4 nights in Jan 2024
Response from Jpetrow on Feb 6, 2024
We will look into the shower and toilet issue

10/10 Excellent

Lucas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a good place to get some rest and get work done. Good Wifi and large desks.
Stayed 5 nights in Jan 2024
Response from Jpetrow on Jan 23, 2024
Thank you

10/10 Excellent

Siarhei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Jpetrow on Jan 23, 2024
Thank you

6/10 Okay

Roy

Traveled with family and small children
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Jpetrow on Jan 15, 2024
Thank you

10/10 Excellent

Jenerro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jpetrow on Jan 15, 2024
Thank you

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely impressed. This has to be the best hotel in Richmond.
Stayed 1 night in Dec 2023
Response from Jpetrow on Jan 15, 2024
Thank you

2/10 Terrible

Kenya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jpetrow on Jan 15, 2024
Sorry about your stay

8/10 Good

Siarhei

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Jpetrow on Jan 15, 2024
Thank you

2/10 Terrible

HANZHANG

Disliked: Staff & service, property conditions & facilities
Too noisy
Stayed 1 night in Dec 2023
Response from Jpetrow on Jan 15, 2024
Sorry to hear about your stay

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were great, clean. Outside was sketch..
Stayed 1 night in Dec 2023
Response from Jpetrow on Jan 15, 2024
Thank you

8/10 Good

Phillip

Stayed 1 night in Dec 2023
Response from Jpetrow on Jan 15, 2024
Thank you

8/10 Good

Gabriela

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jpetrow on Jan 15, 2024
Thank you

8/10 Good

Lilly

Stayed 1 night in Dec 2023
Response from Jpetrow on Jan 15, 2024
Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Diamond in the rough
Love the hotel tea. From Katrina(?) at the late night check in to the day shift next day and the dining room lady. Room was really clean. Bed was comfortable. Room interior was modern for the age of the building. Pool looked clean. Compared to some experiences I have had, this was fantastic! The team running this hotel can the Wyndham in Los Angeles a thing or three about the meaning of clean and non-smoking. Recommended!!
Stayed 1 night in Dec 2023
Response from Jpetrow on Jan 15, 2024
Thank you I will share this with my team .

6/10 Okay

Ricardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was going well until someone try coming into my room in the morning.
Stayed 1 night in Dec 2023
Response from Jpetrow on Jan 15, 2024
Sometimes guest get wrong room and try to use key .

2/10 Terrible

Victoria

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
CAUTION -- I strongly recommend NEVER staying here. There was what appeared to be blood splatter (!!) on the ceiling of my room...When I told the front desk gal, she didn't bat an eye. Just shrugged & said "sorry". Sketchy area, terrible location right near busy highway.
Stayed 1 night in Dec 2023
Response from Jpetrow on Jan 15, 2024
Hello we checked room didn’t see anything sorry to hear about your stay . We wish we could do something about noise from street but we can not change that .

10/10 Excellent

Demetrius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Response from Jpetrow on Feb 6, 2024
Thank you

8/10 Good

Mayra

Stayed 1 night in Dec 2023
Response from Jpetrow on Jan 15, 2024
Thank you

6/10 Okay

Jenerro

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Jpetrow on Jan 15, 2024
Thank you

10/10 Excellent

Jesse

Stayed 6 nights in Dec 2023
Response from Jpetrow on Jan 15, 2024
Thank you

6/10 Okay

Crystal

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
As a woman traveling by herself, I felt unsafe to stay. This was not what I was expecting. I decided not to stay, unfortunately I wasn't able to get my money back because I booked through a third party.
Stayed 2 nights in Nov 2023
Response from jp on Dec 6, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from jp on Dec 5, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool night staff friendly rooms are always nice a clean can’t complain a the price’s are good an establishment up the way charges more then SureStay.
Stayed 1 night in Nov 2023
Response from jp on Dec 5, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gabriela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from jp on Nov 29, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Conrad

Stayed 1 night in Nov 2023
Response from jp on Dec 5, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Diane

Traveled with partner
Disliked: Amenities
Was noisy and breakfast was very limited
Stayed 2 nights in Nov 2023
Response from jp on Nov 15, 2023
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Cameron R, Hazel Crest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly helpful and professional.
Stayed 2 nights in Nov 2023
Response from jp on Nov 15, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lizette

Stayed 2 nights in Nov 2023
Response from jp on Dec 5, 2023
Thanks for staying with us. We appreciate your feedback!