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Reviews of Motel 6 Walnut Creek, CA

2 out of 5
Motel 6 Walnut Creek, CA
2389 N Main St, Walnut Creek, CA

Reviews

7.2

Good

Rating 10 - Excellent. 238 out of 954 reviews" "
Rating 8 - Good. 314 out of 954 reviews" "
Rating 6 - Okay. 209 out of 954 reviews" "
Rating 4 - Poor. 105 out of 954 reviews" "
Rating 2 - Terrible. 88 out of 954 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Natalie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Xum Franco

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We booked two rooms, for my sister and another room I shared with my brother. When we arrived to check in, we were told my sister's room had a maintenance issue and she was moved to a different room. The room she got was old was clean, but we noticed one of the lights wasn't working. We checked the bulb and we noticed a light bulb was actually missing from the socket and it was very strange that in the socket was a sealed pack of Marlboro cigarettes. We don't smoke so we called the front desk and we gave the cigarettes to the maintenance guy who put a working bulb in and got the light working. My brother and I walked in our room and we noticed our bathroom light also wasn't working. We called the manager and she came over and checked, and flicked the light switch a couple of times, and she said "Yup, your bathroom light isn't working". And then she also noticed that the bathroom ceiling also had black mold, so she told us she couldn't let us stay in this room. We were glad that she was the one who noticed, and she moved us to a different room, but it was smaller since there were no other "working" rooms available. So, she had to move the small fridge and microwave into this smaller room, because we paid for a room with a fridge and microwave. The rooms were old and the sink and the bathtub were dirty or stained. Our bathroom sink was also clogged (which they fixed). My sister's room was facing the street and she said it was loud at night, she could hear people talking outside
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on Apr 22, 2024
Hi Xum Franco,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

10/10 Excellent

Eileen

Traveled with family
Liked: Staff & service, amenities
I love the pool even though it's too cold to use right now. The facility was nice. I love that there's only two levels. Parking was easy and plenty but I do wish they had more than two handicap parking places in the back parking area. The room was nice and comfy. The walls are very thin. The ppl above my room were very noisy until about 11pm then began again around 4am. The staff were very nice!!!!!!! There were some cons as I mentioned but this is no high scale motel. Even if it were, nothing is perfect. I highly recommend this place. I will return.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi EileenThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

John

Stayed 3 nights in Mar 2024

8/10 Good

Dawn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling with our dog, and this was a great place for an overnight stay. Easy access to the great restaurants and shopping in Walnut creek. The staff was very friendly.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Mar 19, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly
Stayed 5 nights in Feb 2024
Response from Brand Experience Team on Mar 11, 2024
Hi Joseph,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a night or two. They had a good vending machine with options of food and hygiene products. Ice machine in the facility and WiFi and cable. Would recommend to bring your own shower products like shampoo, conditioner and so on. That was no provided.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 11, 2024
Hi Luis, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

Beverly Ann

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were extremely friendly. The smell of the room was unpleasant. There was fighting going on outside my room. It was very loud and scary
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Mar 11, 2024
Hi Beverly Ann,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

2/10 Terrible

Cory

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and worn out furnishings. Bugs in room. Unfriendly girl at counter. Fire alarm falling off wall. Lack of ammenities in room, no hair dryer, shampoo, coffee maker - basically just a bed and a tv and a run down bathroom.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi Cory,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
floors were
Stayed 3 nights in Feb 2024
Response from Brand Experience Team on Mar 6, 2024
Hi James,Thank you for positively rating your stay!Lilith#Team6

4/10 Poor

F

Disliked: Staff & service, amenities, property conditions & facilities
The room was dark, even with all the lights on. The mattress was horrible. It really needs to be replaced. The woman that cleaned the room seemed angry when I asked for new sheets. The water pressure was very low.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 29, 2024
Hi F,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Richard Del

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 23, 2024
Hi Richard Del,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

Samson

Disliked: Cleanliness, property conditions & facilities
Dindn’t like it
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Carla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 7, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Lisamarie

Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service, property conditions & facilities
A woman whom I’m assuming maybe living there..? She was screaming and cussing her head off at 2:30 am while walking by everyone’s rooms. I didn’t get any sleep. The busy road is noisy and I could hear the other people in their rooms. Never going back. I should have stayed at Marriott.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Benjamin, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

D

Business traveler
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Karen

Stayed 4 nights in Dec 2023

8/10 Good

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As Motel 6 goes, pretty good. One inconsiderate guest, but the people were very sweet.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 2, 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Roberto

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lawrence

Liked: Cleanliness, property conditions & facilities
It’s a Motel 6
It’s a Motel 6. Little noisy, clean but dated, bed not so comfortable
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 2, 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stayed at Motel 6
it was fine and clean. I had to leave a night early as I had an emergency. I didn't have time to explain this to the front desk so i left my key with her since she was busy with another person. close to where I had to go.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 23, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Gueorgui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 19, 2023
Hi Gueorgui, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

6/10 Okay

Tyrone

Traveled with group
Liked: Cleanliness, staff & service
I advised management of the backup in both the shower and wash basin but it was not fixed.The location is easily accessible to convenient stores.
Stayed 3 nights in Dec 2023
Response from Brand Experience Team on Dec 19, 2023
Hi Tyrone, Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Larry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Clemente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Anna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room floors need to be mopped, not just swept, and the counters wiped down. Also, there was not hot water available; however, I could not afford to fit the bill for another hotel last-minute, then wait up to 14 days for a refund from Motel 6. I feel like I should get a comp to try Motel 6 again; and hopefully, have a much more comfortable stay.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Anna,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Jed

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
BUILDING WAS IN POOR CONDITION, NO HOT WATER,
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Dec 5, 2023
Hi Jed,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

GRANITE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Ken

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Nov 21, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

James

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No Hot Water
No hot water….really! Too late to. Book elsewhere!
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 21, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service
Slanted bed and no hot water
The front desk called us in the morning to tell us there was no hot water. We appreciated the call, but not having hot water wasn’t the worst part about the place. The bed felt like it was sloped away from the wall.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 21, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Mauly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything clean, easy and restaurants nearby
Stayed 1 night in Nov 2023
Response from Nancy Y. on Nov 21, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
great location.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 7, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 7, 2023
Hi Thomas, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

6/10 Okay

Lisa

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Support on Nov 2, 2023
We are deeply sorry for any inconvenience you may have encountered, and we want to assure you that your feedback is of utmost importance to us.

6/10 Okay

Nelson, West Covina

Liked: Staff & service
Property and room was showing its wear, but the staff was friendly and efficient and the bed was comfortable. Traffic noise was a bit of an issue, but i was able to get good rest.
Stayed 2 nights in Oct 2023
Response from Guest Support on Nov 2, 2023
We are deeply sorry for any inconvenience you may have encountered, and we want to assure you that your feedback is of utmost importance to us.

8/10 Good

Gene

Stayed 1 night in Oct 2023

10/10 Excellent

Armondo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motel 6 that we stayed was nothing fancy but very friendly staffs and she was very helpful if we needed anything. Thank you.
Stayed 2 nights in Oct 2023
Response from Guest support on Oct 23, 2023
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

8/10 Good

Alex

Traveled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Oct 2023
Response from Guest support on Oct 18, 2023
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

8/10 Good

Reginald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest support on Oct 17, 2023
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

4/10 Poor

Edward

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
They were unable to produce a statement or receipt for my stay, claiming that it had to come from Expedia. They couldn't even tell me how much I had paid. The place is run down. No fridge in the room. No Kleenex. The light over the sink is so dim. The mattress is soft. The noise from the freeway is very loud.
Stayed 1 night in Oct 2023

10/10 Excellent

Nicole

Liked: Staff & service
Very helpful and friendly staff.
Stayed 1 night in Oct 2023
Response from Guest support on Oct 16, 2023
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

8/10 Good

Vinicius

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest support on Oct 16, 2023
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

2/10 Terrible

Ines

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken towel holder, holes in the bathroom door. Bath tub dirty, smell of smoke in the room, in a conclusion to you get what you pay for. I will not come back.
Stayed 1 night in Oct 2023
Response from Guest support on Oct 9, 2023
We are deeply sorry for any inconvenience you may have encountered, and we want to assure you that your feedback is of utmost importance to us.

6/10 Okay

Karl

Business traveler, Traveled with family
.
Stayed 1 night in Oct 2023
Response from Guest support on Oct 9, 2023
We are deeply sorry for any inconvenience you may have encountered, and we want to assure you that your feedback is of utmost importance to us.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest support on Oct 4, 2023
We are happy to hear that you enjoyed your stay! Thank you for your positive feedback.

6/10 Okay

Karina

Stayed 3 nights in Sep 2023
Response from Guest support on Oct 17, 2023
We are happy to hear that you enjoyed your stay! Thank you for your feedback.