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Reviews of Residence Inn by Marriott Pleasant Hill

3 out of 5
Residence Inn by Marriott Pleasant Hill
700 Ellinwood Way, Pleasant Hill, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 130 out of 242 reviews" "
Rating 8 - Good. 64 out of 242 reviews" "
Rating 6 - Okay. 26 out of 242 reviews" "
Rating 4 - Poor. 14 out of 242 reviews" "
Rating 2 - Terrible. 8 out of 242 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Christine

Stayed 3 nights in Mar 2024

10/10 Excellent

Mohsen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Clean
Stayed 10 nights in Feb 2024
Response from Jessica on Mar 19, 2024
Thank you for staying with us! We are glad you enjoyed your stay and hope to have you back soon!

8/10 Good

Grigore, Corona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are really big, clean and easy parking
Stayed 3 nights in Feb 2024
Response from Brittany D. on Mar 4, 2024
Greetings Grigore, Thank you for your review. I am glad you enjoyed your stay!

10/10 Excellent

ROSARIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Brittany D. on Jan 15, 2024
Thanks Rosario! We hope to see you again soon.

4/10 Poor

Karin

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I made my Reservation for the Christmas weekend TWO months in advance! The Reservation department screwed up my reservation and had to contact me MULTIPLE TIMES to get my request for a downstairs room correct! They stated that I requested a handicapped room during multiple calls, which I did not. I just wanted a downstairs room. I ALSO requested a room AWAY from the freeway due to the extremly loud traffic all day and very late into the morning, every day. My children have been bothered by this many times before. When I called the morning of the reservation, as instructed by their Management, to CONFIRM that we would get a room away from the freeway, the person I spoke with ASSURED me that issue would "Not Be A Problem!" When we arrived and checked in, we received a Handicapped room (which I had told them I DID NOT NEED Multiple Times) but...you probably already guessed it...WE WERE IN A ROOM RIGHT NEXT TO THE FREEWAY
Stayed 3 nights in Dec 2023
Response from Brittany D. on Jan 15, 2024
Hi Karin,Thank you for your feedback. We do our best to accommodate room requests and I sincerely apologize that we weren't able to get you in the area you preferred. I do hope to see you next time you are in the Pleasant Hill area, so we can make your next stay more enjoyable. Feel free to reach out to me directly at the hotel.

2/10 Terrible

Annette

Stayed 1 night in Dec 2023
Response from Brittany D. on Jan 15, 2024
Annette, I am sorry to see that your stay was less than enjoyable. I hope next time you are in the area you allow us the opportunity to give you a more memorable stay.

10/10 Excellent

Christopher

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

6/10 Okay

Cathe

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

GARRY

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Arnold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay very comfortable great room set up great breakfast take a morning walk see wild turkeys waking around beautiful area.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice, clean and quiet. We had a very enjoyable stay.
Stayed 1 night in Sep 2023

2/10 Terrible

Kate

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Brittany D. on Sep 10, 2023
Greetings Kate,I am really sorry to see that your recent stay was not enjoyable. I would like to understand a bit better to see what we can do to make it right. Please feel free to reach out to me at the hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep dogs on a leash . I was almost attacked.
I was almost attacked by a vicious pet a guest did not keep on a leash. I was terrified. When I went to tell the hotel staff about it the doors were locked and no staff anywhere in sight. Other than that the place was wonderful.
Stayed 1 night in Aug 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually did not even stay here. I made a reservation as I needed to take my child to an appt in PH. The next day I had to cancel as she was not going to be able to travel. Of course this facility refused to refund….that’s fine I bought insurance, however that won’t help because despite the fact that I called Expedia and asked to cancel they did not cancel and now o have no recourse. I went on line and tried to work with an agent who had poor English skills, refused to transfer me to another agent or supervisor and made me so furious. I did everything according to policy and they say they can’t fix it. Don’t buy their insurance it’s a scam. Don’t use Expedia…just call the place direct lesson learned.
Stayed 1 night in Aug 2023

8/10 Good

Ruby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge for parking and don’t disclose it to you. There’s plenty of street parking for those interested. Nice area. Nice hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight
Room was clean and cool when we checked in. Right near the freeway but couldn’t hear it with door and windows closed. Appreciated the kitchen and essentials.
Stayed 1 night in Jul 2023

8/10 Good

Constance P

Liked: Cleanliness, staff & service, property conditions & facilities
Great Place
Stayed 2 nights in Jul 2023

8/10 Good

Misty

Stayed 1 night in Jun 2023
Response from Brittany D. on Jul 3, 2023
Misty, thank you for your feedback! We hope to see you back in Pleasant Hill soon.

8/10 Good

Mariana

Stayed 1 night in Jun 2023

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was nice, room was spacious
Stayed 1 night in Apr 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Varley’s Review
I met a client for dinner. After dinner, I went to the hotel to check in. The man at the front desk was nice and friendly. He gave me a great room. Thank you.
Stayed 1 night in Apr 2023

4/10 Poor

James

Stayed 1 night in Apr 2023

10/10 Excellent

Nilly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy
Would rather not be charged for parking and hotel is awesome but a little expensive even for just one night but all in all it was very cozy i will stay again
Stayed 3 nights in Feb 2023
Response from Brittany S. on Feb 14, 2023
Hi Nilly, I appreciate your feedback and I am glad you enjoyed the hotel. We hope to see you back again soon!

6/10 Okay

Kara

Traveled with family
Liked: Staff & service
This property is not as nice as the most residence inn by Marriott. It looks like an old apartment complex behind another apartment complex. The rooms are dated with popcorn ceiling and need some maintenance. Our bathroom was very old with a heater panel door that was not closed all the way. Our first room was right on the highway and it was so loud we had asked to be moved. Staff was kind and helpful. Would not stay here again.
Stayed 1 night in Feb 2023
Response from Brittany S. on Feb 14, 2023
Hi Kara, thank you for your feedback about the condition of our rooms. I am sorry that your stay was not as you expected. I am happy to hear our staff was able to accommodate you in a room that was less noisy. I do hope that you choose to stay with us in the future.

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

4/10 Poor

Malachi

Stayed 1 night in Jan 2023
Response from Brittany S. on Jan 31, 2023
Dear Malachi-- I am sorry to see your score reflecting a poor experience. Please reach out to the hotel directly so we can make things right.

10/10 Excellent

Jim

Stayed 1 night in Dec 2022

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stayed there. Place was very comfortable and we were able to enjoy the fireplace which was nice. Staff were very friendly and pleasant.
Stayed 2 nights in Dec 2022

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, close to the freeway. I would definitely stay here again, and I would definitely recommend it.
Stayed 2 nights in Dec 2022

4/10 Poor

Teryn

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room smelled like someone passed gas, awful! We had to leave our door open for over an hour once we got in because it smelled so terrible. We think it might be the AC/Heat, because when it would kick on it would stink again. We shut off the system and froze all night instead because that was better than the smell. Our dishwasher was running when we got in which was weird. The beds are horrible (both the king and pull out bed). Overall just not a good clean feeling here, carpet felt dirty, our bathroom wall was cut into, the shower soap trays were so gross. And the most unsettling… there are popcorn ceilings. Overall we are incredibly disappointed, this was so much money and we certainly will not be staying here again. :(
Stayed 1 night in Dec 2022

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was located conveniently around super markets and very close to the mall
Stayed 3 nights in Oct 2022

6/10 Okay

Michael

Stayed 1 night in Oct 2022

10/10 Excellent

namsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious room, good customer service
The room was clean and spacious (as far as hotels go). I enjoyed having a kitchenette so I could prepare a few simple meals. Parking near my room was available and I felt safe traveling solo. I’d stay there again.
Stayed 3 nights in Sep 2022

4/10 Poor

Jannette

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Update property change! We are expecting that they have hot tub in the pool area. Update the changes in website property deposit is too much.
Stayed 1 night in Jul 2022

10/10 Excellent

Thomas E

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I needed to arrange for a late check in. The recorded person guiding you at the direct hotel number to get to the front desk was horrible, obnoxious and made it very difficult. The hotel itself and the staff were great but the phone contact experience was so memorably bad I’ll never stay here again.
Stayed 1 night in Jul 2022

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
The staff is extremely helpful and eager to make your stay confortable.
Stayed 12 nights in Jun 2022

10/10 Excellent

Corrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. Perhaps add a couple more Leanr Cuisine choices and hard cider
Stayed 5 nights in Jun 2022

10/10 Excellent

Juldan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience!
Stayed 8 nights in May 2022

10/10 Excellent

Shannon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed many times and love it. If you are a traveler who has stayed previously just know that they got rid of the hot tub, still have pool though.
Stayed 1 night in Mar 2022

6/10 Okay

Alicia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

10/10 Excellent

Lindsay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect, exactly what we needed. Clean and functional
Stayed 1 night in Jan 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021