Ratings based on 481 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hendersonville nc
On our way homePosted Sep 22, 2017
Carpet in thour room was old and worn with what looked like a lg burnt spot. Ac hand been fixed to where it would not go below 70. Ac was off when we checked in and never got lower than 75. Reported to front desk didnt seem to matter. When checking out young lady at the desk was no help at all with a request to ck for any chgs to our credit card. Seemed we were an inconvience to her.
Comment from Hotel Management
Oct 16, 2017 by Cindy, Hotel Management
Thank you for choosing the Springhill Suites Concord, and thank you for taking the time to provide us with feedback about your stay. Our goal here at the Springhill is to provide all of our guests with a clean comfortable room and exceptional customer service. I apologize that we did not accomplish that goal during your stay. I assure you that the inconveniences that you experienced are not a common occurrence at our hotel. I have addressed the housekeeping and air conditioner issue with my staff and we are all truly sorry for the oversight. I do hope you stop by and give us another try when your in the area. I would like a second chance to change your impression of us. Our guest impressions are everything. Thank you again for staying with us at the Springhill Suites Concord. Cindy Wood General Manager
for Everyoneby A verified traveler from Florida
Close to Concord regional airportPosted Sep 9, 2017
Needed a place to stay that was close to the Concord airport. I have stayed at a Marriott Springhill suites before in a different state & found it amazing. This particular Springhill suites was not as updated or clean as my past experience, but fit the bill for what I needed.
for Everyoneby A verified traveler from concord, nc
Very clean hotel and the staff were helpful.Posted Aug 17, 2017
Pros: large rooms and comfortable beds.
Location: I was near Concord Mills Mall and lots of restaurants. i was on business in downtown charlotte so it was convenient as well.
I stayed at the hotel for business. I was allowed to check in earlier and the room was very clean. I thought all of the staff from the front desk to the maid service were extremely pleasant.
for Everyoneby A verified traveler
Charlotte Motor Speedway and PNC PavilionPosted Aug 11, 2017
The hotel was in perfect location for our visit to Charlotte. We will be back the next time we visit.
Posted Jul 22, 2017 on Hotels
by A verified traveler
Posted Jul 18, 2017 on Hotels
Room smelled of cigarette smoke.
by A verified traveler
Posted Jul 14, 2017 on Hotels
Quiet, convenient and very cleanPosted Jul 9, 2017 on Hotels
The staff was very friendly, quick check in/out and several breakfast choices. Very convenient location to the PNC Music Pavillion, with a great selection of shopping and restaurants close by. Will definitely consider staying here again when attending concerts. The location keeps you out of the hustle and bustle of downtown and interstate traffic.
Posted Jul 3, 2017 on Hotels
Posted Jun 19, 2017 on Hotels
Excellent service. Reception staff very friendly. Breakfast delicious. Would stay here again in future