Posted Jan 13, 2017
Kid friendly, breakfast it's great, chef is quick/accurate to prepare your food. Didn't like the fact that I could hear all the noise people next door were making (laughing and even just talking) Never being to a hotel were i hear next door neighbors. Friendly housekeeping personnel. Great amenities. Front office staff seem to not be knowledgeable of their job. For example I asked if they had a shuttle available so I could use to go to the shopping center across, the lady said she didn't know, she had to wait on her supervisor to find out. I had trash in my room one day that I didn't get room service and I asked the guy if there was a dumpster where I could throw it, he wasn't sure....he said he would ask someone else he didn't know. Then, whomever that was told him to let me know that I could bring the trash to the front desk and that they would take care of it after, really? I was going to walk downstairs with bags full of trash? I mean these bags are super flimsy. I also asked on a different day how much were a bag of candy and the lady said she didn't know but would add it to my total whenever I check out.....well, my question was the price, besides shouldn't you ask if I want it to be added to my bill versus just telling me? Gotta give options to customers not tell them what to do. Also, they offer a crib if you need one and really you get a playpen/playard.