Exterior

Reviews of Red Roof Inn Atlanta Airport NE - Conley

2 out of 5
Red Roof Inn Atlanta Airport NE - Conley
3140 Moreland Ave, Conley, GA

Reviews

6.6
Rating 10 - Excellent. 83 out of 425 reviews" "
Rating 8 - Good. 130 out of 425 reviews" "
Rating 6 - Okay. 83 out of 425 reviews" "
Rating 4 - Poor. 56 out of 425 reviews" "
Rating 2 - Terrible. 73 out of 425 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

8/10 Good

Dari

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, not always the case with the cheaper hotels. Bathtub drained very slow, but everything else was in good order (older, but clean). Would stay there again.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t even have towels or wash clothes
Stayed 2 nights in Mar 2024
Response from Olivia RediResponse Specialist on Apr 2, 2024
Hello Jessica, Thank you for taking the time to tell us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am disappointed that your experience did not meet your full expectations, as you indicated that they did not have towels or wash clothes. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Daniel

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
They had me go to three different rooms all stank like cigarettes and weed. Sketchy area and the reception table has glass protecting the worker from customers. Very sketchy area. The host took 30 minutes to check me in. I got a full refund and left.
Stayed 1 night in Mar 2024

10/10 Excellent

Danny, NORFOLK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and accessible but shuttle service was not available my only concern
Stayed 1 night in Mar 2024

10/10 Excellent

Yichao

Stayed 2 nights in Mar 2024
Response from Gabrielle RediResponse Specialist on Apr 9, 2024
Thank you for taking a moment to leave a review, Yichao. The staff and I at the Red Roof Inn Atlanta Airport NE - Conley appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Excellent

Hope

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and simple had great customer service
Stayed 1 night in Mar 2024

8/10 Good

Airies

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was easy to acces .
Stayed 3 nights in Feb 2024

2/10 Terrible

Aria

Disliked: Cleanliness, staff & service, amenities
Can't believe that business is still running. Go ahead and keep my money, but everyone should know these people are violating your privacy while scamming from you, and while doing that, they are failing hygiene standards and regulations, while putting the customer at risk, if they do complain.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Its OK for a quick stay
Stayed 4 nights in Feb 2024

10/10 Excellent

TA

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FINE FOR THE PRICE
Stayed 1 night in Jan 2024
Response from Adraine Rediresponse Specialist on Jan 20, 2024
Hello Jennifer,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY and I appreciate your 4/5 score following your stay. It is great to read that you were pleased with the price for the room. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management

8/10 Good

Jeffrey

Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on Jan 17, 2024
Hello Jeffrey, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

A.J.

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on Jan 12, 2024
Hello A.J, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sharma RediResponse Specialist on Jan 12, 2024
Dear Valued Guest, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lady at the front desk was very nice and helpful the facility is clean and quiet and kept up
Stayed 1 night in Dec 2023

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Sergei

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this Hotel ! We reserved 2 night stay. Second day we left early in the morning and when returned back to the hotel late night there were no towels nor bedsheets and pillowcases, just bare mattress. When I contacted the hotel they refused provide anything until the manager comes in the morning.

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Nov 2023

6/10 Okay

Kathrine

Traveled with family and small children
Disliked: Cleanliness
People was nice
Response from Oniel Rediresponse Specialist on Nov 2, 2023
Hi Kathrine,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our staff to be nice. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Meghan, West Palm Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can truly say the other reviews giving this location 1 star isn’t at all what I found. The room was very clean, neat and everything worked. I was also able to check in a little earlier as it was already available, which I appreciated greatly. The parking is easy and it was quiet (outside of the normal hearing other doors close at times). No complaints. Thanks again
Stayed 2 nights in Oct 2023
Response from Oniel Rediresponse Specialist on Nov 2, 2023
Hi Meghan,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our hotel, its convenience and of course its cleanliness. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Oniel Rediresponse Specialist on Nov 2, 2023
Hi Marcus,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Marcus

Stayed 1 night in Oct 2023
Response from Olivia RediResponse Specialist on Nov 18, 2023
Thank you, Marcus, for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Bob

Liked: Staff & service, property conditions & facilities
Nice place if you just need a good bed
Stayed 1 night in Sep 2023

8/10 Good

Tecorlia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Luis

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The place smell like cigarettes, the ac was making weird sounds, the fridge was broken, I wouldn't recommend this place
Stayed 2 nights in Sep 2023

8/10 Good

Efrem

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very nice and kind
Response from Olivia RediResponse Specialist on Nov 18, 2023
Thank you, Efrem, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am glad you found our staff to be nice and kind. At Red Roof, we hope to continue to provide great experiences for you.Thank you again for sharing your experience with us. We would love to see you again at any one of our Red Roof locations. Sincerely, OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Chris

Business traveler
Disliked: Staff & service
If you’re a commercial truck driver & for whatever reason need to stay longer than 5 days this is NOT the place for us. They lie about being willing to make accommodations for us truck drivers especially if you’re Black.. Stayed 9 nights (originally booked 6 nights they called after receiving my RSVP from Expedia, complaining they not an extended stay I explained that I’m a truck driver & will be putting my truck in the shop they said they make exceptions for driver that changed after they saw I was black . I rebooked for an additional 5 nights bc truck still in the shop & they canceled my booking after 3 nights) bc my truck in the shop at Richard Kerns. Paid for every night thru Expedia, never caused any issues or problems, respectful anything I encountered staff.
Stayed 3 nights in May 2023
Response from Olivia RediResponse Specialist on Nov 18, 2023
Hello Chris, I appreciate you sharing your feedback following your stay at the Red Roof Inn Atlanta Airport NE - Conley. I was saddened to read that your stay fell short of your expectations, due to the issues you highlighted. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof's goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you. To uphold our company’s high standards, your comments will be reviewed by staff in an effort to ensure you experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

David, Miami

Business traveler
Liked: Staff & service
ok
Stayed 1 night in Apr 2023
Response from Olivia RediResponse Specialist on Nov 18, 2023
Thank you, David, for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Sonia

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very strong cigarette smell
Stayed 1 night in Apr 2023
Response from Olivia RediResponse Specialist on Nov 18, 2023
Thank you, Sonia, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am disappointed your experience fell short due to the strong odor you encounter. Please accept our sincerest apologies for the impact this had on your stay and can assure you this this is not reflective of our usual standards. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you, so your comments will be reviewed by staff, in an effort to ensure you experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Poor

Krystal

Traveled with family and small children, Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The biggest problem was the men openly selling hard drugs right outside our door. They had a scale and their product in plain view and made a sale three feet away from my 11 year old daughter as we were trying to enter the room. The room next to ours was being occupied by a working woman (based on what I heard her saying) and men were coming and going all night. You can hear everything happening outside and next door. It was hard to get any sleep. There were men doing drugs in the parking lot. There is a small bar located in the building between the office and the rooms. It has the potential to be a dangerous place. The pet relief area is small and not very accommodating for people who use wheelchairs or other mobility devices. The floor was sticky, but the rest of the room was pretty clean. The man who checked us in was friendly and helpful.
Stayed 2 nights in Apr 2023
Response from Olivia RediResponse Specialist on Nov 18, 2023
Thank you, Krystal, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am glad you found your room to be clean and our staff was friendly and helpful, despite these distasteful situations you encountered during your recent visit. Please accept our apologies for the impact this had on your stay and can assure you that this is nowhere near the standard we strive to uphold. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you. To uphold our company’s high standards, your comments will be reviewed by staff, in an effort to ensure you experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

6/10 Okay

carlos

Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for....bed sheets were clean though..
Stayed 1 night in Apr 2023
Response from Olivia RediResponse Specialist on Nov 18, 2023
Thank you, Carlos, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am glad you found your bed sheets to be clean. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

8/10 Good

Racquel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2023
Response from Olivia RediResponse Specialist on Nov 18, 2023
Thank you, Racquel, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

4/10 Poor

Amber

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The sheets had stains. Hair in the sink. Smelled like mildew. Only good thing was the staff was nice and it was quiet.
Stayed 2 nights in Mar 2023

8/10 Good

Nicolee

Liked: Cleanliness, property conditions & facilities
There was a dirty rag left in my room, one pillow had a stain . Other than that there were no bugs in the room or prostitution going on .
Stayed 2 nights in Mar 2023
Response from Olivia RediResponse Specialist on Nov 18, 2023
Thank you Nicolee, for telling us about your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am disappointed your experience was less than ideal due to the dirty rag you found in the room and the stain you found on the pillow. Please accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. While Red Roof goal is to deliver a clean, comfortable and value- based stay to all guests, it seems that we have fell short with you, so your comments will be reviewed y staff in an effort to ensure your experience is not repeated. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Shevy

Disliked: Amenities
Stayed 1 night in Mar 2023
Response from Olivia RediResponse Specialist on Oct 20, 2023
Hello Shevy, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Yvonne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad customer service
The lady that did our check in was unprofessional and had a very nasty attitude.
Stayed 1 night in Mar 2023
Response from Olivia RediResponse Specialist on Oct 20, 2023
Hello Yvonne, Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. Please accept our apologies for the rude attitude of our staff. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Shalaila

Disliked: Staff & service, amenities
Stayed 1 night in Mar 2023
Response from Olivia RediResponse Specialist on Oct 20, 2023
Hello Shalaila, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Imad

Stayed 1 night in Mar 2023

8/10 Good

Mauricia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Prices are higher inside than online and every person that works in the front office says a different price every day
Stayed 1 night in Mar 2023
Response from Olivia RediResponse Specialist on Oct 20, 2023
Hello Mauricia,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am disappointed you had a less than satisfactory experience. Please accept our apologies, as you indicated the price was high inside than online and all the other concerns that dampened your visit. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Yvonne

Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from Olivia RediResponse Specialist on Oct 20, 2023
Hello Yvonne, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Dwain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Olivia RediResponse Specialist on Oct 20, 2023
Hello Dwain, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Mary

Stayed 1 night in Feb 2023
Response from Olivia RediResponse Specialist on Oct 20, 2023
Hello Mary, The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

KENNETH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No place local to eat
Stayed 1 night in Feb 2023
Response from Olivia RediResponse Specialist on Oct 20, 2023
Hello Kenneth,Thank you for taking the time to write a review of your stay at the Red Roof Inn Atlanta Airport NE - Conley. I am disappointed your experience was less than ideal due to the convenience of our location not being to your liking. Please accept our apologies for any inconvenience thus may have caused. To prevent this from happening again, your comments will be reviewed by staff, in an effort to ensure your experience is not repeated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Chris

Liked: Cleanliness, staff & service
Disliked: Amenities
Couple nights stay, it served it purpose. Nothing more, nothing less..
Response from Kerry-Lee RediResponse Specialist on Jan 30, 2024
Dear Chris,Thank you for your feedback following your recent stay at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY. I am happy to read that you were satisfied your stay. Guest comments are always welcomed at Red Roof as we focus on providing comfortable experiences.Thank you for your feedback. Sincerely,Red Roof Management

6/10 Okay

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very basic & avg property.. Staff is cool, room ok, located couple mins from airport if no traffic.
Stayed 1 night in Dec 2022
Response from Dannielle Rediresponse Specialist on Feb 7, 2024
Dear Chris,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cool staff and convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management

10/10 Excellent

Miracle

Stayed 1 night in Dec 2022
Response from Adraine Rediresponse Specialist on Feb 11, 2024
Hello Miracle,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN ATLANTA AIRPORT NE - CONLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Chirell Rediresponse Specialist on Feb 8, 2024
Hello Kevin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Atlanta Airport NE - Conley and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRed Roof ManagementRediresponse Specialist

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
Honestly, if I could give this less than 1 star, I would. We got our room (ordered 2 btw), walked in the door, and my 7 year old son said that he seen a bug on the bed. Because of this, we decided to lift the beds, and there were bed bugs everywhere under the bed. Babies as well, meaning they've likely been there a while. We immediately left this room. We decided to go to our second room that I ordered for my grandparents that had also joined us in our trip. The minute we walk in the room, there are about 4 dead cockroaches sitting on the floor. Then they tried to only partially refund my money. And they thought this was ok because we already checked in. Yet, we were literally there for 9 minutes. Stating that this was a disgusting experience is putting it way too nicely. This has made hotels in general seem disgusting to me. I will not be returning ever again.
Stayed 2 nights in Oct 2022

2/10 Terrible

Jimmy

Business traveler
Disliked: Cleanliness, staff & service
The staff and manager customer service was horrible.
Stayed 1 night in Oct 2022