Ratings based on 284 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Good Hotel

Posted Apr 24, 2017 on Hotels
Our stay was great! It was a business trip for my husband and me & my 2 month came along. We brought a pack&play and it fit perfectly next to the bed. We were allowed in the indoor pool after hours. Breakfast was also great, they had waffles & REAL eggs. Plus the lady serving breakfast was so helpful. Will stay again.
Comment from Hotel Management
May 12, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Poli Shah General Manager Comfort Suites Tomball 281-290-7070
5 out of 5
by Deidra

Posted Apr 20, 2017 on Hotels
Comment from Hotel Management
Apr 22, 2017
Thanks for the Awesome Review. Deanna
5 out of 5
by A verified traveler

Very satisfied

Posted Apr 5, 2017 on Hotels
Great place to stay. Easy access to major highways. Friendly staff. Breakfast had many choices. Be sure to eat at the Mexican place directly in front of the hotel.
Comment from Hotel Management
Apr 13, 2017
Thank you for your nice recommendations and review. We value your feedback. Please come again. Taufiq
4 out of 5
by Phillip

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017
Thank you Phillip for sharing your goosd Hotel Experience and your nice Review. Our Staff takes pride in making efforts to make our guests Stay both Pleasant and Comfortable. Please come again. Taufiq
5 out of 5
by joe

Posted Mar 31, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017
Hello Joe, Thank you for your nice Five Star Review. We are glad you had a Happy Hotel Experience. Our staff value your Support and Encouragement and pleased that you had a Pleasant and Comfortable Stay at Comfort Suites Tomball. Please come again. Taufiq
3 out of 5
by Blanca

Posted Mar 24, 2017 on Hotels
Comment from Hotel Management
Mar 27, 2017
03/27/2017 Thank you for your Review. We aim to improve our services and value your feedback. Please come again. Thanks Taufiq
3 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi, TX

Posted Mar 5, 2017
Everything was ok except the TV. I could only get two channels and one of them was Spanish. This was unacceptable.
Comment from Hotel Management
Mar 13, 2017 by Taufiq, Hotel Management
Hello Ray, Glad everything was fine. As for the TV, we do have over 30 channels. Not sure how you had only two channels, perhaps the previous Guest has used the TV for gaming and forgot to reset to TV mode. I am sure a call to the front desk would have helped as we have the maintenance and housekeeping available to help in the day time. We will try to do better. Please come again Taufiq
4 out of 5
by Rita

Posted Jan 24, 2017 on Hotels
It was good overall for a 1 night stay. The couch is not especially comfortable for sitting. Good, basic breakfast buffet.
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
01/28/2017 Thank you for your nice Review. This year 2017 is Special for us. We have been in business about 10 years and this year we will be doing some major improvements. This includes replacing a lot of ACs and Equipment. Room Furniture including the sofabeds, Corridor Carpets and Wallpapers. There will be many other positive changes. Please come again and enjoy good Hotel Experience. Thanks Taufiq
4 out of 5
by Donald

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
01/28/2017 Dear Donald, Thank you for your nice feedback. Glad you had a nice hotel experience. Please come again. Taufiq
1 out of 5
by A verified traveler

Unprofessional establishment

Posted Jan 16, 2017 on Hotels
Horrible manager Deana had no respect very rude and did not make sure her employees understand policy when it came to paying in cash. I was called at 6:30am to be told that they had no payment for me because during check in Mary only charged the deposit of $100 without putting anything in that said I paid for my room i was givin a key and everything and we slept one whole night before that phone call. She begin to tell me it shows you have not paid and that you should not have been givin a room at all and of course i told her i did and she needs to verify with her employee. She then out me on a long hold and came back to say oh yea i see it but you still should have paid the whole room rate which i tried to do and was told oh tyour fine just pay the balance at check out and i said are you sure usually with cash you pay up front. So i told her this and explained that the error was not on my part it was hers because she is the one servicing me. Even after that conversation at about 10:02am i got a voicemail threatening that if i did not come and pay they have my license on file and would make sure to report me. The whole process was horrible first and last time using this hotel!
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
02/17/2017 You are Right. We do not allow Guest to stay without prior arrangement of payment for Room and Tax and we also ask for Deposit for Incidentals either with a Hold on CC or Cash Deposit. That is the policy. Mary was a new Hire and that was mot probably part of the problem. . Yes, in emergencies there are exceptions and we do work out with our Guests. As per statement from Mary who checked you in… You had only enough money at the time to pay for Incidentals Deposit. You promised to pay the Room and Tax amount first thing in the morning. You are saying, you were surprised that she did not take the money upfront. Don’t know what to say. Mary should not have given the room without payment. Perhaps there was some misunderstanding or confusion. The fact remains… payment was not made in the morning and so the next morning, a couple of phone-calls were made to you. These phone calls are both polite and discreet and they only ask Guest on Folio to come to the front desk with request to settle the account. You have stayed in many hotels and you do understand that when paying Cash, Incidentals Deposit does not cover for Room and Tax and Guests need to make prior arrangement for the same before they can check-in. We also have the report from our Manager Deanna. She is a very nice and polite person. She has to get involved to resolve the matter. She did talk to you and she said she only left the Voicemail on your phone after you had left the hotel without paying. As a business person, you understand, she has to make the efforts to get the payment. Deanna has also mentioned in her report that you have a good and understanding mother who later came and paid for you and everything was settled with a Smile. This was an unfortunate incident that just started with some misunderstanding, and we wish it has not happened. Have a Wonderful Blessed Life. Taufiq