Ratings based on 277 Verified Reviews

4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Corpus Christi, TX

Posted Mar 5, 2017
Everything was ok except the TV. I could only get two channels and one of them was Spanish. This was unacceptable.
Comment from Hotel Management
Mar 13, 2017 by Taufiq, Hotel Management
Hello Ray, Glad everything was fine. As for the TV, we do have over 30 channels. Not sure how you had only two channels, perhaps the previous Guest has used the TV for gaming and forgot to reset to TV mode. I am sure a call to the front desk would have helped as we have the maintenance and housekeeping available to help in the day time. We will try to do better. Please come again Taufiq
4 out of 5
by Donald

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
01/28/2017 Dear Donald, Thank you for your nice feedback. Glad you had a nice hotel experience. Please come again. Taufiq
1 out of 5
by A verified traveler

Unprofessional establishment

Posted Jan 16, 2017 on Hotels
Horrible manager Deana had no respect very rude and did not make sure her employees understand policy when it came to paying in cash. I was called at 6:30am to be told that they had no payment for me because during check in Mary only charged the deposit of $100 without putting anything in that said I paid for my room i was givin a key and everything and we slept one whole night before that phone call. She begin to tell me it shows you have not paid and that you should not have been givin a room at all and of course i told her i did and she needs to verify with her employee. She then out me on a long hold and came back to say oh yea i see it but you still should have paid the whole room rate which i tried to do and was told oh tyour fine just pay the balance at check out and i said are you sure usually with cash you pay up front. So i told her this and explained that the error was not on my part it was hers because she is the one servicing me. Even after that conversation at about 10:02am i got a voicemail threatening that if i did not come and pay they have my license on file and would make sure to report me. The whole process was horrible first and last time using this hotel!
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
02/17/2017 You are Right. We do not allow Guest to stay without prior arrangement of payment for Room and Tax and we also ask for Deposit for Incidentals either with a Hold on CC or Cash Deposit. That is the policy. Mary was a new Hire and that was mot probably part of the problem. . Yes, in emergencies there are exceptions and we do work out with our Guests. As per statement from Mary who checked you in… You had only enough money at the time to pay for Incidentals Deposit. You promised to pay the Room and Tax amount first thing in the morning. You are saying, you were surprised that she did not take the money upfront. Don’t know what to say. Mary should not have given the room without payment. Perhaps there was some misunderstanding or confusion. The fact remains… payment was not made in the morning and so the next morning, a couple of phone-calls were made to you. These phone calls are both polite and discreet and they only ask Guest on Folio to come to the front desk with request to settle the account. You have stayed in many hotels and you do understand that when paying Cash, Incidentals Deposit does not cover for Room and Tax and Guests need to make prior arrangement for the same before they can check-in. We also have the report from our Manager Deanna. She is a very nice and polite person. She has to get involved to resolve the matter. She did talk to you and she said she only left the Voicemail on your phone after you had left the hotel without paying. As a business person, you understand, she has to make the efforts to get the payment. Deanna has also mentioned in her report that you have a good and understanding mother who later came and paid for you and everything was settled with a Smile. This was an unfortunate incident that just started with some misunderstanding, and we wish it has not happened. Have a Wonderful Blessed Life. Taufiq
3 out of 5
by Gary

Posted Jan 7, 2017 on Hotels
Very. Upset the heated pool was not working. Only reason I book there!! They were not concerned. They said they had a work order in but who knew when it would be fixed
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
01/14/2017 Yes, Gary, you are Right. Hot Tub had some heating issues and they had diagnosed the problem, ordered the parts and waiting for the component to come from the supplier. It was replaced as soon as it got there... It was a sad breakdown. Sorry it happened. We sometimes have situations where we have to wait for parts and service from outside. Good thing is it does not happen that often and things run smoothly. It is working again at 104 Degrees and you will enjoy it on your next visit. Hope you will give us another opportunity to serve you. Thanks Taufiq
4 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
Our stay was comfortable, except for the stopper in sink was broken! I wear daily wear gas perm contacts & need to remove them each night. I had to use a wash cloth in sink as I was cleaning them in case I would drop one.
Comment from Hotel Management
Dec 18, 2016 by General Manager, Hotel Management
12/18/2016 Thank you for Sharing your nice Review. Glad your stay was Comfortable. That was smart to improvise and safely remove your gas perm contacts. Your feedback will help us to make sure sink stopper is replaced. Thank you Taufiq
3 out of 5
by A verified traveler

Just ok

Posted Dec 11, 2016 on Hotels
Check in was smooth but lady was not overly welcoming. She could not answer our basic questions about the area. We were greeted by a live roach in our bathroom when we walked in. That was pretty nasty.
Comment from Hotel Management
Dec 16, 2016 by General Manager, Hotel Management
12/16/2016 Thank you for your Feedback. Please if possible send me an email with your name or just the room number. That will help us. We do have a regular monthly outside professional service that takes care of the property in this area and preventive measures are taken. With regards Taufiq
5 out of 5
by A verified traveler

Posted Dec 6, 2016 on Hotels
Was there with a friend. I have stayed there a couple of times before. Very friendly people. Convenient to everything I want. Good Strong Wifi.
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
12/06/2016 Thank you for Sharing your good Hotel Experience. It is good to have Great Reviews from our Satisfied and happy Guest who have stayed with us a number of times. This way they give us good feedback so we can improve our services and facilities and also support us in our efforts to make their stay pleasant and more comfortable. Please come again. Taufiq
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Really enjoyed stay. Beds were very comfy. And it was really quiet.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
12/01/2016 Thank you for Sharing your Nice and Generous 5 Star Review. Glad you like the Comfortable Beds and Peaceful Atmosphere. Please come again. Taufiq
5 out of 5
by A verified traveler

Perfect for our needs

Posted Nov 28, 2016 on Hotels
Hotel and area were clean and quiet. Staff was friendly and helpful.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
12/01/2016 Thank you for your Nice Review giving us 5 STARS is very kind and generous of you. We are glad you liked our Friendly and Helpful Staff. And also found the Hotel and Area to be Clean and Peaceful. Please come again and thank you for Sharing your Experience. Taufiq
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
12/01/2016 Thank you for another Wow!!! 5 Star Review. It is always a pleasure to see our Happy Guests sharing their pleasant Experience at our Comfort Suites Tomball. Please come again. Taufiq