Ratings based on 96 Verified Reviews

4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Houston

Posted Feb 7, 2017
The hotel is convenient for visiting Houston and there are great restaurants and shopping options almost within walking distance from the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sugar Land, TX

Beautiful hotel with indoor pool. Friendly staff.

Posted Jan 26, 2017
Pros: Modern facilities, restaurant on site open late, indoor pool.
Cons: The food was not heated all the way through. It was, however, late so we understand they were trying to close up and we appreciate accommodating us.
Location: Woodlands mall, airport is a very short drive.
We arrived at the hotel in the evening to stay closer to the airport before a flight. They had a restaurant, pool, and coffee center right on site. Everything was above average and this is one of the nicest Courtyards I have stayed in!
Comment from Hotel Management
Feb 2, 2017 by Manager, Hotel Management
Dear Emi, Thank you so much for staying with us, we appreciate your feedback and are delighted to hear you love the location of our hotel and our indoor pool. I truly apologize for the temperature of your food, this has been addressed with the appropriate staff members to ensure this doesn't happen again. We hope to see you again in the future. Sincerely, Tasha R Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from louisiana

Fave Hotel in Woodlands

Posted Jan 21, 2017
Pros: Cleanliness, comfort and trained courteous staff.
Location: The Woodlands Mall is just blocks away and hotel is right off IH45. Very convenient for road warriors and visitors to this upscale part of Houston.
Nice space in walking distance to malls and restaurants. Park the car til you're ready to leave.
Comment from Hotel Management
Feb 2, 2017 by Manager, Hotel Management
Dear Mam3843, Thank you so much for staying with us at the Courtyard Houston The Woodlands and for taking the time to write a review regarding your stay. We appreciate your feedback! I'm delighted to hear you loved our staff and the location of our hotel. We hope to see you again whenever your travels bring you to town! Sincerely, Tasha R Operation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from ok

Good location

Posted Jan 17, 2017
Very nice quiet hotel. Room was clean with great water pressure. Kids took full advantage of the indoor pool . Staff was helpful and friendly.
Comment from Hotel Management
Feb 2, 2017 by Manager, Hotel Management
Dear Kristy, Thank you so much for staying with us, we appreciate your feedback and are delighted hear that your kids loved the indoor pool and that you were impressed by the cleanliness of our hotel! We hope to see you again in the future. Sincerely, Tasha R. Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Very clean and updated.

Posted Dec 9, 2016
A big thank you to Front Desk Jordan for making our Anniversary stay wonderful. She went above and beyond to make our day very special. All staff were wonderful hotel was very clean and updated.
Comment from Hotel Management
Dec 14, 2016 by Manager, Hotel Management
Dear Lee, Thank you so much for staying with us at the Courtyard Houston The Woodlands! We are so happy that Jordan was able to make your anniversary special. We love to Impress our Guests! We look forward to seeing you again in the future. Sincerely, Tasha R. Operation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Texas

Nice stay at a great hotel.

Posted Nov 21, 2016
Pros: Indoor pool and hot tub. Very clean and neat. Very kind staff willing to go the extra mile.
Cons: It would be great to have a small cocktail hour.
Location: Woodlands Mall, Many parks, trails and activities in the Woodlands. Close to Houston, Conroe and Galveston. Many family activities in these areas.
Very kind staff, very helpful. My son loved swimming in the indoor pool and sitting in the hot tub. Everything was very clean. Room was very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, USA

One night stay

Posted Oct 26, 2016
Pros: Hotel was easy to get to, room was simple and clean. Good enough for a one night stay.
Cons: Not many breakfast option, but that is normal of these kind of hotels.
Location: across the street from the woodlands mall shopping, restaurants, bars, movies, boat tours
Comment from Hotel Management
Nov 8, 2016 by Manager, Hotel Management
Hello Chris, Thank you so much for staying with us at the Courtyard Houston The Woodlands, we appreciate your feedback and are delighted to hear you had a great stay. I'm sorry you weren't satisfied with our breakfast options. We hope to see you again whenever your travels bring you to the Woodlands area. Sincerely, Tasha R. Operations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from woodlands texas

Great location!

Posted Sep 21, 2016
Great location close to mall, great restaurants. 2nd time to stay at this location. Our ac was not working they came to fix amazing service and staff.
Comment from Hotel Management
Sep 22, 2016 by Manager, Hotel Management
Dear Jeff, Thank you for reviewing the Courtyard Houston The Woodlands. I am glad to hear you like our location, as well as our friendly staff. However, I apologize for the issues you experienced with your A/C. We appreciate your feedback and hope that you will allow us another chance to host you in the future. Sincerely, Tracy J. General Manager
2 out of 5
by A verified traveler

Won't be staying here ever again.

Posted Aug 15, 2016
Pros: not a lot....won't stay there again next time I have a concert nearby to attend.
Cons: They could have a complimentary shuttle to the CWM Pavillion since MANY of the guests including us were going to that venue.
Lady checking us in rushed us thru and we couldn't even get a word in. She was rude to her coworkers in our presence. Room was cool but NOT comfortable for sleeping conditions and AC made a 'clicking noise' all thru the night disrupting our sleep.
Comment from Hotel Management
Aug 19, 2016 by Manager, Hotel Management
Dear Guest, Thank you for reviewing the Courtyard Houston The Woodlands. I am very sorry you were less than impressed with your stay. It is certainly our goal to provide a comfortable room and exceptional service so I am very disappointed to hear that we did not meet those expectations. I have spoken with my staff about the importance of consistently maintaining a positive attitude, as well as addressing your concern about the noisy A/C with my maintenance team. We hope with our continued efforts to improve every stay for our guests, you will give us another try next time you are in the area. Sincerely, Tracy J. General Manager
2 out of 5
by A verified traveler from Baton Rouge, LA

Find a better option nearby

Posted Jul 24, 2016
Pros: The only thing I particularly liked about the hotel was the location.
Cons: The smell in the hallways and the bedroom should be addressed. They should also offer complimentary breakfast, considering the rate.
I chose this hotel because it was very close to where I would be working over the next few days. I felt it was overpriced because there was a musty smell in the hallways and the bedroom. The AC unit was noisy and the room was extremely humid. The next morning, I was disappointed to find that there was no complimentary breakfast--only overpriced options.
Comment from Hotel Management
Jul 29, 2016 by Manager, Hotel Management
Dear Rad, Thank you for taking time to fill out a review. I am glad you like location. We consistently go through our guest rooms and hotel public areas to stay on top of cleanliness and maintenance issues, so we sincerely apologize for the musty smell and air conditioner problems. I am also sorry that we do not have a complimentary breakfast, as Courtyard as a brand does not offer it. We hope with our continued efforts to improve every stay for our guests, you will give us another try next time you are in the area. Sincerely, Tracy J. General Manager