Ratings based on 290 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Clean, comfy & close to everything

Posted Apr 4, 2017
Speedy check in. In door pool but the lobby didn't smell like it. Great bfast. Clean & coZy room. Appeared to be an older hotel that was remodeled. Great water pressure. Walking distance to several restaurants & Walmart too. Easy on/off the interstate so easy to get anywhere.
Comment from Hotel Management
Apr 4, 2017 by Diana Diaz, General Manager, Hotel Management
Dear Guest, We are delighted you enjoyed your stay. We hope to be able to serve you again!
2 out of 5
by A verified traveler

Posted Mar 12, 2017
Terrible staff. Not one person at the front desk said Hello to me at anytime during our 2 day stay there. However, the housekeepers always smile and said HI!
Comment from Hotel Management
Mar 14, 2017 by Diana Diaz, General Manager, Hotel Management
Dear Guest, I apologize we did not give excellent service as we strive to do for every guest. We hope to better serve you next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Nice location

Posted Mar 12, 2017
Very nice location. Breakfast was not all that great. Need to add some biscuits and gravy.
Comment from Hotel Management
Mar 13, 2017 by Diana Diaz, General Manager, Hotel Management
Dear Guest, Thank you for staying with us. We hope to incorporate your suggestion by your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lewisville, TX

Posted Mar 4, 2017
Cons: Get more firm beds and pillows.
Great check in experience. Good breakfast. Was recommended to us that we take valuables from car to room nightly as a precaution. Nothing happened to anyone during the two night stay.
Comment from Hotel Management
Mar 5, 2017 by Diana Diaz, Hotel Management
Dear Guest, Thank you for staying with us. We hope to be able to serve you again!
3 out of 5
by A verified traveler from Dallas, TX

Decent hotel but room was a bit musty.

Posted Mar 2, 2017
Pros: Plenty of parking. Easy highway access.
Cons: Get rid of any musty smell in the rooms but don't just whack the room with Febreeze as a strong smell of Febreeze can even be worse.
This hotel is very close to Interstate 45 so you'll definitely hear the traffic. The good thing is that the AC units can operate in constant fan mode to drown out the highway noise. Speaking of AC, the unit in my room was nice and quiet, a steady roar and no obnoxious rattles. Room was musty which set off my allergies. The room was a bit tired but clean. When you check in you'll be a bit overwhelmed by the chlorine smell from their indoor pool. Luckily the smell stays mostly in the lobby area.
Comment from Hotel Management
Mar 5, 2017 by Diana Diaz, Hotel Management
Dear Guest, Thank you for staying with us. We hope to be able to serve you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

The Wooldands

Posted Feb 26, 2017
Pros: everything
Cons: none
Location: Vist family and shop and go to concerts
Love staying here when I come see my grand baby! Love staying here close to I-45 and everything in The Woodlands
Comment from Hotel Management
Feb 28, 2017 by Diana Diaz, General Manager, Hotel Management
Dear Guest, Thank you for choosing us when you come to see your grandkids. We love serving you & hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville, Texas

Awesome hotel!

Posted Feb 13, 2017
Convenient location, clean room. Staff was nice and facility was beautiful. There was a huge event in conference room. We never heard a thing! Wonderful breakfast! We were extremely pleased.
Comment from Hotel Management
Feb 14, 2017 by Diana Diaz, General Manager, Hotel Management
Dear Guest, Thank you for your comments. We look forward to serving you again!
4 out of 5
by Amanda

Posted Jan 19, 2017 on Hotels
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us. We hope to be able to serve you again!
2 out of 5
by A verified traveler

Disappointed

Posted Jan 18, 2017 on Hotels
The front desk attendants were very friendly and the free breakfast was nice with lots of options. That should be noted. That said, the rest of the hotel was extremely disappointing. We picked this place because the room description stated that all rooms had a sofa bed, and also it had an indoor pool. The room did not have a sofa bed and the front desk could only offer an additional mattress to place on the ground (leaving no room to get to and from the restroom). Secondly, the chlorine/chemical smell in the pool area made our eyes and throats burn just walking into the area. We swim in indoor pools often when traveling and I do expect some smell, but this was ridiculous. We left within minutes of walking in. My kids were disappointed we were unable to swim. Lastly, the fitted sheets did not fit properly on the bed mattresses. During the night, the sheet shifted leaving the corners of the mattress exposed. This hotel needs management to pay closer attention to details that impact customer experience.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Dear Guest, I apologize you did not enjoy your sty. We do take your comments into consideration as this helps us deliver better service. Thank you for staying with us.
3 out of 5
by A verified traveler from Houston, the woodlands, Conroe

Posted Jan 14, 2017
The fitted sheet would not stay on the bed so I slept on the mattress all night, was not happy about that, they need to update and put microwaves in the rooms
Comment from Hotel Management
Jan 16, 2017 by Diana Diaz, General Manager, Hotel Management
Dear Guest, Thank you for your feedback. We have addressed the sheets issue with the Housekeeping staff. Thank you again & we hope to be able to serve you again!