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Reviews of Holiday Inn Express Hotel & Suites Conroe I-45 North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Conroe I-45 North, an IHG Hotel
2240 Stoneside Road, Conroe, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 644 reviews" "
Rating 8 - Good. 159 out of 644 reviews" "
Rating 6 - Okay. 57 out of 644 reviews" "
Rating 4 - Poor. 17 out of 644 reviews" "
Rating 2 - Terrible. 16 out of 644 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ginger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
when checking in was informed the elevator does not work and had not worked for over a month. only rooms available were on 2nd and 3rd floor. for elderly people or people with disabilities this made it very difficult to get upstairs and downstairs especially having to carry luggage. there should have been some kind of notice posted on the website of this inconvenience.
Stayed 2 nights in Apr 2024

6/10 Okay

Greg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator not working, and neither was ice machine. Very inconvenient. Staff was friendly and helpful
Stayed 4 nights in Apr 2024

6/10 Okay

Theresa, La Verne

Traveled with family
Liked: Cleanliness
Elevator didn’t work.
Stayed 2 nights in Apr 2024

4/10 Poor

Tami

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
When I booked there was no mention of the elevator being out for over a week. My elder mother has bad knees and struggles to walk neither less walk up flights of stairs. I was unable to get a refund, discount, nor a room on the 1st floor. Only help I recieved was I could park on the side of building the stairs are right inside. Took multiple trips by myself, helping my my mother and small child. Unfortunately, was a one and done for us.
Stayed 1 night in Mar 2024

8/10 Good

Samantha, Conroe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are under 21 traveling without a 21 or older person do not book a room at this establishment!
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very friendly. Breakfast was yummy and plentiful with a wide selection.
Stayed 1 night in Feb 2024

8/10 Good

chai

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I will definitely go there again next time
Stayed 15 nights in Jan 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Larry

Stayed 2 nights in Dec 2023

10/10 Excellent

Bobbie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my granddaughters and our stay was great. We didn’t make the morning breakfast so I can’t rate that. The staff was very friendly! Shopping was So convenient!!
Stayed 1 night in Dec 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Jason

Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Texrenfair visit
Stayed at this hotel visiting texas Renaissance festival and galveston. Nice location and friendly people.
Stayed 3 nights in Nov 2023

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need is close by.
Stayed 1 night in Dec 2023

8/10 Good

Rodney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Front staff was very helpful.

10/10 Excellent

Lizette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Traveled with group
Liked: Amenities
Clean and organize !
Stayed 1 night in Nov 2023

6/10 Okay

India

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was not a pleasant stay. The floor was dirty, the toilet had stains on the inside. My pillow had hair from the previous stay. Lastly, when checking out the front desk receptionist stated they cannot give me a receipt. However, I informed him he could as he printed one the service was very lazy from the night crew to the morning crew.
Stayed 3 nights in Oct 2023

10/10 Excellent

THOMAS, RICHMOND

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, updated property, across the street from a Krogers, Roadhouse, and Dennys. Everything in the room works, plenty of USB chargers, lots of lights, fridge, microwave, coffee pot. Everything you expect and more. Very satisfied so far.
Stayed 1 night in Oct 2023

10/10 Excellent

Ralph

Traveled with family
Liked: Property conditions & facilities
Property was groomed beautifully.
Stayed 2 nights in Oct 2023

10/10 Excellent

Ginger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will stay again!
Stayed 3 nights in Oct 2023

8/10 Good

Lydia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Sep 2023

4/10 Poor

Justin

Liked: Property conditions & facilities
Disliked: Staff & service
Staff did not acknowledge me as an IHG member and was rude explaining that since I went through Expedia to book a room, I don’t qualify for IHG membership points
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean everyone was friendly and helpful. Would definitely stay there again
Stayed 2 nights in Sep 2023

4/10 Poor

Dwayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Check in was great. Very nice staff. Returned from our ballgame and discovered air conditioner not working properly. Reported it to the front desk. Staff was empathetic but had no extra goons and couldn’t get maintenance til the morning.
Stayed 1 night in Sep 2023

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The complimentary breakfast was exceptional. The air conditioninig kept us all comfortable. I never heard another person. Flo (morning shift) at the front desk was extremely engaging and personable and very quickly responded to our requests.
Stayed 5 nights in Sep 2023

10/10 Excellent

LAURA K

Stayed 2 nights in Sep 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating thank you
Stayed 1 night in Sep 2023

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Nice quiet place, the staff was friendly and the room was thoroughly cleaned. The breakfast was great.
Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and Lake Conroe.
Stayed 5 nights in Jun 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were wonderful. We were able to check in a bit early, which was great! It was very clean, cemtrally located, and the staff was GREAT! Wouls definitely stay here again.
Stayed 1 night in Aug 2023

2/10 Terrible

John

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Lots of other hotels to stay at.
Front desk employee not welcoming. First morning woke up to someone honking 8 to 10 times every 5 or minutes and we had the suite above the front desk. When I went downstairs the man at the desk acted as if he had no clue and was not worried about it. Second morning woke up at 6:45 by other people going up and down the hall like no one else was there. Again same man was not worried about it. We had ants on the sink in the bathroom got in our night bag and all our bathroom stuff.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carol, BATON ROUGE

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Holiday Inn Express stay was very nice. It was clean, cool, convenient and the staff was friendly. Definitely would stay there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Kaycee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service.
Service was amazing. My mother is on two canes, and the clerk offered to moved our room closer to the elevator, and it was right across the hall, could not have gotten closer. Amazing! The only thing that could have been better were the beds. Too many hotels now are going to rock hard beds and it is very unpleasant to try and stay there.
Stayed 1 night in Aug 2023

8/10 Good

Raymond

Traveled with group
Liked: Staff & service, property conditions & facilities
Good rooms and plenty of dining options
Stayed 1 night in Jul 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact that I was charged an extra fee for incidentals. I better get reimbursed.
Stayed 1 night in Jul 2023

10/10 Excellent

Dana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice
Stayed 1 night in Jul 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Edelmiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean
Stayed 1 night in Jul 2023

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

Harriett

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
slippery shower
The tub in the shower was very slick. It looked like the strips that were in place were gone, or covered with a finish.
Stayed 3 nights in Jun 2023