Would stay again (but room for improvement)
Posted Dec 7, 2016 on Hotels
Positives ~ Quick check-in and check-out; clean room; comfortable bed; courteous and helpful staff; good value.
Negatives ~ Difficulty operating the shower control : 3/4 counterclockwise turn with knob pointed to "C" gave a warm shower (maybe knob installed incorrectly?); Electical outlet in bathroom needs attention: Plug on electric razor would only stay in one of the two sockets (had to unplug hotel's hair dryer and use that socket); You snooze, you lose: Got downstairs for complimentary breakfast at 8:30 AM and found no eggs, sausage gravy with "crust" on it and one piece of wheat bread for toast (they did have white bread and raisin bread). I opted for cereal, but milk tasted like it was "on the edge". Expiration date was current day. Went back to get a different carton, but all cartons had the same expiration date.
Wish they had a coke machine.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank your for your business. It was indeed our pleasure serving you.
We really appreciate your feedback. I will pass along your wonderful compliments to our staffs. I am sorry for the breakfast mishap. Normally we do have good breakfast and we regularly get good compliments on that. I am sorry for dropping the ball this time. We will address this internally with the right department so we can improve and provide better experience to our Guests.
As always, we look forward to serving you again whenever your travel brings you back to The Woodlands area.