Not the Best Experience
Posted Aug 23, 2016
We were dropping our son off at SHSU. Therefore, we knew hotels/motels were going to get booked for that weekend rather quickly. When we got to the hotel (about 4pm), we did get greeted and helped by a friendly young man (didn't get his name since he was not wearing a name tag). He asked for my license to verify our reservation which was paid in advanced. Within minutes, there were 5 families behind us waiting to be helped. While the receptionist waited for verification from the person in charge of cleaning that our room was ready, he moved to the computer on the other side to begin helping the family behind us. Then, a lady with a name tag I could not see very well began to help him. She was not friendly at all. She started typing away and then asked me rather rudely for my license. I told her I had already given my license and that our room was already paid for. She did not apologize. She kept typing, printed an acknowledgment for me to sign, showed us how to get to our room and that was it. That's not the worst....when we got to room 255, we left our luggage, and immediately left to go help our son move into his dorm. We didn't get back until close to 11:00 pm. We took showers in a bathtub that had mold and the water drained very, very slowly. When the toilet was flushed, it would rise rather high; and then it would not drain completely. The worst was the air unit. IT DID NOT WORK!!! We were hot and sweaty all night!!! We were glad to leave the next day.
Comment from Hotel Management
Sep 1, 2016 by GM, Hotel Management
I am sorry to hear about your experience with our staff. I will follow up and share your comments.