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Reviews of Super 8 by Wyndham Cleveland TX

2 out of 5
Super 8 by Wyndham Cleveland TX
427 W Southline St, Cleveland, TX

Reviews

7.6

Good

Rating 10 - Excellent. 25 out of 60 reviews" "
Rating 8 - Good. 14 out of 60 reviews" "
Rating 6 - Okay. 8 out of 60 reviews" "
Rating 4 - Poor. 5 out of 60 reviews" "
Rating 2 - Terrible. 8 out of 60 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Skylar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fuvjjcsdxc
Stayed 1 night in Feb 2024

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from Neil S. on Dec 30, 2023
Thank you for taking the time out to give us a positive review. We really appreciated you staying with us here at the Super 8 in Cleveland Texas. See you again soon!

10/10 Excellent

Virginia

Stayed 1 night in Aug 2023
Response from Neil S. on Sep 7, 2023
Hello Virginia,We are delighted to hear that you had a wonderful stay with us. Hope to see you again in the near future.Take care,

2/10 Terrible

Roxana

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Neil S. on Sep 2, 2023
Hello Roxana,Our pet policy was clearly detailed on the website before you made the booking. We gave you a non-pet room because we have designated rooms for pets.We only charged you for one pet at the end even after finding out you had multiple pets.No extra cleaning fees we charged to you as well. Please do not tarnish my hotels reputation with these erroneous claims merely because you were charged for having a pet which is standard in all pet friendly hotels.

10/10 Excellent

Keire

Stayed 1 night in Jun 2023

2/10 Terrible

Michan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Desk clerk “owner” was racist, rude, aggressive and very discriminatory! BEWARE DO NOT BOOK !! Never even checked in!
Stayed 1 night in Jan 2023

4/10 Poor

Travis

Liked: Staff & service, property conditions & facilities, room comfort
Loud all night
Didn’t get much sleep all weekend. A lot of traffic in and out at late hours, and there was some kind of party across the hall both nights. Kind of sketchy people in parking lot after dark. Otherwise, this would’ve been a good place to stay.
Stayed 2 nights in Jan 2023

10/10 Excellent

Satnam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service cleen room and friendly staff and professional 👍
Stayed 1 night in Jun 2022
Response from Neil S on Jun 13, 2022
Thank you for staying with us. Hope you enjoyed your stay and looking forward to seeing you again.

4/10 Poor

Rachel

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NOT worth the price and what’s the deposit for ? For you to feel scammed out your money? Cause they definitely DO NOT have nothing to protect. Room is already dirty when you walk in. Hair was all in the sheets and pillows, doesn’t even looked like they washed them. Hallway smelled like must, we were in a NON-smoking room. And guess what. It SMELLED like smoke and ass. Just gross. Couldn’t get any sleep because the smell, blankets were itchy, air conditioner went off and on all night every 15 min. Kept getting extremely hot. Never will book her again. Staff was not rude at all. It’s the hotel itself. Stinks, dirty and is gross.
Stayed 1 night in Mar 2022

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022

6/10 Okay

Kari

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated and overpriced
First off the front desk closed at 8pm on a Saturday. The room was outdated and musty smelling. On closer examination we found mold in the air-conditioning, and dust in the non working exhaust vent. The shower head was clogged to the point that it whistled, no screamed, while running. The trim comming off the wall around the shower. Towles you could see through when damp. The comforter on the bed was missing more threads than it had, a wonder it was still in one piece. No fitted sheets, only flat sheets tucked under the matress. King sized bed with 3 old over used pillows with very little stuffing. Two of the light fixtures in the room didn't work. Something sticky and unidentifiable in the inside of the microwave, and something yellow in the fridge. The remote control for the tv required gloves to touch. Left over trash in the desk and nightstands drawers. The carpet was so worn and soiled, we were afraid to walk around barefooted. We saw dark spots on the floor in the hallway. The mystery was solved in the morning as we watched housekeeping throw the soiled towles on the floor outside the rooms, meaning the spots on the carpet were more than likely mold. In the parking lot was lights that didn't work, one that flashed all night, and a vegetable garden. We paid over $120 for one night. At that price we expected clean and comfortable, and got just the opposite.
Desk drawer
Carpet near room door
Exhausted fan
Bathroom trim next to shower
Stayed 1 night in Nov 2021

8/10 Good

Dennis

Stayed 3 nights in Nov 2021

10/10 Excellent

Gregorio

Stayed 2 nights in Jun 2021

2/10 Terrible

caroline

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
This was the worst hotel stay I had in a very long time. I called about a week before I booked&stayed here, asking if their pool was already back open, was told yes. When I check into the hotel I am told the pool is not open and that "I should know how hard it's been since the winter storm to get a plumber". Ummmm, no - that is not my responsibility as a guest to know that. You responsibility however is it to provide accurate information on the phone. I also found out that there was no breakfast whatsoever. I was given a room where the AC had not been turned on, so i sat in a room at 80 or so degrees for at least 2 hours until the room finally cooled down. I then went downstairs to use their "business center", which is listed as an amenity on their website and shows a picture of it. I am told "we haven't had a business center in years but I can print documents out for you here". So I go back upstairs and email them what I need printed. Only at that point am I being informed that they want $2/page Cash. Are you friggin kidding me?! Thats highway robbery! So all in all, me coming here to get business donw was a complete failure, and I should have just booked the Best Western in town. Horrible attitude of the owners, I got not one apology. Update your horrible website, it's called FALSE ADVERTISEMENT when half the information isnt accurate!!! Also, the room left a lot to be desired; on top of not getting the work done I needed, I also didnt get any sleep. NEVER AGAIN!!!!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Neil S on Jun 22, 2021
Thank you and glad you enjoyed your stay with us!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was close to places to eat. But didnt like that the pool was closed
Stayed 1 night in Jun 2021
Response from Neil S on Jun 22, 2021
Sorry about the pool.... Our bad, please call us and we let let you know when we plan on opening it back up.

6/10 Okay

Verified traveler

Stayed 1 night in Apr 2021

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 2 nights in Dec 2020
Response from Neil S. on Dec 22, 2020
Glad you enjoyed your stay with us. We will see you soon!

10/10 Excellent

Edgar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Great stay
Stayed 2 nights in Oct 2020
Response from Neil S. on Dec 22, 2020
Awesome! 🤗 We will see you again soon hopefully....

6/10 Okay

Brent

Business traveler
Disliked: Property conditions & facilities
Friendly people
The place is pretty run down. Shelf was broken in the bathroom. The TV didn’t work. They use Kroger bags as trashbags
Stayed 1 night in Aug 2020

10/10 Excellent

Doug

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge bed and so comfortable! Couldn’t have asked for better for the price.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique about this stay. The room was not completely clean and the added lock for safety was broken off.
Stayed 1 night in Feb 2020
Response from Tom on Mar 3, 2020
Sorry we didn't "wow" you on your last stay. We will complete the repairs as you mentioned. Thank you

10/10 Excellent

Heaven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Tom on Mar 3, 2020
Awesome! Thank you for staying with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised with attention to details at this location. Outstanding service.
Stayed 1 night in Nov 2019

8/10 Good

Tajh, Texas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to the interstate, walmart, and restaurants.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

4/10 Poor

Joshua

Disliked: Cleanliness, property conditions & facilities, room comfort
Filthy room
Stayed 1 night in Aug 2019

10/10 Excellent

ANNWILLIAMS, Cleveland, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has an extremely advantage, because it is located next to Walmart Supercenter in Cleveland, Texas. For several years since I have been in California; this is where I have resided when visiting my Family.
Stayed 7 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience !
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Clean and friendly
Nice and comfortable hotel, friendly staff. Would definitely stay here again.
Stayed 1 night in Apr 2019
Response from Neil on Apr 9, 2019
Glad you enjoyed your stay. Til next time..... Thank you!

10/10 Excellent

sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Neil on Apr 9, 2019
Awesome!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personnel was rude and very unprofessional. Sheets were dirty and we asked in they can change them she said they didn’t do that for stayovers. Other guests were smoking weed in their rooms and you were able to smell it all over that floor.
Stayed 2 nights in Mar 2019
Response from Neil on May 3, 2019
Please call me at 281-432-8800 Thank you

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For me location was great close to several eating places. Hotel was quite and very clean, the check in and services were excellent. I will stay there next time for sure.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
pleasant and comfortable
Stayed 4 nights in Jul 2018

4/10 Poor

Stephanie, oklahoma

Disliked: Staff & service
Poor service and poor hours of accommodation
Rooms were clean, but front desk was rude. Pool hours were only from 12 to 9, but they had already closed the pool for the night when we got there at 8:30 and wouldn’t be reopening it. Front desk made rude comments when I told him that was the only reason we booked a hotel was to swim.
Stayed 1 night in Jun 2018

8/10 Good

ann

Liked: Staff & service
Stayed 1 night in May 2018
Response from Neil S on Jul 10, 2018
Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at a good price
My husband stayed here on a quick business trip, he said it was nice, just that the air did not get as cold as he likes, (I must say he likes it set at 60 - 65) he said the location was conveniently next to a walmart, and some fast food places. Breakfast was good, nothing spectacular (no eggs, meat, etc) but was more than those hotels who put out just fruit and muffins. He would stay there again.
Response from Neil on Mar 18, 2017
Thank you for the review. We will look into the AC situation and thanks for letting us know. Hope to see y'all again... Neil S

8/10 Good

charles, houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very accommodating from the moment I arrived. The room was clean and everything that was described on the website was honored. The price was really great for the quality of room and service that was offered. I definitely will be using them again and will recommend them to family and friends.
Response from neil on Jan 20, 2017
Thanks for giving **** we are glad you enjoyed your stay and hope to see you time and time again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay at Motel 8
The staff could not have been more nicer and helpful. My room was lovely and clean, the bed was confortable. It was also quiet in motel even though it was crowd. I am going to stay there again.
Response from Neil on May 11, 2015
We thank you for your kind words and were glad you stayed with us... We look forward to seeing you time and time again

8/10 Good

Ann, Fort Worth, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with hotel!
Super 8 was great for this level of hotel. Room was clean. Bath was a bit dated, but clean also. Staff was very friendly and location was convenient to where I had meetings and even though it was right next to shopping, was quiet. I will definitely stay here again when in the area.
Response from Neil on Jul 11, 2015
Thanks for staying with us. We are glad that you enjoyed your stay and hope to see you again!

6/10 Okay

Verified traveler

Liked: Cleanliness
Response from Neil on May 16, 2015
thank you!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable
At first everything appeared to be okay, everything was decent upon arrival, but things started getting weird. The guy at the front desk seems to be the person that does EVERYTHING. And that makes the stay uncomfortable. It's like he watches the cameras because he randomly pops up where you are ALL DAY, EVERYDAY; just creepy and annoying. I felt like I had no privacy. Upon check out I did NOT request a wake up call, got one anyway. As Im up gathering my things to leave and it's only 10:45am (check out is 11am) the phone continued to ring; the guy was right outside my door calling my room phone and I just felt even more uncomfortable! Like why would you be standing at my door calling my room and you haven't even given me a chance to leave! And soon as I did leave the room and I'm all the way on the opposite end of the hall he's yelling asking the whereabouts of a dang face towel, because "I brought YALL two face towels yesterday." Why are you even counting the linen as your guest are still present. The whole ordeal really just made me uncomfortable and not want to ever stay here again. I was scared to use the microwave and fridge because they were so old and nasty looking. Because of my uncomfortable experiences I would not recommend anyone staying here.
Response from Neil on May 16, 2015
sorry if you felt uncomfortable.... i am the owner of the hotel and i live @ the property running the hotel as a family business. it is always my honor and duty to run the business. i do work a lot of hours no doubt but once again i am so so sorry if it made you feel uncomfortable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
Customer Service was very good. The time that I arrived at the hotel, I was still served with great service.
Response from Neil on May 16, 2015
we are thrilled that you enjoyed your stay... hope to see you time and time again......

6/10 Okay

Katrina, Fannett,Texas

Liked: Staff & service
Family getaway
Breakfast was picked up before cut off time
Response from Neil on Apr 11, 2015
sorry for the late response. our breakfast hours are 5:30am to 8:30am, I assure you that we didn't pick it up early....

8/10 Good

Richard & Betty, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to several towns and attractions.
The manager is wonderful. Very helpful to tell us about the local places to eat and places of interest. Helped us with the computer. He made sure the eating area was clean and well stocked. Was very friendly and had a warm personality. His wife is also very nice. We wish we could find his type of person at more of the places to stay.
Response from Neil on Mar 7, 2015
sorry for the late response..... we are glad you enjoyed your stay and look forward to seeing yall time and time again!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
when i got to the room thee was trash in the tash cans and the room had a bad smell i went up front to lt know staff and they gave me another room the only good thing about this hotel was the service other than that nah i would not recomend it
Response from Neil on Nov 8, 2014
sorry to hear this.... we always try our best and can only say we are sorry. we have great reviews generally and thanks for letting us now what we did wrong. hope to see y'all again soon....

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Excellent manager.
Great staff. The manager helped me on short notice. To print documents for an important meeting.
Response from Neil on Mar 7, 2015
kinda late, but just realized that we didn't respond... glad we were able to assist you. hope to see you again.....