Front of property

Reviews of Super 8 by Wyndham Montgomery/ Lake Conroe

2 out of 5
Super 8 by Wyndham Montgomery/ Lake Conroe
201 Mesa View, I-45/Hwy 105 Lake View Site, Montgomery, TX

Reviews

7.6

Good

Rating 10 - Excellent. 102 out of 298 reviews" "
Rating 8 - Good. 93 out of 298 reviews" "
Rating 6 - Okay. 57 out of 298 reviews" "
Rating 4 - Poor. 24 out of 298 reviews" "
Rating 2 - Terrible. 22 out of 298 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities
I was extremely surprised at the cleanliness of my room. It's a two-star and old. There were a few broken items and cracks but that's expected. What I did not like was the front desk attendant challenged me when I said the hand dryer in the lobby bathroom was broken. She told me it wasn't so we went to see and of course it was. As if I did not know how to operate a bathroom hand dryer. The second thing with the same front desk attendant ask who I reserved the room from. I said Expedia and she again said I was incorrect. So I mentioned to her that that's the second time you said I was wrong, but the fact is she was. Poor customer service.
Stayed 2 nights in Mar 2024
Response from ashley on Mar 20, 2024
Thanks for staying with us. We apologize for the inconvenience. We value your guest feedback.

10/10 Excellent

JOSEFINA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and clean smell in our room. Perfect for our little familly to spend the night without any issues. I recommend it!
Stayed 1 night in Mar 2024
Response from ashley on Mar 20, 2024
Dear Guest, it's heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

William

Coffee is horrible!
Stayed 1 night in Jan 2024
Response from ashley on Jan 21, 2024
Thank you for taking the time to leave a review. We appreciate your feedback and apologize about horrible coffee you have experienced during your stay. We strive to provide a pleasant and comfortable experience for all our guests and regret that this was not the case for you. We have taken note of your comments and will use them to improve our services.

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
The young lady at the front desk was friendly and very helpful during our stay
Stayed 1 night in Jan 2024
Response from ashley on Jan 21, 2024
Thank you for taking the time to provide us with your wonderful feedback as it is extremely important to us. So glad to hear you had a great experience with us and we look forward to your next stay!

4/10 Poor

Theresa

Disliked: Staff & service, property conditions & facilities
Overnight staff was not helpful. Wi-Fi was not working and I was expected to contact the provider. Fire alarm went off one night but did not stay on. It only beeped twice but was concerning. Ice machine was not working. Snack machine was not working
Stayed 2 nights in Dec 2023
Response from ashley on Jan 16, 2024
Dear Guest, We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ashley on Jan 16, 2024
Thank you for your positive feedback. It is greatly appreciated!

10/10 Excellent

SERGIO

Traveled with family
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from ashely on Dec 17, 2023
Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. We greatly appreciate your positive rating and hope to welcome you back again in the future for another wonderful stay.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed 1 night in Dec 2023
Response from ashely on Dec 17, 2023
Thank you for choosing our hotel for your stay! We're delighted to hear that you had an excellent experience with us. If there's anything else we can do to make your future stays even more better, please don't hesitate to let us know. We hope to welcome you back soon!

8/10 Good

Gary, Montgomery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Staff could have been friendlier upon check-in. Breakfast was okay, but pretty spartan compared to similar hotels nearby.
Stayed 1 night in Nov 2023
Response from ashely on Dec 17, 2023
Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We strive to provide a pleasant and comfortable experience for all our guests and regret that this was not the case for you. We have taken note of your comments and will use them to improve our services.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from ashely on Dec 17, 2023
Thank you for your kind feedback! We appreciate your positive comments and hope to welcome you back in the future for another great stay.

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and safe. Easy check in and out.
Stayed 2 nights in Nov 2023
Response from ashely on Dec 17, 2023
Thank you for choosing our hotel for your stay. We are delighted to hear that you had an excellent experience with us. We greatly appreciate your positive rating and hope to welcome you back again in the future for another wonderful stay.

6/10 Okay

Laura

Stayed 4 nights. The fire alarms went off in middle of night 3 of my 4 nights. Desk clerk said it is caused by someone turning heat on first time of the season. Are wires crossed? Fire hazard? Needs to be checked by an electrician. Room itself was comfortable but I would not stay again for the nightly disturbances.
Stayed 4 nights in Nov 2023
Response from ashely on Dec 17, 2023
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay.

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire Alarms Go Off All Night.
The fire alarm went off every night at random times. The hotel knew about it. Many other guests complained. Staff said when the heater turned on, it would make the fire alarm go off. So throughout the night you'd hear it go off either in your room or nearby rooms. Made for a miserable experience. The whole place was pretty awful. When we got to our room, the toilet had piss in it, which doesn't bode well for the cleanliness of the room. The TV was hanging on by a thread to the TV stand. The remote barely worked. The phone barely worked. The bathroom was full of holes from failing to hang some shelves. Clearly no one who works here cares about the quality of the hotel or the service. Don't give this place your money.
Stayed 2 nights in Nov 2023
Response from ashley on Nov 21, 2023
thank you for feedback. Please accept our sincere apology for the inconveniences you encountered with the amenities in your room. Your feedback is valuable and will be considered for future improvements. We hope to welcome you back for a better experience in the future.

8/10 Good

Estella

Traveled with partner
Liked: Cleanliness, staff & service
Super 8 hotel was basic, no frllls hotel. It was clean, looked somewhat new or renovated but still dated in some areas. Quiet despite doors facing outdoors but fire alarm went off both nights we stayed which was disruptive and unsettling.
Stayed 2 nights in Nov 2023
Response from ashley on Nov 21, 2023
Thank you for staying with us. It's disappointing that you were not fully satisfied and we hope to have another chance to leave you with a better impression.

10/10 Excellent

Rodney

Stayed 2 nights in Oct 2023
Response from ashley on Nov 21, 2023
Thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap,clean,new
Stayed 1 night in Nov 2023
Response from ashley on Nov 21, 2023
Thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Lucy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the hot tub was amazing, very clean and nice get in after a long day Texas renaissance festival.
Stayed 1 night in Oct 2023
Response from ashley on Nov 21, 2023
We appreciate knowing that your visit was excellent! It would be our honor to welcome you back again!

8/10 Good

Charles

Disliked: Amenities
Quiet, convenient
Stayed 7 nights in Oct 2023
Response from ashley on Nov 21, 2023
Thank you for visiting and rating your stay. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

8/10 Good

Pamela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
The bed was comfortable. You do not hear the traffic on Hwy 105. Breakfast choice was waffle, 2 cereals, OJ, coffee rolls and 1 banana. Morning staff was very pleasant. There wasn't any hand soap.
Stayed 1 night in Oct 2023
Response from ashley on Nov 21, 2023
we apologize for not meeting your expectations regarding breakfast and amenities. Your feedback is valuable and will be considered for future improvements. We hope to welcome you back for a better experience in the future.

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family Trip
Hotel was clean in the rooms, mattress was comfortable, staff was friendly. There were only 2 "standard" pillows - if you doubled over 1 you might get an actual pillow. There was no hand soap. The in house shampoo/conditioner combo is basically water but it worked. AC worked very well. Didn't hear the neighbors but could hear everyone walking past and at the pool as if they were the neighbor. People did get quite and things settled down before 10 though - Overall need more or better pillows and some actual hand soap in the room.
Stayed 1 night in Oct 2023
Response from ashley on Nov 22, 2023
we apologize for not meeting your expectations. Your feedback is valuable and will be considered for future improvements. We hope to welcome you back for a better experience in the future.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Oct 2023
Response from ashley on Nov 21, 2023
Thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

6/10 Okay

Jake

Good enough!
Stayed 1 night in Oct 2023
Response from ashley on Nov 21, 2023
Thank you for visiting and rating your stay. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property but recently updated. No other hotel in sight. Poor breakfast but Dennys/McDonalds a block away. Brand new Dennys!
Stayed 1 night in Sep 2023
Response from ashley on Nov 24, 2023
we apologize for not meeting your expectations regarding breakfast. Your feedback is valuable and will be considered for future improvements. We hope to welcome you back for a better experience in the future.

10/10 Excellent

Darla, Mabank

Traveled with family
Always clean and maintained.
Stayed 2 nights in Oct 2023
Response from ashley on Nov 21, 2023
Thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marina view
Nice place. View of the Marina. Very economical
Stayed 1 night in Oct 2023
Response from ashley on Nov 21, 2023
Your perfect score has brightened our day, thank you! Come back soon!

10/10 Excellent

MARGARET

Liked: Cleanliness, amenities
Very quiet.
Stayed 2 nights in Oct 2023
Response from ashley on Nov 21, 2023
Thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hidden gem
Great place to stay, close by the lake and love the Jacuzzi tub
Stayed 2 nights in Oct 2023
Response from ashley on Nov 21, 2023
Thank you for visiting and rating your stay. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

2/10 Terrible

Ron

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ashley on Nov 21, 2023
Thank you for staying with us. It's disappointing that you were not fully satisfied and we hope to have another chance to leave you with a better impression.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from ashley on Nov 21, 2023
Thank you for visiting and rating your stay. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

4/10 Poor

Cody

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ashley on Nov 21, 2023
Thank you for visiting and rating your stay. We sincerely hope you'll consider our property again to see just how dedicated we are to improving your next experience.

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Highly NOT recommended
Opened the door and killed a cockroach. Toilet was not clean. Sheets not changed. The bed was just put together with the same sheets every day.
Stayed 3 nights in Sep 2023
Response from ashley on Sep 8, 2023
Thanks for staying with us. We apologize for the inconvenience. We value your guest feedback.

8/10 Good

Quantus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from ashley on Sep 8, 2023
Thank you for taking the time to review our hotel. We are happy to know that you enjoyed your stay overall. Your feedback on how we can further enhance your experience is greatly appreciated. We can't wait to welcome you again.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stay here as a last resort
King bed was uncomfortable with only 2 flat pillows. Towels were like drying off with sandpaper. Only 1 trash can in the whole room. Stains and sticky stuff on furniture plus rips in cushions. Advertisement says breakfast but only options when I stayed was a waffle maker, 2 types of cereal, and mini microwaveable sausage biscuits. Getting a cup of coffee meant half the cup was filled with coffee grounds. Definitely wasn’t worth the cost.
Stayed 1 night in Sep 2023
Response from Ashley on Sep 4, 2023
Thank you for your feedback! and we apologize if your stay was not as to be expected. we hope to give a better impression next time.

10/10 Excellent

Arno Irene Brendon Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Fitted our needs . Great comfortable beds, no noise.
Stayed 1 night in Sep 2023
Response from ashley on Sep 8, 2023
Thank you for taking the time to review our hotel. We are happy to know that you enjoyed your stay overall. Your feedback on how we can further enhance your experience is greatly appreciated. We can't wait to welcome you again.

6/10 Okay

Lamar

Stayed 3 nights in Aug 2023
Response from Ashley on Sep 5, 2023
We appreciate your feedback!

4/10 Poor

Dale

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Staff was short when asked for a receipt. Told they have no way of giving a receipt. Door handle only works one way. Staff knows about it but are not fixing it. Iron had burn marks on it as it someone melted plastic on the iron. Glad I noticed before I started ironing my nice clothes.
Stayed 2 nights in Aug 2023
Response from Ashley on Sep 4, 2023
Thank you for your feedback! and we apologize if your stay was not as to be expected. we hope to give a better impression next time.

2/10 Terrible

Skylar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from ashley on Aug 14, 2023
"YOU DID NOT STAY AT THIS PROPERY". your reservation is no show. you did not even checked inn. so why you post bad review.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from ashley on Aug 9, 2023
thank you for staying with us. We are happy you enjoyed your stay.

6/10 Okay

Michael

Liked: Cleanliness, room comfort
Disliked: Staff & service
Next time I'll exercise a different option
My room was clean and comfortable. Let's be honest that's the bottom line. However, with regard to prompt hospitable service and amenities advertised but unavailable, there was a definite lack of value. At checkin, there was no rep at the front desk. When he came to the desk he told me he had to finish something else first. After a few minutes he returned and checked us in. The pool was green and when we returned from eating it had been emptied so, no pool available. Soda vending machine inoperative. At check out after a couple of minutes of the clerk being on the phone with not even and acknowledgment of me standing there, I just left.
Stayed 1 night in Aug 2023
Response from ashley on Aug 9, 2023
thank you for your feedback! and we apologize if your stay was not as to be expected. we hope to give a better impression next time.

8/10 Good

tanika

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Family Reunion
Stayed 1 night in Jul 2023
Response from ashley on Aug 9, 2023
thank you for staying with us. We are happy you enjoyed your stay.

6/10 Okay

Minh

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from ashley on Aug 9, 2023
thank you for staying with us. We are happy you enjoyed your stay.

10/10 Excellent

Felicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I arrived late than expected for my reservation but both ladies (Carla and Pearl) was very nice and polite and checked me in with no problems. If I’m ever back in the area definitely will book again . Room was clean comfortable and relaxing .
Stayed 2 nights in Jul 2023
Response from ashley on Aug 9, 2023
thank you for staying with us. We are happy you enjoyed your stay.

10/10 Excellent

DARLA

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and amazing! Highly recommended!
Stayed 6 nights in Jul 2023
Response from ashley on Aug 9, 2023
thank you for staying with us. We are happy you enjoyed your stay.

10/10 Excellent

Mirna

Stayed 2 nights in Jun 2023
Response from ashley on Aug 9, 2023
thank you for staying with us. We are happy you enjoyed your stay.

4/10 Poor

Armando

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from ashley on Aug 9, 2023
thank you for staying with us and giving us your feedback.

8/10 Good

Beverly

Stayed 2 nights in Jun 2023
Response from ashley on Aug 9, 2023
thank you for staying with us and giving us your feedback...

10/10 Excellent

Darrin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
menu
Stayed 1 night in May 2023

6/10 Okay

Juanita

Liked: Staff & service
The chairs in the room need replacing. You sink to the floor when sitting on them. Also, every day we had to have the room key updated because it wouldn't work.
Stayed 4 nights in May 2023